⚠️

SASE Status Page Consolidation

We have consolidated our SASE status page components for improved clarity and better service visibility. All changes, migration details, and component mappings are thoroughly documented for your reference.

The most up-to-date list of products is displayed below. Regional impact details and workarounds will be included in incident descriptions when applicable.

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In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 11, 2026, 09:00 - 23:59 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: There is no expected impact to customer network infrastructure. Customers may experience limited ADEM visibility from specific POP locations during the upgrade window.

We will continue to provide updates as maintenance progresses.

Jan 11, 2026 - 17:04 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 11, 2026, 09:00 - 23:59 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: There is no expected impact to customer network infrastructure. Customers may experience limited ADEM visibility from specific POP locations during the upgrade window.

We will provide updates when maintenance begins.

Jan 11, 2026 17:00 - Jan 15, 2026 07:59 UTC
Strata Cloud Manager North America (FedRamp High) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (France) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Italy) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Netherlands) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Poland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Spain) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Switzerland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (China) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Indonesia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (South Korea) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Taiwan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Israel) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Qatar) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Saudi Arabia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Africa (South Africa) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Agent Manager Operational
Prisma Access Browser - US Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - EU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - SG Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - AU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - UK Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - JP Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - CA Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - India Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - Indonesia Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts Operational
Alarm & Alert Notifications Operational
CloudBlades Operational
Device Status Operational
Configuration Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
90 days ago
100.0 % uptime
Today
Bolivia Operational
90 days ago
100.0 % uptime
Today
Brazil Central Operational
90 days ago
100.0 % uptime
Today
Brazil East Operational
90 days ago
100.0 % uptime
Today
Brazil South Operational
90 days ago
100.0 % uptime
Today
Canada Central Operational
90 days ago
100.0 % uptime
Today
Canada East Operational
90 days ago
100.0 % uptime
Today
Canada West Operational
90 days ago
100.0 % uptime
Today
Chile Operational
90 days ago
100.0 % uptime
Today
Colombia Operational
90 days ago
100.0 % uptime
Today
Costa Rica Operational
90 days ago
100.0 % uptime
Today
Ecuador Operational
90 days ago
100.0 % uptime
Today
Guatemala Operational
90 days ago
100.0 % uptime
Today
Mexico Central Operational
90 days ago
100.0 % uptime
Today
Mexico West Operational
90 days ago
100.0 % uptime
Today
Panama Operational
90 days ago
100.0 % uptime
Today
Paraguay Operational
90 days ago
100.0 % uptime
Today
Peru Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
US East Operational
90 days ago
100.0 % uptime
Today
US North Central Operational
90 days ago
100.0 % uptime
Today
US Northeast Operational
90 days ago
100.0 % uptime
Today
US Northwest Operational
90 days ago
100.0 % uptime
Today
US South Operational
90 days ago
100.0 % uptime
Today
US Southeast Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** Operational
90 days ago
100.0 % uptime
Today
US Southwest Operational
90 days ago
100.0 % uptime
Today
US West Operational
90 days ago
100.0 % uptime
Today
US West Central Operational
90 days ago
100.0 % uptime
Today
Uruguay Operational
90 days ago
100.0 % uptime
Today
Venezuela Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC Operational
90 days ago
100.0 % uptime
Today
Australia East Operational
90 days ago
100.0 % uptime
Today
Australia South Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** Operational
90 days ago
100.0 % uptime
Today
Bangladesh Operational
90 days ago
100.0 % uptime
Today
Cambodia Operational
90 days ago
100.0 % uptime
Today
Hong Kong Operational
90 days ago
100.0 % uptime
Today
India North Operational
90 days ago
100.0 % uptime
Today
India South Operational
90 days ago
100.0 % uptime
Today
India West Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Japan Central Operational
90 days ago
100.0 % uptime
Today
Japan South Operational
90 days ago
100.0 % uptime
Today
Malaysia Operational
90 days ago
100.0 % uptime
Today
Myanmar Operational
90 days ago
100.0 % uptime
Today
New Zealand Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** Operational
90 days ago
100.0 % uptime
Today
Pakistan South Operational
90 days ago
100.0 % uptime
Today
Pakistan West Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea Operational
90 days ago
100.0 % uptime
Today
Philippines Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
South Korea Operational
90 days ago
100.0 % uptime
Today
Sri Lanka Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Thailand Operational
90 days ago
100.0 % uptime
Today
Vietnam Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA Operational
90 days ago
100.0 % uptime
Today
Andorra Operational
90 days ago
100.0 % uptime
Today
Austria Operational
90 days ago
100.0 % uptime
Today
Bahrain Operational
90 days ago
100.0 % uptime
Today
Belarus Operational
90 days ago
100.0 % uptime
Today
Belgium Operational
90 days ago
100.0 % uptime
Today
Bulgaria Operational
90 days ago
100.0 % uptime
Today
Croatia Operational
90 days ago
100.0 % uptime
Today
Czech Republic Operational
90 days ago
100.0 % uptime
Today
Denmark Operational
90 days ago
100.0 % uptime
Today
Egypt Operational
90 days ago
100.0 % uptime
Today
Finland Operational
90 days ago
100.0 % uptime
Today
France North Operational
90 days ago
100.0 % uptime
Today
France South Operational
90 days ago
100.0 % uptime
Today
Germany Central Operational
90 days ago
100.0 % uptime
Today
Germany North Operational
90 days ago
100.0 % uptime
Today
Germany South Operational
90 days ago
100.0 % uptime
Today
Ghana Operational
90 days ago
100.0 % uptime
Today
Greece Operational
90 days ago
100.0 % uptime
Today
Hungary Operational
90 days ago
100.0 % uptime
Today
Ireland Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
Jordan Operational
90 days ago
100.0 % uptime
Today
Kazakhstan Operational
90 days ago
100.0 % uptime
Today
Kenya Operational
90 days ago
100.0 % uptime
Today
Kuwait Operational
90 days ago
100.0 % uptime
Today
Latvia Operational
90 days ago
100.0 % uptime
Today
Liechtenstein Operational
90 days ago
100.0 % uptime
Today
Lithuania Operational
90 days ago
100.0 % uptime
Today
Luxembourg Operational
90 days ago
100.0 % uptime
Today
Moldova Operational
90 days ago
100.0 % uptime
Today
Monaco Operational
90 days ago
100.0 % uptime
Today
Netherlands Central Operational
90 days ago
100.0 % uptime
Today
Netherlands South Operational
90 days ago
100.0 % uptime
Today
Nigeria Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** Operational
90 days ago
100.0 % uptime
Today
Norway Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Portugal Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Romania Operational
90 days ago
100.0 % uptime
Today
Russia Central Operational
90 days ago
100.0 % uptime
Today
Russia Northwest Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Senegal Operational
90 days ago
100.0 % uptime
Today
Slovakia Operational
90 days ago
100.0 % uptime
Today
Slovenia Operational
90 days ago
100.0 % uptime
Today
South Africa Central Operational
90 days ago
100.0 % uptime
Today
South Africa West Operational
90 days ago
100.0 % uptime
Today
Spain Central Operational
90 days ago
100.0 % uptime
Today
Spain East Operational
90 days ago
100.0 % uptime
Today
Sweden Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Turkey Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Uganda Operational
90 days ago
100.0 % uptime
Today
Ukraine Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates Operational
90 days ago
100.0 % uptime
Today
Uzbekistan Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP High (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
US-GOV-WEST Operational
90 days ago
100.0 % uptime
Today
US-GOV-EAST Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Moderate (MU/RN/SC) Data Plane - AMER Operational
90 days ago
100.0 % uptime
Today
Brazil South Operational
90 days ago
100.0 % uptime
Today
Canada East Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
US East Operational
90 days ago
100.0 % uptime
Today
US Gov East Operational
90 days ago
100.0 % uptime
Today
US Gov West Operational
90 days ago
100.0 % uptime
Today
US Northwest Operational
90 days ago
100.0 % uptime
Today
US South Operational
90 days ago
100.0 % uptime
Today
US Southeast Operational
90 days ago
100.0 % uptime
Today
US Southwest Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC Operational
90 days ago
100.0 % uptime
Today
Australia Southeast Operational
90 days ago
100.0 % uptime
Today
India West Operational
90 days ago
100.0 % uptime
Today
Japan Central Operational
90 days ago
100.0 % uptime
Today
Japan South Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA Operational
90 days ago
100.0 % uptime
Today
Belgium Operational
90 days ago
100.0 % uptime
Today
Finland Operational
90 days ago
100.0 % uptime
Today
Germany Central Operational
90 days ago
100.0 % uptime
Today
Netherlands Central Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access Mobile Users Operational
Prisma Access ZTNA Connector Operational
Prisma Access Explicit Proxy Operational
Prisma Access Service Connections Operational
Prisma Access Remote Networks Operational
Strata Logging Service Operational
Cloud Identity Engine Under Maintenance
Prisma Browser Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Browser Productivity Features Operational
Prisma Access Under Maintenance
Configuration Under Maintenance
Prisma SDWAN Under Maintenance
Configuration Under Maintenance
Alarms & Alerts Under Maintenance
CloudBlades Under Maintenance
Device Status Under Maintenance
Metrics & Stats Under Maintenance
Topology Under Maintenance
UI & Portal Access Under Maintenance
Customer Network Under Maintenance
Strata Cloud Manager Operational
HUB Operational
Application Experience (ADEM) Operational
Visibility & Reporting Operational
Visibility & Insights Operational
AIOPS Operational
Strata Copilot Operational
Cloud Manager Operational
Prisma Access China Under Maintenance
Configuration Under Maintenance
Prisma SDWAN Fedramp Mod Operational
Configuration Operational
Alarms & Alerts Operational
CloudBlades Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Customer Network Operational
Prisma Access Fedramp Mod Operational
Configuration Operational
Prisma Browser for Business Operational
Admin Console Operational
Browser Access Operational
Browser Updates Operational
Browser Productivity Features Operational
Visibility and Reporting Operational
Prisma Access Fedramp High Operational
Configuration Operational
Prisma SDWAN Fedramp High Operational
Customer Network Operational
UI & Portal Access Operational
Topology Operational
Metrics & Stats Operational
Device Status Operational
CloudBlades Operational
Configuration Operational
Alarms & Alerts Operational
Prisma Access Mobile Users Fedramp Mod Operational
Prisma Access Mobile Users Fedramp High Operational
Prisma Access ZTNA Connector Fedramp Mod Operational
Prisma Access ZTNA Connector Fedramp High Operational
Prisma Access Explicit Proxy Fedramp Mod Operational
Prisma Access Explicit Proxy Fedramp High Operational
Prisma Access Service Connections Fedramp Mod Operational
Prisma Access Service Connections Fedramp High Operational
Prisma Access Remote Networks Fedramp Mod Operational
Prisma Access Remote Networks Fedramp High Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance (SP-313) : Cloud Identity Engine Jan 23, 2026 18:00-20:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 23, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Beijing, Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan and China

January 23rd, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 22:47 UTC

Scheduled Maintenance (SP-314) : Cloud Identity Engine Jan 23, 2026 22:00 - Jan 24, 2026 00:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 23, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Bern, Doha, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.

January 23rd, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 22:47 UTC

Scheduled Maintenance (SP-289) : Prisma SDWAN Jan 30, 2026 02:00-06:00 UTC

Update - Update: Changes to Customer Impact.

Status: Scheduled
Scheduled Window: January 30, 2026, 02:00 - 06:00 (UTC)
Affected Locations: London
Customer Impact: The Prisma SD-WAN EMEA2 ( Bowfell ) (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We will provide updates when maintenance begins.

Jan 06, 2026 - 05:13 UTC
Scheduled - Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: January 30, 2026, 07:30 - 11:30 (Asia/Kolkata)
Affected Locations: London
Customer Impact: The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Friday, January 30th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Jan 05, 2026 - 17:04 UTC

Scheduled Maintenance (SP-318) : Prisma Access China Jan 30, 2026 16:30-20:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Jan 13, 2026 - 21:06 UTC

Scheduled Maintenance (SP-319) : Prisma Access Jan 30, 2026 16:30-20:30 UTC

Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 30, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 30th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 30th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Posted on Jan 13, 2026 - 17:44 UTC

Scheduled Maintenance (SP-296) : Prisma SDWAN Feb 6, 2026 12:00-16:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 06, 2026, 12:00 - 16:00 (UTC)
Affected Locations: Sydney
Customer Impact: The Prisma SD-WAN APAC2 (Townsend) (CloudGenix) upgrade is scheduled for Friday, Feburary 06th, 2026, from 12:00 to 16:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
[https://sase.status.paloaltonetworks.com/]

If you have any questions, please open a case at: [https://support.paloaltonetworks.com|https://support.paloaltonetworks.com/]

We will provide updates when maintenance begins.

Posted on Jan 07, 2026 - 11:18 UTC

Scheduled Maintenance (SP-315) : Cloud Identity Engine Feb 6, 2026 18:00-20:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: February 06, 2026, 18:00 - 20:00 (UTC)
Affected Locations: Jakarta, Seoul, Sydney, Tokyo
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia,Singapore,Japan and Australia.

February 06th, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 22:49 UTC

Scheduled Maintenance (SP-316) : Cloud Identity Engine Feb 6, 2026 22:00 - Feb 7, 2026 00:00 UTC

Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: February 06, 2026, 22:00 - 00:00 (UTC)
Affected Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.

February 06th, 2026 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 23:00 UTC

Scheduled Maintenance (SP-307) : Prisma SDWAN Feb 9, 2026 06:00-10:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 09, 2026 - 10:18 UTC

Scheduled Maintenance (SP-310) : Prisma SDWAN Feb 10, 2026 14:00-18:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 10, 2026, 14:00 - 18:00 (UTC)
Affected Locations: Singapore
Customer Impact: The Prisma SD-WAN APAC1 (Faber) (CloudGenix) upgrade is scheduled for Tuesday, February 10th, 2026, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 11, 2026 - 03:10 UTC

Scheduled Maintenance (SP-311) : Prisma SDWAN Feb 13, 2026 02:00-06:00 UTC

Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access

Status: Scheduled
Scheduled Window: February 13, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, February 13th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com

If you have any questions, please open a case at https://support.paloaltonetworks.com

We will provide updates when maintenance begins.

Posted on Jan 12, 2026 - 08:28 UTC
Jan 14, 2026

No incidents reported today.

Jan 13, 2026
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue has been resolved

Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

Thank you for your patience.

Jan 13, 12:28 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We are continuing to monitor the situation.

Jan 13, 12:22 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We will provide updates as we learn more.

Jan 13, 11:50 UTC
Identified - We are currently investigating an issue affecting Browser Productivity Features

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy

We will provide updates as we learn more.

Jan 13, 11:45 UTC
Resolved - This incident has been resolved.
Jan 13, 08:10 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 08:06 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:53 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:43 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:34 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:23 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:13 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 07:05 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 06:54 UTC
Update - Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 06:51 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

Jan 13, 06:48 UTC
Identified - We are currently investigating an issue affecting Configuration

Status: Investigating
Severity: Degraded
Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production.
Issue start time: Jan 13th 2025, 05:44 UTC
Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. 
Workaround: No work arounds at the moment.

We will provide updates as we learn more.

Jan 13, 06:46 UTC
Jan 12, 2026

No incidents reported.

Jan 11, 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 17:58 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 11, 2026, 10:00 - 11:00 (Europe/London)
Affected Locations: Frankfurt
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:*

During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware.

Logged-in users are not expected to be impacted. 

Our engineering team will be monitoring the transition closely to ensure minimal disruption.

We will continue to provide updates as maintenance progresses.

Jan 11, 10:02 UTC
Scheduled - Scheduled maintenance for Browser Access

Status: Scheduled
Scheduled Window: January 11, 2026, 10:00 - 11:00 (Europe/London)
Affected Locations: Frankfurt
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:*

During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware.

Logged-in users are not expected to be impacted. 

Our engineering team will be monitoring the transition closely to ensure minimal disruption.

We will provide updates when maintenance begins.

Jan 4, 11:18 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 11, 2026, 14:30 - 15:30 (Asia/Kolkata)
Affected Locations: Mumbai
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:* During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware. Our team will be monitoring the process closely to ensure a smooth transition.

Logged in users are not expected to be impacted

Thank you for your patience.

Jan 11, 10:02 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 11, 2026, 14:30 - 15:30 (Asia/Kolkata)
Affected Locations: Mumbai
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:* During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware. Our team will be monitoring the process closely to ensure a smooth transition.

Logged in users are not expected to be impacted

We will continue to provide updates as maintenance progresses.

Jan 11, 09:04 UTC
Scheduled - Scheduled maintenance for Browser Access

Status: Scheduled
Scheduled Window: January 11, 2026, 14:30 - 15:30 (Asia/Kolkata)
Affected Locations: Mumbai
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:* During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware. Our team will be monitoring the process closely to ensure a smooth transition.

Logged in users are not expected to be impacted

We will provide updates when maintenance begins.

Jan 4, 10:57 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 11, 2026, 04:00 - 05:00 (America/New_York)
Affected Locations: Ashburn
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:*

During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware.

Logged-in users are not expected to be impacted. 

Our engineering team will be monitoring the transition closely to ensure minimal disruption.

Thank you for your patience.

Jan 11, 10:01 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 11, 2026, 04:00 - 05:00 (America/New_York)
Affected Locations: Ashburn
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:*

During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware.

Logged-in users are not expected to be impacted. 

Our engineering team will be monitoring the transition closely to ensure minimal disruption.

We will continue to provide updates as maintenance progresses.

Jan 11, 09:04 UTC
Scheduled - Scheduled maintenance for Browser Access

Status: Scheduled
Scheduled Window: January 11, 2026, 04:00 - 05:00 (America/New_York)
Affected Locations: Ashburn
Customer Impact: We will be performing a scheduled infrastructure upgrade to our database clusters to improve system performance and reliability.

*What to expect:* During the maintenance window, there may be a brief period of intermittent connectivity which may impact users ability to log into the browser as the instances failover to the upgraded hardware. Our team will be monitoring the process closely to ensure a smooth transition.

Logged in users are not expected to be impacted

We will provide updates when maintenance begins.

Jan 4, 09:58 UTC
Jan 10, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs, San Francisco
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 10, 00:05 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs, San Francisco
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 9, 23:05 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs, San Francisco
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 9, 01:55 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Berlin, Eemshaven, Frankfurt, London
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 10, 00:05 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Berlin, Eemshaven, Frankfurt, London
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 9, 23:04 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Berlin, Eemshaven, Frankfurt, London
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 9, 01:55 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub on January 9th, 2026 23:00 UTC to January 10th, 2026 02:00 UTC

Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.

Thank you for your patience.

Jan 10, 00:05 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub on January 9th, 2026 23:00 UTC to January 10th, 2026 02:00 UTC

Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.

We will continue to provide updates as maintenance progresses.

Jan 9, 23:04 UTC
Scheduled - Scheduled maintenance for HUB

Status: Scheduled
Scheduled Window: January 09, 2026, 23:00 - 00:00 (UTC)
Affected Locations: Council Bluffs
Customer Impact: We have a scheduled maintenance for Hub on January 9th, 2026 23:00 UTC to January 10th, 2026 02:00 UTC

Customer Impact:  Customers may encounter intermittent disconnections during the maintenance window.

We will provide updates when maintenance begins.

Jan 9, 06:31 UTC
Jan 9, 2026
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 16:00 - 22:00 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Palo Alto Networks has analyzed the build for your Prisma Access deployment and identified a resource-exhaustion issue that could potentially affect the performance of your Prisma Access dataplane. This upgrade is essential to ensure the continued performance of our services.

To minimize disruption, Palo Alto Networks will perform the upgrades during the weekend of January 10, 2026 (Canary upgrade) and January 17, 2026 (Full upgrade). We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the work as quickly and safely as possible.


Thank you for your patience.

Jan 9, 22:06 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 16:00 - 22:00 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Palo Alto Networks has analyzed the build for your Prisma Access deployment and identified a resource-exhaustion issue that could potentially affect the performance of your Prisma Access dataplane. This upgrade is essential to ensure the continued performance of our services.

To minimize disruption, Palo Alto Networks will perform the upgrades during the weekend of January 10, 2026 (Canary upgrade) and January 17, 2026 (Full upgrade). We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the work as quickly and safely as possible.


We will continue to provide updates as maintenance progresses.

Jan 9, 16:07 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 09, 2026, 16:00 - 22:00 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Palo Alto Networks has analyzed the build for your Prisma Access deployment and identified a resource-exhaustion issue that could potentially affect the performance of your Prisma Access dataplane. This upgrade is essential to ensure the continued performance of our services.

To minimize disruption, Palo Alto Networks will perform the upgrades during the weekend of January 10, 2026 (Canary upgrade) and January 17, 2026 (Full upgrade). We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the work as quickly and safely as possible.


We will provide updates when maintenance begins.

Jan 8, 16:35 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

Thank you for your patience.

Jan 9, 20:37 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will continue to provide updates as maintenance progresses.

Jan 9, 16:35 UTC
Update - Update: Changes to Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 2, 23:01 UTC
Update - Update: Changes to Edge Location.

Status: Scheduled
Scheduled Window: January 09, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China and Commercial environments.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 2, 20:27 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 09, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China and Commercial environments.

 
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.
 

We will provide updates when maintenance begins.

Jan 2, 20:17 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

Thank you for your patience.

Jan 9, 20:36 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will continue to provide updates as maintenance progresses.

Jan 9, 16:35 UTC
Update - Update: Changes to Maintenance Scheduled End.

Status: Scheduled
Scheduled Window: January 09, 2026, 16:30 - 20:35 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 2, 23:01 UTC
Scheduled - Scheduled maintenance for Configuration

Status: Scheduled
Scheduled Window: January 09, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday January 9th 2026 for Prisma Access China environment.

Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.

When: Friday 9th January 2026, from 4.30 PM UTC to 8.30 PM UTC.

We will provide updates when maintenance begins.

Jan 2, 20:26 UTC
Completed - Update: Status changed to Completed.

Status: Completed
Scheduled Window: January 09, 2026, 18:00 - 19:00 (UTC)
Affected Locations: Singapore
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Thank you for your patience.

Jan 9, 19:06 UTC
In progress - Update: Status changed to In Progress.

Status: In Progress
Scheduled Window: January 09, 2026, 18:00 - 19:00 (UTC)
Affected Locations: Singapore
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will continue to provide updates as maintenance progresses.

Jan 9, 18:05 UTC
Scheduled - Scheduled maintenance for Cloud Identity Engine

Status: Scheduled
Scheduled Window: January 09, 2026, 18:00 - 19:00 (UTC)
Affected Locations: Singapore
Customer Impact: We have scheduled maintenance for Cloud Identity Engine on January 9th, 2026 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

We will provide updates when maintenance begins.

Jan 9, 01:56 UTC
Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal

Thank you for your patience.

Jan 5, 20:54 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal

We are continuing to monitor the situation.

Jan 5, 19:53 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are seeing additional recovery following additional mitigations that were applied

We will provide updates as we learn more.

Jan 5, 18:59 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

Jan 5, 16:54 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

Jan 5, 16:34 UTC
Update - Update: Changes to Edge Location.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser

We will provide updates as we learn more.

Jan 5, 15:41 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser

We will provide updates as we learn more.

Jan 5, 15:34 UTC
Identified - We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We have identified a distruption to our cloud services in the US region, affecting browser login. Users that are already logged in and working shouldn't be affected.

We will provide updates as we learn more.

Jan 5, 14:39 UTC
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

Thank you for your patience.

Jan 5, 20:53 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC

We are continuing to monitor the situation.

Jan 5, 18:59 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

Jan 5, 17:34 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

Jan 5, 16:34 UTC
Identified - We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.

We will provide updates as we learn more.

Jan 5, 15:33 UTC
Resolved - Update: Status changed to Resolved.

Status: Resolved
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal

Thank you for your patience.

Jan 5, 20:53 UTC
Monitoring - Update: Status changed to Monitoring.

Status: Monitoring
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal

We are continuing to monitor the situation.

Jan 5, 19:53 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: The team has increased resources across the board.

We are observing recovery in users' ability to log in

We will provide updates as we learn more.

Jan 5, 17:34 UTC
Update - Update: Changes to Customer Impact.

Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.

We will provide updates as we learn more.

Jan 5, 16:34 UTC
Identified - We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.

We will provide updates as we learn more.

Jan 5, 15:33 UTC
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.