Investigating - We have identified the cause of missing user data in the Activity Insights - Users dashboard and are working on mitigation to restore full visibility.
Oct 28, 2025 - 00:07 UTC
Update - We have completed Dataplane upgrade of canary location: "China North West", please verify connectivity and functionality and open a support case if you run into issues.
Oct 24, 2025 - 21:48 UTC
Identified - To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.

Canary Region upgrade on Oct 24th: China North West
Full Region upgrade on Oct 31st: China North

Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.

Oct 06, 2025 - 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 2025 - 17:45 UTC
Scheduled - Dear Prisma Access Customers,

Palo Alto Networks would like to inform you about the upcoming Microsoft Intune change. On December 2, 2025, Microsoft Intune cloud service network endpoints will change to the IP address range (ref: https://techcommunity.microsoft.com/blog/intunecustomersuccess/support-tip-upcoming-microsoft-intune-network-changes/4452738). Intune endpoints will use the Azure Front Door (https://learn.microsoft.com/en-us/azure/frontdoor/front-door-overview) service for communicating with the Intune service; that is, Front Door will serve as the frontend to the Intune service.

What this means for you:

If your network is currently set up only to allow traffic to the older Intune IP addresses, your devices will no longer be able to connect to Intune. To prevent this, update your firewall rules with the new addresses before December 2, 2025.

Which Palo Alto Networks Products are affected?

The changes to the IP address range of the Microsoft Intune cloud service will impact Palo Alto Networks products and services that use allow/deny network access control policies using Intune IP addresses:

Hardware and software NGFWs (PA-Series hardware, VM-Series, and CN-Series)
Prisma Access

What you need to do:

Customers should follow Microsoft’s recommendation (https://techcommunity.microsoft.com/blog/intunecustomersuccess/support-tip-upcoming-microsoft-intune-network-changes/4452738) by December 2nd, 2025. Details regarding steps to be followed are listed in Live Community Article (https://live.paloaltonetworks.com/t5/customer-advisories/microsoft-intune-changes-what-palo-alto-networks-users-need-to/ta-p/1239015#:~:text=What%20steps%20can%20I%20take%20to%20prevent%20a%20service%20disruption%20with%20Microsoft%20Intune%3F).


If you have any further questions or require assistance, please don't hesitate to contact your Palo Alto Networks representatives.

Thanks
Prisma Access SRE Team

Oct 13, 2025 17:45 - Dec 3, 2025 17:45 UTC
Strata Cloud Manager North America (Canada) Partial Outage
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Partial Outage
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (FedRamp Moderate) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (FedRamp High) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (France) Partial Outage
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Partial Outage
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Italy) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Netherlands) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Poland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Spain) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Switzerland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (China) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Indonesia) Partial Outage
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Partial Outage
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (South Korea) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Taiwan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Israel) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Qatar) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Saudi Arabia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Africa (South Africa) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Control Plane Operational
90 days ago
99.97 % uptime
Today
Prisma Access Control Plane China Operational
90 days ago
100.0 % uptime
Today
Prisma Access Agent Manager Operational
Prisma RBI Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Browser - US Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - EU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - SG Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - AU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - UK Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - JP Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - CA Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - India Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - Indonesia Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Operational
90 days ago
100.0 % uptime
Today
Philippines ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
South Korea ? Operational
90 days ago
100.0 % uptime
Today
Sri Lanka ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Thailand ? Operational
90 days ago
100.0 % uptime
Today
Vietnam ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Andorra ? Operational
90 days ago
100.0 % uptime
Today
Austria ? Operational
90 days ago
100.0 % uptime
Today
Bahrain ? Operational
90 days ago
100.0 % uptime
Today
Belarus ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Bulgaria ? Operational
90 days ago
100.0 % uptime
Today
Croatia ? Operational
90 days ago
100.0 % uptime
Today
Czech Republic ? Operational
90 days ago
100.0 % uptime
Today
Denmark ? Operational
90 days ago
100.0 % uptime
Today
Egypt ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
France North ? Operational
90 days ago
100.0 % uptime
Today
France South ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Germany North ? Operational
90 days ago
100.0 % uptime
Today
Germany South ? Operational
90 days ago
100.0 % uptime
Today
Ghana ? Operational
90 days ago
100.0 % uptime
Today
Greece ? Operational
90 days ago
100.0 % uptime
Today
Hungary ? Operational
90 days ago
100.0 % uptime
Today
Ireland ? Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
Italy ? Operational
90 days ago
100.0 % uptime
Today
Jordan ? Operational
90 days ago
100.0 % uptime
Today
Kazakhstan ? Operational
90 days ago
100.0 % uptime
Today
Kenya ? Operational
90 days ago
100.0 % uptime
Today
Kuwait ? Operational
90 days ago
100.0 % uptime
Today
Latvia ? Operational
90 days ago
100.0 % uptime
Today
Liechtenstein ? Operational
90 days ago
100.0 % uptime
Today
Lithuania ? Operational
90 days ago
100.0 % uptime
Today
Luxembourg ? Operational
90 days ago
100.0 % uptime
Today
Moldova ? Operational
90 days ago
100.0 % uptime
Today
Monaco ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands South ? Operational
90 days ago
100.0 % uptime
Today
Nigeria ? Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Operational
90 days ago
100.0 % uptime
Today
Norway ? Operational
90 days ago
100.0 % uptime
Today
Poland ? Operational
90 days ago
100.0 % uptime
Today
Portugal ? Operational
90 days ago
100.0 % uptime
Today
Qatar ? Operational
90 days ago
100.0 % uptime
Today
Romania ? Operational
90 days ago
100.0 % uptime
Today
Russia Central ? Operational
90 days ago
100.0 % uptime
Today
Russia Northwest ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Operational
90 days ago
100.0 % uptime
Today
Senegal ? Operational
90 days ago
100.0 % uptime
Today
Slovakia ? Operational
90 days ago
100.0 % uptime
Today
Slovenia ? Operational
90 days ago
100.0 % uptime
Today
South Africa Central ? Operational
90 days ago
100.0 % uptime
Today
South Africa West ? Operational
90 days ago
100.0 % uptime
Today
Spain Central ? Operational
90 days ago
100.0 % uptime
Today
Spain East ? Operational
90 days ago
100.0 % uptime
Today
Sweden ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
Turkey ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Uganda ? Operational
90 days ago
100.0 % uptime
Today
Ukraine ? Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Operational
90 days ago
100.0 % uptime
Today
Uzbekistan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US Gov East ? Operational
90 days ago
100.0 % uptime
Today
US Gov West ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance for RBI for China and Commercial Production environment Oct 31, 2025 16:30-18:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2025 - 01:44 UTC
Scheduled - Palo Alto Networks continually works to enhance its services. As part of a scheduled maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This scheduled maintenance activity is on Friday, 31st October, from 4:30 PM UTC to 6:30 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering and SRE teams are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Oct 08, 2025 - 17:33 UTC

Prisma Access Infra Upgrade (impacts FedRAMP environments) Oct 31, 2025 22:00 - Nov 1, 2025 06:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Oct 15, 2025 - 00:23 UTC

PAB - UK , AU , CA Regions - DB Maintenance Nov 2, 2025 10:00-11:30 UTC

Due to a critical security vulnerability discovered in Redis / ElastiCache, we need to update the service to a patched version to ensure your environment remains secure and protected.
Posted on Oct 29, 2025 - 08:45 UTC

PAB - US,EU,IN Regions - DB maintenance Nov 2, 2025 11:00-21:00 UTC

The maintenance will affect recordings services such as evidence, session recordings and screenshots.
Posted on Oct 29, 2025 - 08:42 UTC

Prisma Access Infra Upgrade (PA China Only) Nov 7, 2025 16:00 - Nov 8, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:42 UTC

Strata Cloud Manager Scheduled Maintenance Nov 7, 2025 22:00 - Nov 8, 2025 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 2025 - 05:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 2025 - 14:04 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 7th, 2025 - 22:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Oct 23, 2025 - 05:50 UTC

Prisma Access Infra Upgrade Nov 7, 2025 23:00 - Nov 8, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:51 UTC

Strata Cloud Manager Scheduled Maintenance Nov 8, 2025 04:00-06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 2025 - 05:33 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 8th, 2025 - 04:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Oct 23, 2025 - 05:52 UTC

Prisma Access Infra Upgrade (impacts FedRAMP environments) Nov 14, 2025 22:00 - Nov 15, 2025 06:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jul 07, 2025 - 23:13 UTC
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

Unresolved incident: [CA, FR, ID Prod] Data Gaps Observed on Activity Insights – Users Dashboard.

Oct 27, 2025
Completed - The scheduled maintenance has been completed.
Oct 27, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:30 UTC
Scheduled - Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments)
Oct 10, 04:53 UTC
Oct 26, 2025
Update - The scheduled maintenance has been completed.
Oct 26, 12:31 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 26, 12:30 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 12:00 UTC
Scheduled - Expecting short (up to few minutes) of backend offline (no policy edit/retrieal, no new login)
Oct 24, 06:30 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 11:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:23 UTC
Scheduled - Migration of recordings db from services to evidences cluster.
services recordings-ingest evidence-api recordings-finalizer will be down during the migration.

Oct 22, 10:28 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 08:28 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 26, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 07:58 UTC
Scheduled - Due to a critical security vulnerability discovered in Redis/ElastiCache, we need to update the service to a patched version to ensure your environment remains secure and protected.
Oct 21, 09:00 UTC
Oct 25, 2025
Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jul 7, 23:13 UTC
Oct 24, 2025

Unresolved incident: Prisma Access (China): Maintenance Dataplane Upgrade scheduled on Oct 24th (Canary) & Oct 31st (Full).

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - This incident has been resolved. We apologize for any inconvenience.
Oct 20, 12:29 UTC
Monitoring - Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. The issue was caused due to a service disruption experienced by a cloud provider Prisma Access depends on. The underlying issue has been addressed and we are monitoring Prisma Access.

Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding.
The data plane traffic across the existing instances is NOT affected.

Workaround
Users can try connecting to other regions.

Oct 20, 09:56 UTC
Resolved - This incident has been resolved.
Oct 20, 09:58 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 09:44 UTC
Monitoring - Following an update from AWS indicating that their service availability issue in the us-east-1 region is in recovery, our internal monitoring confirms that all affected PAB services are also recovering.
We expect any residual impact for users to be fully resolved shortly, and most users should now be able to log in and access all services normally.
Our engineering teams will continue to monitor the service health closely until we can confirm full restoration. We will provide a final update once this incident is fully resolved.

Oct 20, 09:41 UTC
Update - We are continuing to monitor the service event impacting the Prisma Access Browser (PAB) in the US region. Our latest investigation indicates that the impact is lower than initially anticipated, and we have confirmed that a majority of users are successfully able to log in, as well as access web and private applications.
Our engineering teams continue to actively monitor the service health and the underlying AWS issue. We will provide a further update as more information becomes available or when the incident is fully resolved.

Oct 20, 09:11 UTC
Update - A critical service disruption has been detected for the Prisma Access Browser (PAB), specifically impacting in the US region. The incident appears to be primarily caused by an AWS service availability issue in the us-east-1 region, leading to significant challenges in token minting and authentication processes.

The service degradation is causing potential access restrictions for users, particularly affecting new users or those who haven't been logged in for over 4 days. Specifically, users may experience difficulties accessing private applications, IDP enforcement, and other related services. Logged-in users are currently less impacted, but new authentication attempts are constrained.

Oct 20, 08:35 UTC
Investigating - We are currently investigating this issue.
Oct 20, 08:32 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 00:46 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 18:41 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on October 17th, 2025 - 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Oct 9, 07:46 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 02:41 UTC
Oct 17, 2025
Resolved - Version 141.19.4.108 is now available.
Oct 17, 09:11 UTC
Identified - This incident affects a specific subset of macOS users.
Policy enforcement may fail if the sign-in rules are configured with a Device Group that has the "system integrity" attribute enabled.
macOS Users without a sign-in rule with the "system integrity" attribute are unaffected.

Impact
Users under this specific rule enforcement condition may be impacted, resulting in the failure of a specific policy being enforced.

Affected Version - 141.19.3.108

Resolution
The permanent fix is available in version 141.19.4.108.
To fully resolve the issue, customers may downgrade to previous browser version (141.12.5.66) or update to version 141.19.4.108.

Workaround (Immediate Mitigation)
Administrators may disable the "system integrity" attribute on the relevant Device Group.

Oct 17, 08:24 UTC
Resolved - This incident has been resolved.
Oct 17, 04:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 04:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 03:41 UTC
Investigating - Palo Alto Networks' SDWAN engineering team is investigating stats call failures in the Qatar/Indonesia/Korea/Taiwan regions. As progress is made toward resolution, this page will be updated. We will share the next update by 04:30 am UTC
Oct 17, 03:26 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 18:41 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 18:39 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on October 16th, 2025 - 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Oct 9, 07:39 UTC
Oct 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 18:38 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on October 16th, 2025 - 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Oct 9, 07:36 UTC
Resolved - This incident has been resolved.
Oct 16, 16:01 UTC
Monitoring - The issue has been addressed, we continue to monitor
Oct 16, 15:45 UTC
Identified - The issue has been identified and the team has applied a fix
Oct 16, 15:41 UTC
Investigating - We are currently investigating a degraded login performance.
Users may fail to log in and may require more than one attempt to log into the system in the US region
Logged in users should be able to continue working normally

Oct 16, 15:36 UTC