⚠️

SASE Status Page Consolidation

We have consolidated our SASE status page components for improved clarity and better service visibility. All changes, migration details, and component mappings are thoroughly documented for your reference.

The most up-to-date list of products is displayed below. Regional impact details and workarounds will be included in incident descriptions when applicable.

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In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.

 

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca

 

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 ->  Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions OR 5.2.0-h69 or later versions 

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will continue to provide updates as maintenance progresses.

Jan 31, 2026 - 14:15 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*

Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements

In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.

 

Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca

 

The following Panorama Cloud Services Plugin Versions need to be upgraded:

1: Current: 6.1.0 ->  Upgrade to: 6.1.0-h1 or later versions

2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions

3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions OR 5.2.0-h69 or later versions 

4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR  6.0.0-h48 or later versions OR 5.2.0-h69 or later versions

We will provide updates when maintenance begins.

Jan 31, 2026 14:11 - Apr 15, 2026 14:11 UTC
Identified - We are currently investigating an issue affecting Configuration

Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January, from 10 PM ISTto 00:00 IST.
Workaround: Rollback to the previous version

We will provide updates as we learn more.

Jan 24, 2026 - 05:54 UTC
Strata Cloud Manager North America (FedRamp High) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (France) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Italy) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Netherlands) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Poland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Spain) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Switzerland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (China) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Indonesia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (South Korea) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Taiwan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Israel) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Qatar) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Saudi Arabia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Africa (South Africa) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Agent Manager Operational
Prisma Access Browser - US Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - EU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - SG Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - AU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - UK Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - JP Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - CA Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - India Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - Indonesia Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Device Status Operational
Configuration Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
90 days ago
100.0 % uptime
Today
Bolivia Operational
90 days ago
100.0 % uptime
Today
Brazil Central Operational
90 days ago
100.0 % uptime
Today
Brazil East Operational
90 days ago
100.0 % uptime
Today
Brazil South Operational
90 days ago
100.0 % uptime
Today
Canada Central Operational
90 days ago
100.0 % uptime
Today
Canada East Operational
90 days ago
100.0 % uptime
Today
Canada West Operational
90 days ago
100.0 % uptime
Today
Chile Operational
90 days ago
100.0 % uptime
Today
Colombia Operational
90 days ago
100.0 % uptime
Today
Costa Rica Operational
90 days ago
100.0 % uptime
Today
Ecuador Operational
90 days ago
100.0 % uptime
Today
Guatemala Operational
90 days ago
100.0 % uptime
Today
Mexico Central Operational
90 days ago
100.0 % uptime
Today
Mexico West Operational
90 days ago
100.0 % uptime
Today
Panama Operational
90 days ago
100.0 % uptime
Today
Paraguay Operational
90 days ago
100.0 % uptime
Today
Peru Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
US East Operational
90 days ago
100.0 % uptime
Today
US North Central Operational
90 days ago
100.0 % uptime
Today
US Northeast Operational
90 days ago
100.0 % uptime
Today
US Northwest Operational
90 days ago
100.0 % uptime
Today
US South Operational
90 days ago
100.0 % uptime
Today
US Southeast Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** Operational
90 days ago
100.0 % uptime
Today
US Southwest Operational
90 days ago
100.0 % uptime
Today
US West Operational
90 days ago
100.0 % uptime
Today
US West Central Operational
90 days ago
100.0 % uptime
Today
Uruguay Operational
90 days ago
100.0 % uptime
Today
Venezuela Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC Operational
90 days ago
100.0 % uptime
Today
Australia East Operational
90 days ago
100.0 % uptime
Today
Australia South Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** Operational
90 days ago
100.0 % uptime
Today
Bangladesh Operational
90 days ago
100.0 % uptime
Today
Cambodia Operational
90 days ago
100.0 % uptime
Today
Hong Kong Operational
90 days ago
100.0 % uptime
Today
India North Operational
90 days ago
100.0 % uptime
Today
India South Operational
90 days ago
100.0 % uptime
Today
India West Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Japan Central Operational
90 days ago
100.0 % uptime
Today
Japan South Operational
90 days ago
100.0 % uptime
Today
Malaysia Operational
90 days ago
100.0 % uptime
Today
Myanmar Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** Operational
90 days ago
100.0 % uptime
Today
Pakistan South Operational
90 days ago
100.0 % uptime
Today
Pakistan West Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea Operational
90 days ago
100.0 % uptime
Today
Philippines Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
South Korea Operational
90 days ago
100.0 % uptime
Today
Sri Lanka Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Thailand Operational
90 days ago
100.0 % uptime
Today
Vietnam Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA Operational
90 days ago
100.0 % uptime
Today
Andorra Operational
90 days ago
100.0 % uptime
Today
Austria Operational
90 days ago
100.0 % uptime
Today
Bahrain Operational
90 days ago
100.0 % uptime
Today
Belarus Operational
90 days ago
100.0 % uptime
Today
Belgium Operational
90 days ago
100.0 % uptime
Today
Bulgaria Operational
90 days ago
100.0 % uptime
Today
Croatia Operational
90 days ago
100.0 % uptime
Today
Czech Republic Operational
90 days ago
100.0 % uptime
Today
Denmark Operational
90 days ago
100.0 % uptime
Today
Egypt Operational
90 days ago
100.0 % uptime
Today
Finland Operational
90 days ago
100.0 % uptime
Today
France North Operational
90 days ago
100.0 % uptime
Today
France South Operational
90 days ago
100.0 % uptime
Today
Germany Central Operational
90 days ago
100.0 % uptime
Today
Germany North Operational
90 days ago
100.0 % uptime
Today
Germany South Operational
90 days ago
100.0 % uptime
Today
Ghana Operational
90 days ago
100.0 % uptime
Today
Greece Operational
90 days ago
100.0 % uptime
Today
Hungary Operational
90 days ago
100.0 % uptime
Today
Ireland Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
Jordan Operational
90 days ago
100.0 % uptime
Today
Kazakhstan Operational
90 days ago
100.0 % uptime
Today
Kenya Operational
90 days ago
100.0 % uptime
Today
Kuwait Operational
90 days ago
100.0 % uptime
Today
Latvia Operational
90 days ago
100.0 % uptime
Today
Liechtenstein Operational
90 days ago
100.0 % uptime
Today
Lithuania Operational
90 days ago
100.0 % uptime
Today
Luxembourg Operational
90 days ago
100.0 % uptime
Today
Moldova Operational
90 days ago
100.0 % uptime
Today
Monaco Operational
90 days ago
100.0 % uptime
Today
Netherlands Central Operational
90 days ago
100.0 % uptime
Today
Netherlands South Operational
90 days ago
100.0 % uptime
Today
Nigeria Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** Operational
90 days ago
100.0 % uptime
Today
Norway Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Portugal Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Romania Operational
90 days ago
100.0 % uptime
Today
Russia Central Operational
90 days ago
100.0 % uptime
Today
Russia Northwest Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Senegal Operational
90 days ago
100.0 % uptime
Today
Slovakia Operational
90 days ago
100.0 % uptime
Today
Slovenia Operational
90 days ago
100.0 % uptime
Today
South Africa Central Operational
90 days ago
100.0 % uptime
Today
South Africa West Operational
90 days ago
100.0 % uptime
Today
Spain Central Operational
90 days ago
100.0 % uptime
Today
Spain East Operational
90 days ago
100.0 % uptime
Today
Sweden Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Turkey Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Uganda Operational
90 days ago
100.0 % uptime
Today
Ukraine Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates Operational
90 days ago
100.0 % uptime
Today
Uzbekistan Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP High (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
US-GOV-WEST Operational
90 days ago
100.0 % uptime
Today
US-GOV-EAST Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Moderate (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
Brazil South Operational
90 days ago
100.0 % uptime
Today
Canada East Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
US East Operational
90 days ago
100.0 % uptime
Today
US Gov East Operational
90 days ago
100.0 % uptime
Today
US Gov West Operational
90 days ago
100.0 % uptime
Today
US Northwest Operational
90 days ago
100.0 % uptime
Today
US South Operational
90 days ago
100.0 % uptime
Today
US Southeast Operational
90 days ago
100.0 % uptime
Today
US Southwest Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
India West Operational
90 days ago
100.0 % uptime
Today
Japan Central Operational
90 days ago
100.0 % uptime
Today
Japan South Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA Operational
90 days ago
100.0 % uptime
Today
Belgium Operational
90 days ago
100.0 % uptime
Today
Finland Operational
90 days ago
100.0 % uptime
Today
Germany Central Operational
90 days ago
100.0 % uptime
Today
Netherlands Central Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access Mobile Users Operational
Prisma Access ZTNA Connector Operational
Prisma Access Explicit Proxy Operational
Prisma Access Service Connections Operational
Prisma Access Remote Networks Operational
Strata Logging Service Operational
Cloud Identity Engine Degraded Performance
Prisma Browser Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Browser Productivity Features Operational
Prisma Access Under Maintenance
Configuration Under Maintenance
Prisma SDWAN Under Maintenance
Configuration Under Maintenance
Alarms & Alerts Under Maintenance
CloudBlades Under Maintenance
Device Status Under Maintenance
Metrics & Stats Under Maintenance
Topology Under Maintenance
UI & Portal Access Under Maintenance
Customer Network Under Maintenance
Strata Cloud Manager Under Maintenance
HUB Under Maintenance
Application Experience (ADEM) Operational
Visibility & Reporting Operational
Visibility & Insights Operational
AIOPS Operational
Strata Copilot Operational
Cloud Manager Operational
Prisma Access China Under Maintenance
Configuration Under Maintenance
Prisma SDWAN Fedramp Mod Operational
Configuration Operational
Alarms & Alerts Operational
CloudBlades Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Customer Network Operational
Prisma Access Fedramp Mod Operational
Configuration Operational
Prisma Browser for Business Operational
Admin Console Operational
Browser Access Operational
Browser Updates Operational
Browser Productivity Features Operational
Visibility and Reporting Operational
Prisma Access Fedramp High Operational
Configuration Operational
Prisma SDWAN Fedramp High Operational
Customer Network Operational
UI & Portal Access Operational
Topology Operational
Metrics & Stats Operational
Device Status Operational
CloudBlades Operational
Configuration Operational
Alarms & Alerts Operational
Prisma Access Mobile Users Fedramp Mod Operational
Prisma Access Mobile Users Fedramp High Operational
Prisma Access ZTNA Connector Fedramp Mod Operational
Prisma Access ZTNA Connector Fedramp High Operational
Prisma Access Explicit Proxy Fedramp Mod Operational
Prisma Access Explicit Proxy Fedramp High Operational
Prisma Access Service Connections Fedramp Mod Operational
Prisma Access Service Connections Fedramp High Operational
Prisma Access Remote Networks Fedramp Mod Operational
Prisma Access Remote Networks Fedramp High Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance (SP-296) : Prisma SDWAN Feb 6, 2026 12:00-16:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 06, 2026, 12:00 - 16:00 (UTC)
Affected Locations: Sydney
Customer Impact: The Prisma SD-WAN APAC2 (Townsend) (CloudGenix) upgrade is scheduled for Friday, Feburary 06th, 2026, from 12:00 to 16:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We will provide updates when maintenance begins.

Posted on Jan 07, 2026 - 11:18 UTC

Scheduled Maintenance (SP-457) : Prisma Access China Feb 6, 2026 16:30 - Feb 7, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: February 06, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:17 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:17 UTC

Scheduled Maintenance (SP-499) : Prisma Access China Feb 6, 2026 18:00-22:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 06, 2026, 18:00 - 22:00 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Explicit Proxy Services Infrastructure on Friday Feb 6th 2026 for Prisma Access China environment.

Prisma Access team will be performing a scheduled upgrade of Explicit Proxy micro-services.
This will only change infrastructure components of Explicit proxy to improve the stability and performance of the service. 
Customers might not see any impact in the traffic flowing through explicit proxy instances.

When: *Friday 6th Feb 2026, from  18:00 UTC  -  22:00 UTC* 

We will provide updates when maintenance begins.

Posted on Feb 04, 2026 - 01:17 UTC

Scheduled Maintenance (SP-315) : Cloud Identity Engine Feb 6, 2026 18:00-20:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: February 06, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Jakarta, Seoul, Sydney, Tokyo
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia,Singapore,Japan and Australia.

February 06th, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 22:49 UTC

Scheduled Maintenance (SP-316) : Cloud Identity Engine Feb 6, 2026 22:00 - Feb 7, 2026 00:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: February 06, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.

February 06th, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 23:00 UTC

Scheduled Maintenance (SP-502) : Strata Cloud Manager Feb 6, 2026 23:00 - Feb 7, 2026 02:00 UTC

Scheduled maintenance for HUB

Status: Scheduled
Scheduled Window: February 06, 2026, 23:00 - 02:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub on February 6th, 2026 23:00 UTC to February 7th, 2026 02:00 UTC

Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.

We will provide updates when maintenance begins.

Posted on Jan 30, 2026 - 08:13 UTC

Scheduled Maintenance (SP-367) : Prisma Access Feb 7, 2026 00:00-08:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: February 06, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:46 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-307) : Prisma SDWAN Feb 9, 2026 06:00-10:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 09, 2026 - 10:18 UTC

Scheduled Maintenance (SP-310) : Prisma SDWAN Feb 10, 2026 14:00-18:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 10, 2026, 14:00 - 18:00 (UTC)
Affected Locations: Singapore
Customer Impact: The Prisma SD-WAN APAC1 (Faber) (CloudGenix) upgrade is scheduled for Tuesday, February 10th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 11, 2026 - 03:10 UTC

Scheduled Maintenance (SP-311) : Prisma SDWAN Feb 13, 2026 02:00-06:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 13, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, February 13th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 08:28 UTC

Scheduled Maintenance (SP-503) : Prisma Access Feb 13, 2026 16:30-20:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 13, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday Feb 13th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 13th Feb 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Jan 30, 2026 - 07:01 UTC

Scheduled Maintenance (SP-440) : Prisma Access Fedramp High Feb 13, 2026 23:00 - Feb 14, 2026 05:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: February 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:54 UTC

Scheduled Maintenance (SP-326) : Prisma Access Fedramp Mod Feb 13, 2026 23:00 - Feb 14, 2026 05:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: February 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:08 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:07 UTC

Scheduled Maintenance (SP-435) : Prisma SDWAN Feb 15, 2026 06:00-10:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 15, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Oregon
Customer Impact: The Prisma SD-WAN AMER1 (Hood) (CloudGenix) upgrade is scheduled for Sunday, February 15th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 08:33 UTC

Scheduled Maintenance (SP-458) : Prisma Access China Feb 20, 2026 16:30 - Feb 21, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: February 20, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:25 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 13, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:23 UTC

Scheduled Maintenance (SP-368) : Prisma Access Feb 21, 2026 00:00-08:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: February 20, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:45 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 13, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-505) : Prisma Access China Feb 27, 2026 16:30-20:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday Feb 27th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 27th Feb 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Jan 30, 2026 - 07:04 UTC

Scheduled Maintenance (SP-504) : Prisma Access Feb 27, 2026 16:30-20:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday Feb 27th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 27th Feb 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Jan 30, 2026 - 07:01 UTC

Scheduled Maintenance (SP-327) : Prisma Access Fedramp Mod Feb 27, 2026 23:00 - Feb 28, 2026 05:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: February 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:08 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:07 UTC

Scheduled Maintenance (SP-441) : Prisma Access Fedramp High Feb 27, 2026 23:00 - Feb 28, 2026 05:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: February 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:54 UTC

Scheduled Maintenance (SP-459) : Prisma Access China Mar 6, 2026 16:30 - Mar 7, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: March 06, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:24 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:23 UTC

Scheduled Maintenance (SP-369) : Prisma Access Mar 7, 2026 00:00-08:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: March 06, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:54 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: February 27, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-328) : Prisma Access Fedramp Mod Mar 13, 2026 22:00 - Mar 14, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: March 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:13 UTC

Scheduled Maintenance (SP-442) : Prisma Access Fedramp High Mar 13, 2026 22:00 - Mar 14, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: March 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:54 UTC

Scheduled Maintenance (SP-460) : Prisma Access China Mar 20, 2026 16:30 - Mar 21, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: March 20, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:35 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-370) : Prisma Access Mar 20, 2026 23:00 - Mar 21, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: March 20, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:54 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 13, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-443) : Prisma Access Fedramp High Mar 27, 2026 22:00 - Mar 28, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:59 UTC

Scheduled Maintenance (SP-329) : Prisma Access Fedramp Mod Mar 27, 2026 22:00 - Mar 28, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:07 UTC

Scheduled Maintenance (SP-461) : Prisma Access China Apr 3, 2026 16:30 - Apr 4, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: April 03, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:35 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-371) : Prisma Access Apr 3, 2026 23:00 - Apr 4, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: April 03, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:54 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: March 27, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 14:13 UTC

Scheduled Maintenance (SP-330) : Prisma Access Fedramp Mod Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:13 UTC

Scheduled Maintenance (SP-444) : Prisma Access Fedramp High Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:59 UTC

Scheduled Maintenance (SP-462) : Prisma Access China Apr 17, 2026 16:30 - Apr 18, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: April 17, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:35 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-372) : Prisma Access Apr 17, 2026 23:00 - Apr 18, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: April 17, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:54 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 10, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-331) : Prisma Access Fedramp Mod Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:13 UTC

Scheduled Maintenance (SP-445) : Prisma Access Fedramp High Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:59 UTC

Scheduled Maintenance (SP-463) : Prisma Access China May 1, 2026 16:30 - May 2, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: May 01, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:45 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-373) : Prisma Access May 1, 2026 23:00 - May 2, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: May 01, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:53 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: April 24, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:39 UTC

Scheduled Maintenance (SP-464) : Prisma Access China May 15, 2026 16:30 - May 16, 2026 00:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-446) : Prisma Access Fedramp High May 15, 2026 22:00 - May 16, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:58 UTC

Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod May 15, 2026 22:00 - May 16, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-374) : Prisma Access May 15, 2026 23:00 - May 16, 2026 07:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 15, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 05:38 UTC

Scheduled Maintenance (SP-447) : Prisma Access Fedramp High May 29, 2026 22:00 - May 30, 2026 04:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 2026 - 21:58 UTC

Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod May 29, 2026 22:00 - May 30, 2026 04:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-465) : Prisma Access China Jun 5, 2026 16:30 - Jun 6, 2026 00:30 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 20, 2026 - 23:45 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 2026 - 22:22 UTC

Scheduled Maintenance (SP-375) : Prisma Access Jun 5, 2026 23:00 - Jun 6, 2026 07:00 UTC

Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: June 05, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 2026 - 00:06 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: May 29, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 2026 - 05:38 UTC

Scheduled Maintenance (SP-466) : Prisma Access China Jun 12, 2026 16:30 - Jun 13, 2026 00:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 22:28 UTC

Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 05:12 UTC

Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 22:13 UTC

Scheduled Maintenance (SP-376) : Prisma Access Jun 12, 2026 23:00 - Jun 13, 2026 07:00 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: June 12, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Posted on Jan 15, 2026 - 05:38 UTC
Feb 4, 2026

No incidents reported today.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

Thank you for your patience.

Jan 31, 05:05 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will continue to provide updates as maintenance progresses.

Jan 30, 23:07 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 00:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High

We will provide updates when maintenance begins.

Jan 15, 05:31 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

Thank you for your patience.

Jan 31, 05:04 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will continue to provide updates as maintenance progresses.

Jan 30, 23:06 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 21, 00:05 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate

We will provide updates when maintenance begins.

Jan 15, 23:29 UTC
Jan 30, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

Thank you for your patience.

Jan 30, 20:35 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will continue to provide updates as maintenance progresses.

Jan 30, 16:35 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 13, 17:44 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 30, 2026, 02:00 - 06:00 (UTC)
Affected Locations: London
Customer Impact: The Prisma SD-WAN EMEA2 ( Bowfell ) (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

Thank you for your patience.

Jan 30, 06:06 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 30, 2026, 02:00 - 06:00 (UTC)
Affected Locations: London
Customer Impact: The Prisma SD-WAN EMEA2 ( Bowfell ) (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We will continue to provide updates as maintenance progresses.

Jan 30, 02:06 UTC
Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: January 30, 2026, 02:00 - 06:00 (UTC)
Affected Locations: London
Customer Impact: The Prisma SD-WAN EMEA2 ( Bowfell ) (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We will provide updates when maintenance begins.

Jan 6, 05:13 UTC
Scheduled - Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: January 30, 2026, 07:30 - 11:30 (Asia/Kolkata)
Affected Locations: London
Customer Impact: The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Jan 5, 17:04 UTC
Jan 29, 2026
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw
Customer Impact: The Engineering and the SRE team have rolled out the fix and the status of the service is being monitored.


Workaround: There are no current workarounds at the moment.

Thank you for your patience.

Jan 29, 20:08 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw
Customer Impact: The Engineering and the SRE team have rolled out the fix and the status of the service is being monitored.


Workaround: There are no current workarounds at the moment.

We are continuing to monitor the situation.

Jan 28, 22:54 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw
Customer Impact: We are currently experiencing an issue that affects the user group sync service.

Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.

Existing Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.

The Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC.

Workaround: There are no current workarounds at the moment.

We are continuing to monitor the situation.

Jan 28, 22:50 UTC
Update - Update: Changes to Edge Location.

Status: Investigating
Severity: Degraded
Affected Locations: Barcelona, Cape Town, Chennai, Doha, Madrid, Riyadh, Rome, São Paulo, Taipei, Tel Aviv, Warsaw
Customer Impact: We are currently experiencing an issue that affects the user group sync service.

Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.

Existing Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.

The Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC.

Workaround: There are no current workarounds at the moment.

We will provide updates as we learn more.

Jan 28, 19:59 UTC
Identified - We are currently investigating an issue affecting Cloud Identity Engine

Status: Investigating
Severity: Degraded
Affected Locations: Riyadh, Tel Aviv
Customer Impact: We are currently experiencing an issue that affects the user group sync service.

Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.

Existing Users/Groups -NO IMPACT. All existing users and groups, and their associated network traffic, will continue to function normally without disruption or performance degradation.

The Engineering team and the SRE team are actively working on this issue. The next update will be shared by Jan 28 22:00 UTC.

Workaround: There are no current workarounds at the moment.

We will provide updates as we learn more.

Jan 28, 19:56 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

Thank you for your patience.

Jan 29, 18:09 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 13, 21:06 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 28, 2026, 20:00 - 02:00 (UTC)
Affected Locations: Frankfurt, London, St. Ghislain
Customer Impact: During the maintenance window we may expect slight disruption for websites that are traversing through the EMEA TMHub Infrastructure.

This only affects traffic from AWS nodes with Public Cloud IPs which are subjected to TMHub based policy forwarding.

Thank you for your patience.

Jan 29, 02:00 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 28, 2026, 20:00 - 02:00 (UTC)
Affected Locations: Frankfurt, London, St. Ghislain
Customer Impact: During the maintenance window we may expect slight disruption for websites that are traversing through the EMEA TMHub Infrastructure.

This only affects traffic from AWS nodes with Public Cloud IPs which are subjected to TMHub based policy forwarding.

We will continue to provide updates as maintenance progresses.

Jan 28, 20:01 UTC
Scheduled - Scheduled maintenance for Prisma Access Mobile Users

Status: Scheduled
Scheduled Window: January 28, 2026, 20:00 - 02:00 (UTC)
Affected Locations: Frankfurt, London, St. Ghislain
Customer Impact: During the maintenance window we may expect slight disruption for websites that are traversing through the EMEA TMHub Infrastructure.

This only affects traffic from AWS nodes with Public Cloud IPs which are subjected to TMHub based policy forwarding.

We will provide updates when maintenance begins.

Jan 26, 23:03 UTC
Jan 28, 2026
Jan 27, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 27, 2026, 14:00 - 18:00 (UTC)
Affected Locations: Singapore
Customer Impact: The Prisma SD-WAN APAC1 (Faber) (CloudGenix) emergency upgrade is scheduled for Tuesday, Jan 27th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thank you for your patience.

Jan 27, 18:07 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 27, 2026, 14:00 - 18:00 (UTC)
Affected Locations: Singapore
Customer Impact: The Prisma SD-WAN APAC1 (Faber) (CloudGenix) emergency upgrade is scheduled for Tuesday, Jan 27th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will continue to provide updates as maintenance progresses.

Jan 27, 14:06 UTC
Scheduled - Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: January 27, 2026, 14:00 - 18:00 (UTC)
Affected Locations: Singapore
Customer Impact: The Prisma SD-WAN APAC1 (Faber) (CloudGenix) emergency upgrade is scheduled for Tuesday, Jan 27th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Jan 23, 16:48 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Beijing, Ningxia
Customer Impact: Update Details
We have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.

A fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix.

Current Status: Monitoring
The incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation

Service Impact: Resolved

Action Taken: Fix deployed to stabilize the tunnel connectivity issues.

Next Update: We will provide a final "Resolved" status once the monitoring period is successfully completed.
Workaround: No work around at the moment.

Thank you for your patience.

Jan 24, 15:55 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Beijing, Ningxia
Customer Impact: Update Details
We have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.

A fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix.

Current Status: Monitoring
The incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation

Service Impact: Resolved

Action Taken: Fix deployed to stabilize the tunnel connectivity issues.

Next Update: We will provide a final "Resolved" status once the monitoring period is successfully completed.
Workaround: No work around at the moment.

We are continuing to monitor the situation.

Jan 24, 06:39 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Beijing, Ningxia
Customer Impact: Update Details
We have successfully identified the root cause of the connectivity issue impacting the tunnels from the affected nodes following the recent infrastructure upgrade.

A fix has been applied across the environment, and connectivity between the affected nodes has been restored for all impacted customers. We are seeing tunnels establish and stabilize post addition of the fix.

Current Status: Monitoring
The incident is now in the Monitoring stage. Our engineering team is closely observing the service for any other signs of degradation

Service Impact: Resolved

Action Taken: Fix deployed to stabilize the tunnel connectivity issues.

Next Update: We will provide a final "Resolved" status once the monitoring period is successfully completed.
Workaround: No work around at the moment.

We will provide updates as we learn more.

Jan 24, 06:35 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Beijing, Ningxia
Customer Impact: Progress Update
We are continuing to work on the connectivity issues affecting tunnels originating from Explicit Proxy (EP) nodes following today’s infrastructure upgrade.

We have successfully mitigated the impact for a subset of affected customers, who should now see stabilized connectivity between EP nodes and Service Connections. The SRE and the engineering team have also identified an issue that is affecting tunnel connectivity from Remote Networks and Service connections to the branch and the Data center sites respectively for a subset of customers. Our engineering teams are now focused on remediating these tunnel issues for the remaining customer environments.

Current Impact
Mitigated Customers: Connectivity has been restored; however, we recommend monitoring for any further intermittent behavior.

Pending Remediation: Some customers may still experience intermittent tunnel drops or packet loss.

Next Steps
Our technical teams are working through the remaining service instances to apply the fix. We are treating this as a high-priority post-upgrade event and will provide a final update once all customer environments have been confirmed stable.
Workaround: No work around at the moment.

We will provide updates as we learn more.

Jan 24, 05:55 UTC
Identified - We are currently investigating an issue affecting Configuration

Status: Investigating
Severity: Degraded
Affected Locations: Beijing, Ningxia
Customer Impact: Incident Overview
While the scheduled infrastructure maintenance for the Beijing and Ningxia regions was successfully completed, we have identified a new connectivity issue that has emerged post-upgrade.

Our monitoring systems indicate that all tunnels originating from Explicit Proxy (EP) nodes are experiencing intermittent connectivity. This is specifically impacting the stability of tunnel traffic from the EP nodes.

Technical Details
Status of Maintenance: The infrastructure upgrade itself is finished.

The Issue: A post-upgrade issue is causing intermittent tunnel flapping or drops for all tunnels from EP nodes.

Impact: Users may experience inconsistent access to resources behind the tunnels terminating from the affected EP nodes.

Current Action Plan
Engineering teams have been re-engaged to investigate the root cause of this post-upgrade behavior. We are currently analyzing the tunnel configurations and routing tables to restore full stability. We will provide updates as soon as more information becomes available.
Workaround: No work around at the moment.

We will provide updates as we learn more.

Jan 24, 02:53 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

Thank you for your patience.

Jan 24, 08:07 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will continue to provide updates as maintenance progresses.

Jan 24, 00:07 UTC
Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: January 23, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 16:17 UTC
Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.

Status: Scheduled
Scheduled Window: January 16, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 16:04 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 23, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance

We will provide updates when maintenance begins.

Jan 15, 05:18 UTC
Resolved - We are currently investigating an issue affecting Configuration

Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January, from 10 PM ISTto 00:00 IST.
Workaround: Rollback to the previous version

Thank you for your patience.

Jan 24, 05:55 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 24, 01:07 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 23, 23:05 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 15, 23:29 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Thank you for your patience.

Jan 24, 01:06 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

We will continue to provide updates as maintenance progresses.

Jan 23, 23:04 UTC
Scheduled - Scheduled maintenance for HUB

Status: Scheduled
Scheduled Window: January 23, 2026, 23:00 - 01:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub in FedRAMP-Gov on January 23th, 2026 23:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

We will provide updates when maintenance begins.

Jan 15, 23:34 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

Thank you for your patience.

Jan 24, 00:35 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will continue to provide updates as maintenance progresses.

Jan 23, 16:37 UTC
Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: January 23, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 16:17 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 16, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted

We will provide updates when maintenance begins.

Jan 15, 15:55 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Bern, Doha, Jakarta, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Indonesia, Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

January 23rd, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 24, 00:07 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Bern, Doha, Jakarta, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Indonesia, Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

January 23rd, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 23, 22:07 UTC
Update - Update: Changes to Edge Location, Customer Impact.

Status: Scheduled
Scheduled Window: January 23, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Bern, Doha, Jakarta, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Indonesia, Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

January 23rd, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 21, 02:03 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 23, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Bern, Doha, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

January 23rd, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 12, 22:47 UTC
Jan 23, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 23, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.

January 23rd, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 23, 20:07 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 23, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.

January 23rd, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 23, 18:05 UTC
Update - Update: Changes to Edge Location, Customer Impact.

Status: Scheduled
Scheduled Window: January 23, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.

January 23rd, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 21, 02:04 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 23, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Beijing, Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan and China

January 23rd, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 12, 22:47 UTC
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.