Prisma Access (China): Maintenance Dataplane Upgrade scheduled on Oct 24th (Canary) & Oct 31st (Full)
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Identified - To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.
Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North
Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Oct 06, 2025 - 07:35 UTC
Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North
Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Oct 06, 2025 - 07:35 UTC
Strata Cloud Manager North America (Canada)
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Admin Console
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Strata Cloud Manager North America (FedRamp Moderate)
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Strata Cloud Manager North America (FedRamp High)
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Strata Cloud Manager North America (United States)
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Copilot
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Admin Console
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Strata Cloud Manager Europe (France)
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Strata Cloud Manager Europe (Germany)
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Admin Console
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Strata Cloud Manager Europe (Italy)
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Strata Cloud Manager Europe (Netherlands)
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Strata Cloud Manager Europe (Poland)
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Strata Cloud Manager Europe (Spain)
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Strata Cloud Manager Europe (Switzerland)
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Strata Cloud Manager Europe (United Kingdom)
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Strata Cloud Manager APAC (Australia)
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Strata Cloud Manager APAC (China)
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Strata Cloud Manager APAC (India)
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Strata Cloud Manager APAC (Indonesia)
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Strata Cloud Manager APAC (Japan)
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Strata Cloud Manager APAC (Singapore)
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Strata Cloud Manager APAC (South Korea)
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Strata Cloud Manager APAC (Taiwan)
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Strata Cloud Manager Middle East (Israel)
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Strata Cloud Manager Middle East (Qatar)
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Strata Cloud Manager Middle East (Saudi Arabia)
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Strata Cloud Manager Africa (South Africa)
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Admin Console
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Prisma Access Control Plane
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Prisma Access FedRAMP Control Plane
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Prisma Access Control Plane China
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Prisma Access Agent Manager
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Prisma RBI Control Plane
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Prisma Access Browser - US Region
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Admin Console
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Browser Access
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Private Apps
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Prisma Access Browser - EU Region
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Prisma Access Browser - SG Region
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Prisma Access Browser - AU Region
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Admin Console
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Prisma Access Browser - UK Region
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Prisma Access Browser - JP Region
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Admin Console
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Prisma Access Browser - CA Region
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Admin Console
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Prisma Access Browser - India Region
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Admin Console
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Browser Access
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Prisma Access Browser - Indonesia Region
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Admin Console
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Browser Access
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Private Apps
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Browser Updates
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Prisma Access Cloud Management
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United States - AMER
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Australia - APAC
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Singapore - APAC
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Germany - EMEA
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United Kingdom - EMEA
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Japan - APAC
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Prisma SDWAN Control Plane - AMER1 (El Capitan)
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CloudBlades
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Configuration
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Device Status
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Metrics & Stats
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Topology
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UI & Portal Access
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Prisma SDWAN Control Plane - AMER2 (Hood)
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Prisma SDWAN Control Plane - EMEA1 (Sugarloaf)
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Prisma SDWAN Control Plane - APAC2 (Faber)
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Prisma SDWAN Control Plane - APAC1 (Townsend)
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Prisma SDWAN Control Plane - EMEA2 (Bowfell)
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CloudBlades
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UI & Portal Access
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Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers)
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Alarms & Alerts
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Alarms & Alert Notifications
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CloudBlades
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Configuration
Operational
Device Status
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Metrics & Stats
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Topology
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UI & Portal Access
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Prisma Access (MU/RN/SC) Data Plane - AMER
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Operational
Argentina
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Bolivia
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Brazil Central
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Brazil East
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Brazil South
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Canada Central
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Canada East
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Canada West
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Operational
Chile
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Operational
Colombia
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Operational
Costa Rica
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Operational
Ecuador
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Operational
Guatemala
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Operational
Mexico Central
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Operational
Mexico West
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Operational
Panama
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Operational
Paraguay
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Operational
Peru
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South America West (Lima)**
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US Central
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US Central (Chicago)**
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US Central West
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US East
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US North Central
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US Northeast
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US Northwest
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US South
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US Southeast
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US Southeast (Miami)**
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US Southwest
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US West
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US West Central
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Uruguay
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Venezuela
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Prisma Access (MU/RN/SC) Data Plane - APAC
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Australia East
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Australia South
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Australia Southeast
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Australia West (Perth)**
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Bangladesh
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Cambodia
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Hong Kong
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India North
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India South
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India West
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Indonesia
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Japan Central
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Japan South
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Malaysia
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Myanmar
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New Zealand
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New Zealand (Auckland)**
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Pakistan South
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Pakistan West
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Pakistan West (II)
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Papua New Guinea
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Philippines
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Singapore
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South Korea
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Sri Lanka
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Taiwan
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Thailand
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Vietnam
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Prisma Access (MU/RN/SC) Data Plane - EMEA
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Andorra
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Austria
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Bahrain
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Belarus
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Belgium
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Bulgaria
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Croatia
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Czech Republic
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Denmark
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Egypt
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Finland
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France North
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France South
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Germany Central
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Germany North
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Germany South
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Ghana
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Greece
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Hungary
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Ireland
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Israel
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Italy
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Jordan
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Kazakhstan
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Kenya
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Kuwait
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Latvia
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Liechtenstein
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Lithuania
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Luxembourg
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Moldova
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Monaco
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Netherlands Central
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Netherlands South
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Nigeria
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Nigeria (Lagos)**
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Norway
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Poland
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Portugal
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Qatar
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Romania
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Russia Central
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Russia Northwest
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Saudi Arabia
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Senegal
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Slovakia
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Slovenia
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South Africa Central
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South Africa West
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Spain Central
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Spain East
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Sweden
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Switzerland
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Turkey
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UK
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Uganda
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Ukraine
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United Arab Emirates
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Uzbekistan
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER
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Brazil South
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Canada East
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US Central
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US East
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US Gov East
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US Gov West
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US Northwest
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US South
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US Southeast
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US Southwest
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US Central West
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC
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Australia Southeast
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India West
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Japan Central
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Japan South
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Operational
Singapore
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Taiwan
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Indonesia
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA
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Operational
Belgium
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Operational
Finland
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Operational
Germany Central
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Operational
Netherlands Central
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Operational
Switzerland
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Operational
UK
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Operational
Poland
Operational
Prisma Access China (MU/RN/SC)
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Prisma Access ZTNA Data Plane - AMER
Operational
Argentina
Operational
Bolivia
Operational
Brazil Central
Operational
Brazil East
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Brazil South
Operational
Canada Central
Operational
Canada East
Operational
Canada West
Operational
Chile
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Colombia
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Costa Rica
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Ecuador
Operational
Guatemala
Operational
Mexico Central
Operational
Mexico West
Operational
Panama
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Paraguay
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Peru
Operational
South America West (Lima)**
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Uruguay
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US Central
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US Central West
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US East
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US Gov East
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US Gov West
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US Northeast
Operational
US Northwest
Operational
US South
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US Southeast
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US Southwest
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US West
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US-Central (Chicago)**
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US-Southeast (Miami)**
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Venezuela
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Prisma Access ZTNA Data Plane - APAC
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Australia East
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Australia South
Operational
Australia Southeast
Operational
Australia West (Perth)**
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Bangladesh
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Cambodia
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China North
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China North West
Operational
Hong Kong
Operational
India North
Operational
India South
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India West
Operational
Indonesia
Operational
Japan Central
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Japan South
Operational
Malaysia
Operational
Myanmar
Operational
New Zealand
Operational
New Zealand (Auckland)**
Operational
Pakistan South
Operational
Pakistan West
Operational
Pakistan West (II)
Operational
Papua New Guinea
Operational
Philippines
Operational
Singapore
Operational
South Korea
Operational
Sri Lanka
Operational
Taiwan
Operational
Thailand
Operational
Vietnam
Operational
Prisma Access ZTNA Data Plane - EMEA
Operational
Andorra
Operational
Austria
Operational
Bahrain
Operational
Belarus
Operational
Belgium
Operational
Bulgaria
Operational
Croatia
Operational
Czech Republic
Operational
Denmark
Operational
Egypt
Operational
Finland
Operational
France North
Operational
France South
Operational
Germany Central
Operational
Germany North
Operational
Germany South
Operational
Ghana
Operational
Greece
Operational
Hungary
Operational
Ireland
Operational
Israel
Operational
Italy
Operational
Jordan
Operational
Kazakhstan
Operational
Kenya
Operational
Kuwait
Operational
Latvia
Operational
Liechtenstein
Operational
Lithuania
Operational
Luxembourg
Operational
Moldova
Operational
Monaco
Operational
Netherlands Central
Operational
Netherlands South
Operational
Nigeria
Operational
Nigeria (Lagos)**
Operational
Norway
Operational
Poland
Operational
Portugal
Operational
Qatar
Operational
Romania
Operational
Russia Central
Operational
Russia Northwest
Operational
Saudi Arabia
Operational
Senegal
Operational
Slovakia
Operational
Slovenia
Operational
South Africa Central
Operational
South Africa West
Operational
Spain Central
Operational
Spain East
Operational
Sweden
Operational
Switzerland
Operational
Turkey
Operational
Uganda
Operational
UK
Operational
Ukraine
Operational
United Arab Emirates
Operational
Uzbekistan
Operational
Prisma Access RBI Data Plane - AMER
Operational
US Central
Operational
US Northwest
Operational
US Southeast
Operational
Prisma Access RBI Data Plane - APAC
Operational
Australia Southeast
Operational
India West
Operational
Singapore
Operational
Taiwan
Operational
Prisma Access RBI Data Plane - EMEA
Operational
Belgium
Operational
Finland
Operational
Israel
Operational
Prisma Access SWG Data Plane - AMER
Operational
Argentina
Operational
Bolivia
Operational
Brazil Central
Operational
Brazil East
Operational
Brazil South
Operational
Canada Central
Operational
Canada East
Operational
Canada West
Operational
Chile
Operational
Colombia
Operational
Costa Rica
Operational
Ecuador
Operational
Guatemala
Operational
Mexico Central
Operational
Mexico West
Operational
Panama
Operational
Paraguay
Operational
Peru
Operational
South America West (Lima)**
Operational
Uruguay
Operational
US Central
Operational
US Central West
Operational
US East
Operational
US Gov East
Operational
US Gov West
Operational
US Northeast
Operational
US Northwest
Operational
US South
Operational
US Southeast
Operational
US Southwest
Operational
US West
Operational
US-Central (Chicago)**
Operational
US-Southeast (Miami)**
Operational
Venezuela
Operational
Prisma Access SWG Data Plane - APAC
Operational
Australia East
Operational
Australia South
Operational
Australia Southeast
Operational
Australia West (Perth)**
Operational
Bangladesh
Operational
Cambodia
Operational
China North
Operational
China North West
Operational
Hong Kong
Operational
India North
Operational
India South
Operational
India West
Operational
Indonesia
Operational
Japan Central
Operational
Japan South
Operational
Malaysia
Operational
Myanmar
Operational
New Zealand
Operational
New Zealand (Auckland)**
Operational
Pakistan South
Operational
Pakistan West
Operational
Pakistan West (II)
Operational
Papua New Guinea
Operational
Philippines
Operational
Singapore
Operational
South Korea
Operational
Sri Lanka
Operational
Taiwan
Operational
Thailand
Operational
Vietnam
Operational
Prisma Access SWG Data Plane - EMEA
Operational
Andorra
Operational
Austria
Operational
Bahrain
Operational
Belarus
Operational
Belgium
Operational
Bulgaria
Operational
Croatia
Operational
Czech Republic
Operational
Denmark
Operational
Egypt
Operational
Finland
Operational
France North
Operational
France South
Operational
Germany Central
Operational
Germany North
Operational
Germany South
Operational
Ghana
Operational
Greece
Operational
Hungary
Operational
Ireland
Operational
Israel
Operational
Italy
Operational
Jordan
Operational
Kazakhstan
Operational
Kenya
Operational
Kuwait
Operational
Latvia
Operational
Liechtenstein
Operational
Lithuania
Operational
Luxembourg
Operational
Moldova
Operational
Monaco
Operational
Netherlands Central
Operational
Netherlands South
Operational
Nigeria
Operational
Nigeria (Lagos)**
Operational
Norway
Operational
Poland
Operational
Portugal
Operational
Qatar
Operational
Romania
Operational
Russia Central
Operational
Russia Northwest
Operational
Saudi Arabia
Operational
Senegal
Operational
Slovakia
Operational
Slovenia
Operational
South Africa Central
Operational
South Africa West
Operational
Spain Central
Operational
Spain East
Operational
Sweden
Operational
Switzerland
Operational
Turkey
Operational
Uganda
Operational
UK
Operational
Ukraine
Operational
United Arab Emirates
Operational
Uzbekistan
Operational
Prisma Access SWG FedRAMP Data Plane - AMER
Operational
US Northwest
Operational
US East
Operational
US Northwest
Operational
US Southwest
Operational
US East
Operational
US Southeast
Operational
US Central
Operational
Canada East
Operational
US South
Operational
Brazil South
Operational
US Central West
Operational
Prisma Access SWG FedRAMP Data Plane - APAC
Operational
Australia Southeast
Operational
India West
Operational
Japan Central
Operational
Taiwan
Operational
Singapore
Operational
Indonesia
Operational
Japan South
Operational
Prisma Access SWG FedRAMP Data Plane - EMEA
Operational
UK
Operational
Germany Central
Operational
Netherlands Central
Operational
Finland
Operational
Belgium
Operational
Poland
Operational
Switzerland
Operational
Prisma SDWAN - Data Plane
Operational
Customer Network
Operational
Policy Enforcements
Operational
Prisma Access ADEM
?
Operational
Prisma Access Insights
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance for RBI for China and Commercial Production environment Oct 10, 2025 16:30-18:30 UTC
Palo Alto Networks continually works to enhance its services. As part of a scheduled maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 10th October, from 4:30 PM UTC to 6:30 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Posted on Oct 08, 2025 - 17:02 UTC
Posted on Oct 08, 2025 - 17:02 UTC
Scheduled Update - Sugarloaf Region Oct 11, 2025 02:00-06:00 UTC
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, October 11th, 2025, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
Posted on Sep 01, 2025 - 09:28 UTC
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
Posted on Sep 01, 2025 - 09:28 UTC
Scheduled Update - Hood Region Oct 12, 2025 05:00-09:00 UTC
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Sunday, October 12th, 2025, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
Posted on Sep 01, 2025 - 09:30 UTC
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com
Posted on Sep 01, 2025 - 09:30 UTC
Strata Cloud Mananger Scheduled Maintenance Oct 16, 2025 17:00-20:00 UTC
We have scheduled maintenance for the Strata Cloud Manager on October 16th, 2025 - 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:36 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:36 UTC
Strata Cloud Manager Scheduled Maintenance Oct 16, 2025 22:00 - Oct 17, 2025 01:00 UTC
We have scheduled maintenance for the Strata Cloud Manager on October 16th, 2025 - 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:39 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:39 UTC
Prisma Access Infra Upgrade (PA China Only) Oct 17, 2025 16:00 - Oct 18, 2025 00:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:41 UTC
Posted on Jun 06, 2025 - 02:41 UTC
Prisma Access Infra Upgrade (impacts FedRAMP environments) Oct 17, 2025 22:00 - Oct 18, 2025 06:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jul 07, 2025 - 23:13 UTC
Posted on Jul 07, 2025 - 23:13 UTC
Strata Cloud Manager Scheduled Maintenance Oct 17, 2025 22:00 - Oct 18, 2025 01:00 UTC
We have scheduled maintenance for the Strata Cloud Manager on October 17th, 2025 - 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:46 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Posted on Oct 09, 2025 - 07:46 UTC
Prisma Access Infra Upgrade Oct 17, 2025 23:00 - Oct 18, 2025 07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:46 UTC
Posted on Jun 06, 2025 - 00:46 UTC
Scheduled Maintenance for RBI for China and Commercial Production environment Oct 24, 2025 16:30-18:30 UTC
Palo Alto Networks continually works to enhance its services. As part of a scheduled maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 24th October, from 4:30 PM UTC to 6:30 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering and SRE teams are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Posted on Oct 08, 2025 - 17:33 UTC
Posted on Oct 08, 2025 - 17:33 UTC
Prisma Access Infra Upgrade (PA China Only) Nov 7, 2025 16:00 - Nov 8, 2025 00:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:42 UTC
Posted on Jun 06, 2025 - 02:42 UTC
Prisma Access Infra Upgrade Nov 7, 2025 23:00 - Nov 8, 2025 07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:51 UTC
Posted on Jun 06, 2025 - 00:51 UTC
Prisma Access Infra Upgrade (impacts FedRAMP environments) Nov 14, 2025 22:00 - Nov 15, 2025 06:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jul 07, 2025 - 23:13 UTC
Posted on Jul 07, 2025 - 23:13 UTC