On July 11th, from 4:00 PM to 12:00 AM PST, there are scheduled upgrades to the FedRAMP Moderate Prisma Access infrastructure software and Strata Cloud Manager software. There will be no impact to customer data plane. However, we strongly recommend avoiding any configuration commits during the maintenance window. Posted on
Jun 20, 2025 - 18:14 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:02 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:08 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:03 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:10 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:04 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:12 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:05 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:14 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:37 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:44 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:41 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:46 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:42 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:51 UTC
Completed -
The scheduled maintenance has been completed.
Jun 28, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on 27th June 2025 , 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:52 UTC
Completed -
The scheduled maintenance has been completed.
Jun 27, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 17:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on 27th June 2025 , 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:50 UTC
Completed -
The scheduled maintenance has been completed.
Jun 27, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:35 UTC
Completed -
The scheduled maintenance has been completed.
Jun 27, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on 26th June 2025 , 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:47 UTC
Completed -
The scheduled maintenance has been completed.
Jun 21, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:58 UTC
Resolved -
This incident has been resolved.
Jun 19, 11:36 UTC
Identified -
Prisma Access is currently experiencing degradation in its management plane, which is affecting new onboarding processes. Dataplane traffic remains unaffected. Our engineering team is actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 19th, 13:00 UTC.
Jun 19, 09:14 UTC
Resolved -
This incident has been resolved.
Jun 18, 16:49 UTC
Update -
We are continuing to monitor for any further issues.
May 28, 23:30 UTC
Update -
We are continuing to monitor for any further issues.
May 28, 22:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 28, 22:43 UTC
Investigating -
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
May 28, 22:42 UTC