Panorama managed and NGFW User-ID and Terminal Server (TS) Agent Self-Signed Certificates will expire on November 18th, 2024. It's essential to address this before the expiration, otherwise communications between the agents and NGFWs will fail, leading to the blocking of end-user traffic to approved applications To help determine your next steps please leverage the below options:
1. Review the advisory for further context and understanding of the certificate expiration & actions needed.
Prisma Access Customers: We’ve updated internal Prisma Access certificates and now you are required to update yours and enroll in our certificate management process to ensure your NGFWs, Panorama, and Cloud Delivered Security Services function properly. Your certificate may be expiring soon, please read through this entire document to plan for a smooth update.
Please reach out to our Support team if you need any assistance implementing the steps outlined in the Advisory. For affected customers with devices out of support, see customer support portal (CSP) > Updates > Urgent Updates for Unsupported Devices.
Regards, Palo Alto Networks
Nov 14, 2024 - 01:46 UTC
Monitoring - The service degradation issue has now been resolved. Our team is closely monitoring the situation to ensure continued stability. We appreciate your patience and understanding.
Nov 08, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Nov 08, 2024 - 15:11 UTC
Investigating - Palo Alto Networks is committed to delivering high-quality service. We are currently addressing a degradation affecting Prisma Access, which impacts new onboardings, autoscale, and data plane upgrades. Customers may experience reduced functionality in these areas. Our team is actively working to resolve the issue and will provide updates as soon as we have more information.
Nov 08, 2024 - 15:09 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Strata Cloud Manager North America (Canada)
Operational
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:25 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:48 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure on Sunday, December 8th beginning at 18:00 UTC. We expect this maintenance to complete within 4 hours. During this time, new instance onboarding and autoscale events will be unavailable. Also, no commits are allowed during the scheduled maintenance window Posted on
Nov 05, 2024 - 21:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:49 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:27 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:28 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:30 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:32 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:34 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Completed -
The scheduled maintenance has been completed.
Nov 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:47 UTC
Completed -
The scheduled maintenance has been completed.
Nov 11, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 16:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager for Singapore (SG) region on 11th November 1600 UTC Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 11, 05:50 UTC
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Saturday and Sunday, 10:00 PM – 02:00 AM PST. Urgent: If required, with advance notice. Emergency: If required, with live updates.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM SGT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
Resolved -
This incident had been resolved and all services are back up and running.
Nov 9, 09:34 UTC
Investigating -
Palo Alto Networks Cloud Operations is investigating element disconnection to controller issue as well as UI/API degraded performance . As progress is made toward resolution this page will be updated. Next update at 0630 UTC
Nov 9, 05:36 UTC
Completed -
The scheduled maintenance has been completed.
Nov 9, 09:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:24 UTC
Completed -
The scheduled maintenance has been completed.
Nov 9, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:30 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager for US & EU region on 9th November 0630 UTC Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 7, 10:26 UTC
Resolved -
This incident has been resolved.
Nov 9, 05:31 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 8, 14:40 UTC
Investigating -
Authentication from the Strata Cloud Manager UI to the backend is failing. The engineering team is actively investigating. We will post an update by 1430 UTC This issue impacts the users in all regions.
Nov 8, 13:37 UTC
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM GMT. Urgent: If required, with advance notice. Emergency: If required, with live updates.
Completed -
The scheduled maintenance has been completed.
Nov 8, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:30 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager for Australia region on 8th November 2024, 1230 UTC Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 7, 10:22 UTC
Completed -
The scheduled maintenance has been completed.
Nov 8, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager for Canada region on 8th November 2024, 0500 UTC Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 7, 10:27 UTC