Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Strata Cloud Manager North America (Canada)
Operational
Update -
We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 06:13 UTC
Scheduled -
Update: Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customer's network infrastructure. Commit may be impacted during this time.
Oct 07, 2024 - 16:55 UTC
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:14 UTC
Scheduled -
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason: This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
Rollout: The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th 07:00 UTC.
Impact: This upgrade affects all the running instances, including Mobile User Gateways and Portals
Actions: Retrieve all active gateway and portal IP addresses before the upgrade. Verify that you have added those addresses to your allow lists No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely, Palo Alto Networks
Oct 18, 2024 - 13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:16 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 05:07 UTC
Scheduled -
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason: This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
Rollout: The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th, 2024 07:00 UTC.
Impact: This upgrade affects all the running instances, including Mobile User Gateways and Portals
Actions: Retrieve all active gateway and portal IP addresses before the upgrade. Verify that you have added those addresses to your allow lists No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely, Palo Alto Networks
Oct 18, 2024 - 13:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:43 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:23 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:46 UTC
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEDT Urgent: If required, with advance notice. Emergency: If required, with live updates.
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:24 UTC
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM GMT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM SGT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Saturday and Sunday, 10:00 PM – 02:00 AM PST. Urgent: If required, with advance notice. Emergency: If required, with live updates.
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:47 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:25 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:48 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:49 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:27 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:28 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:30 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:32 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:34 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Resolved -
This incident has been resolved.
Oct 15, 08:23 UTC
Update -
The incident is resolved. We are monitoring the connectivity.
Oct 1, 06:47 UTC
Monitoring -
Element connectivity to controller in Hood region degraded at 06:15 UTC. Henceforth it is recovering and we are monitoring the progress. Next update on this issue at 07:15 UTC.
Oct 1, 06:39 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:00 UTC
Scheduled -
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason: This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP. As for the Remote Networks and the Service Connections, the software upgrade addresses the PAN-OS certificate expirations as described in the below Live Community Customer Advisory,
Rollout: The rollout will begin in phases on October 12th, 2024 between 13:00 UTC and 21:00 UTC.
Impact: This upgrade affects all the running instances, including Mobile User Gateways, Portals, Remote Networks, Service Connections and Explicit Proxy (SWG) nodes
Actions: Retrieve all active gateway and portal IP addresses before the upgrade. Verify that you have added those addresses to your allow lists No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely, Prisma Access SRE team
Sep 19, 02:41 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:23 UTC
Completed -
The scheduled maintenance has been completed.
Oct 5, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:42 UTC