Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

May 28, 2024 - 04:41 UTC
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.


If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Prisma Access Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Agent Manager Degraded Performance
Prisma RBI Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Browser Control Plane - US Region Operational
Cloud Collectors Operational
Commercial Website ? Operational
Browser Update Service Operational
Authentication Service Operational
Admin Console ? Operational
Prisma Access Browser Control Plane - EU Region Operational
Cloud Collectors Operational
Commercial Website ? Operational
Browser Update Service Operational
Authentication Service Operational
Admin Console ? Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Operational
90 days ago
100.0 % uptime
Today
Philippines ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
South Korea ? Operational
90 days ago
100.0 % uptime
Today
Sri Lanka ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Thailand ? Operational
90 days ago
100.0 % uptime
Today
Vietnam ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
99.99 % uptime
Today
Andorra ? Operational
90 days ago
100.0 % uptime
Today
Austria ? Operational
90 days ago
100.0 % uptime
Today
Bahrain ? Operational
90 days ago
100.0 % uptime
Today
Belarus ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Bulgaria ? Operational
90 days ago
100.0 % uptime
Today
Croatia ? Operational
90 days ago
100.0 % uptime
Today
Czech Republic ? Operational
90 days ago
100.0 % uptime
Today
Denmark ? Operational
90 days ago
100.0 % uptime
Today
Egypt ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
France North ? Operational
90 days ago
100.0 % uptime
Today
France South ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Germany North ? Operational
90 days ago
100.0 % uptime
Today
Germany South ? Operational
90 days ago
100.0 % uptime
Today
Ghana ? Operational
90 days ago
100.0 % uptime
Today
Greece ? Operational
90 days ago
100.0 % uptime
Today
Hungary ? Operational
90 days ago
100.0 % uptime
Today
Ireland ? Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
Italy ? Operational
90 days ago
100.0 % uptime
Today
Jordan ? Operational
90 days ago
100.0 % uptime
Today
Kazakhstan ? Operational
90 days ago
100.0 % uptime
Today
Kenya ? Operational
90 days ago
100.0 % uptime
Today
Kuwait ? Operational
90 days ago
100.0 % uptime
Today
Latvia ? Operational
90 days ago
100.0 % uptime
Today
Liechtenstein ? Operational
90 days ago
100.0 % uptime
Today
Lithuania ? Operational
90 days ago
100.0 % uptime
Today
Luxembourg ? Operational
90 days ago
100.0 % uptime
Today
Moldova ? Operational
90 days ago
100.0 % uptime
Today
Monaco ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands South ? Operational
90 days ago
100.0 % uptime
Today
Nigeria ? Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Operational
90 days ago
100.0 % uptime
Today
Norway ? Operational
90 days ago
100.0 % uptime
Today
Poland ? Operational
90 days ago
100.0 % uptime
Today
Portugal ? Operational
90 days ago
100.0 % uptime
Today
Qatar ? Operational
90 days ago
100.0 % uptime
Today
Romania ? Operational
90 days ago
100.0 % uptime
Today
Russia Central ? Operational
90 days ago
100.0 % uptime
Today
Russia Northwest ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Operational
90 days ago
100.0 % uptime
Today
Senegal ? Operational
90 days ago
100.0 % uptime
Today
Slovakia ? Operational
90 days ago
100.0 % uptime
Today
Slovenia ? Operational
90 days ago
100.0 % uptime
Today
South Africa Central ? Operational
90 days ago
100.0 % uptime
Today
South Africa West ? Operational
90 days ago
100.0 % uptime
Today
Spain Central ? Operational
90 days ago
100.0 % uptime
Today
Spain East ? Operational
90 days ago
100.0 % uptime
Today
Sweden ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
Turkey ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
99.93 % uptime
Today
Uganda ? Operational
90 days ago
100.0 % uptime
Today
Ukraine ? Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Operational
90 days ago
100.0 % uptime
Today
Uzbekistan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US Gov East ? Operational
90 days ago
100.0 % uptime
Today
US Gov West ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 06:13 UTC
Scheduled - Update: Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customer's network infrastructure. Commit may be impacted during this time.
Oct 07, 2024 - 16:55 UTC
Scheduled Update - Bowfell Region Oct 18, 2024 22:00 - Oct 19, 2024 02:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.bowfell.cloudgenix.com, https://portal.bowfell.cloudgenix.com, https://sdwanappsapi.bowfell.cloudgenix.com and https://api.bowfell.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, October 18th, 2024 from 10:00 PM - 02:00 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Sep 20, 2024 - 13:36 UTC
Prisma Access Dataplane Upgrades for Fedhigh Oct 18, 2024 23:00 - Oct 19, 2024 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:14 UTC
Scheduled - Dear Customer,

Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.

Reason:
This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.

Rollout:
The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th 07:00 UTC.

Impact:
This upgrade affects all the running instances, including Mobile User Gateways and Portals

Actions:
Retrieve all active gateway and portal IP addresses before the upgrade.
Verify that you have added those addresses to your allow lists
No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.

We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.

Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.

Sincerely,
Palo Alto Networks

Oct 18, 2024 - 13:00 UTC
Prisma Access Dataplane Upgrades for Fedramp Oct 18, 2024 23:00 - Oct 19, 2024 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:16 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 05:07 UTC
Scheduled - Dear Customer,

Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.

Reason:
This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.

Rollout:
The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th, 2024 07:00 UTC.

Impact:
This upgrade affects all the running instances, including Mobile User Gateways and Portals

Actions:
Retrieve all active gateway and portal IP addresses before the upgrade.
Verify that you have added those addresses to your allow lists
No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.

We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.

Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.

Sincerely,
Palo Alto Networks

Oct 18, 2024 - 13:00 UTC
Prisma Access Infra Upgrade Oct 18, 2024 23:00 - Oct 19, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:43 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Oct 25, 2024 23:00 - Oct 26, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:23 UTC
Prisma Access Infra Upgrade Nov 1, 2024 23:00 - Nov 2, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:46 UTC
Scheduled Update - Elcapitan Region Nov 2, 2024 05:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 03, 2024 - 12:38 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal (https://login.elcapitan.cloudgenix.com, https://portal.elcapitan.cloudgenix.com, https://sdwanappsapi.elcapitan.cloudgenix.com and https://api.elcapitan.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, November 1st, 2024 from 10:00 PM - 02:00 AM PDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Oct 03, 2024 - 12:36 UTC
Scheduled Update - Townsend Region Nov 2, 2024 05:00-09:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.townsend.cloudgenix.com, https://portal.townsend.cloudgenix.com, https://sdwanappsapi.townsend.cloudgenix.com and https://api.townsend.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, November 1st, 2024 from 10:00 PM - 02:00 AM AEDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEDT
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Oct 03, 2024 - 12:41 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Nov 8, 2024 23:00 - Nov 9, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:24 UTC
Scheduled Update - Sugarloaf Region Nov 8, 2024 23:00 - Nov 9, 2024 03:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.sugarloaf.cloudgenix.com, https://portal.sugarloaf.cloudgenix.com, https://sdwanappsapi.sugarloaf.cloudgenix.com and https://api.sugarloaf.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, November 8th, 2024 from 11:00 PM - 03:00 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Oct 09, 2024 - 15:29 UTC
Scheduled Update - Faber Region Nov 9, 2024 15:00-19:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.faber.cloudgenix.com, https://portal.faber.cloudgenix.com, https://sdwanappsapi.faber.cloudgenix.com and https://api.faber.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, November 9th, 2024 from 11:00 PM - 03:00 AM SGT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Oct 09, 2024 - 15:38 UTC
Scheduled Update - Hood Region Nov 10, 2024 06:00-10:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.hood.cloudgenix.com, https://portal.hood.cloudgenix.com, https://sdwanappsapi.hood.cloudgenix.com and https://api.hood.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, November 9th, 2024 from 10:00 PM - 02:00 AM PST.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Saturday and Sunday, 10:00 PM – 02:00 AM PST.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Oct 09, 2024 - 15:44 UTC
Prisma Access Infra Upgrade Nov 15, 2024 23:00 - Nov 16, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:47 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Nov 22, 2024 23:00 - Nov 23, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:25 UTC
Prisma Access Infra Upgrade Dec 6, 2024 23:00 - Dec 7, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:48 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 13, 2024 23:00 - Dec 14, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Dec 20, 2024 23:00 - Dec 21, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:49 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 27, 2024 23:00 - Dec 28, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Jan 3, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:27 UTC
Prisma Access Infra Upgrade Jan 17, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:28 UTC
Prisma Access Infra Upgrade Feb 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Feb 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Mar 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:30 UTC
Prisma Access Infra Upgrade Mar 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:31 UTC
Prisma Access Infra Upgrade Apr 4, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:32 UTC
Prisma Access Infra Upgrade Apr 18, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 2, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 16, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:34 UTC
Prisma Access Infra Upgrade Jun 6, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:35 UTC
Prisma Access Infra Upgrade Jun 20, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:35 UTC
Past Incidents
Oct 15, 2024
Resolved - This incident has been resolved.
Oct 15, 08:23 UTC
Update - The incident is resolved. We are monitoring the connectivity.
Oct 1, 06:47 UTC
Monitoring - Element connectivity to controller in Hood region degraded at 06:15 UTC. Henceforth it is recovering and we are monitoring the progress. Next update on this issue at 07:15 UTC.
Oct 1, 06:39 UTC
Oct 14, 2024
Resolved - This incident has been resolved.
Oct 14, 20:59 UTC
Update - We are continuing to investigate this issue.

---
Next update: 23:00 UTC

Oct 14, 19:03 UTC
Update - We are continuing to investigate this issue.
Oct 14, 14:37 UTC
Investigating - We are currently investigating the issue.

---
Next update: 18:30 UTC

Oct 14, 14:33 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Completed - The scheduled maintenance has been completed.
Oct 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:00 UTC
Scheduled - Dear Customer,

Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.

Reason:
This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
As for the Remote Networks and the Service Connections, the software upgrade addresses the PAN-OS certificate expirations as described in the below Live Community Customer Advisory,

https://live.paloaltonetworks.com/t5/customer-advisories/additional-pan-os-certificate-expirations-and-new-comprehensive/ta-p/572158

Rollout:
The rollout will begin in phases on October 12th, 2024 between 13:00 UTC and 21:00 UTC.

Impact:
This upgrade affects all the running instances, including Mobile User Gateways, Portals, Remote Networks, Service Connections and Explicit Proxy (SWG) nodes

Actions:
Retrieve all active gateway and portal IP addresses before the upgrade.
Verify that you have added those addresses to your allow lists
No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.

We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.

Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.

Sincerely,
Prisma Access SRE team

Sep 19, 02:41 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:23 UTC
Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:42 UTC
Oct 4, 2024
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Resolved - This incident has been resolved.
Oct 1, 06:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to Paloalto networks support team in case you need any assistance.
Sep 27, 08:54 UTC
Update - We are continuing the investigate the issue. The SCM portal for SDWAN is still experiencing slowness and intermittent degraded performance. The next update will be at 0900 UTC time
Sep 27, 08:10 UTC
Update - We are continuing the investigate the issue. The SCM portal for SDWAN is still experiencing slowness and intermittent degraded performance. The next update will be at 0800 UTC time
Sep 27, 06:43 UTC
Investigating - We are currently investigating the issue. The next update will be at 0630 UTC time
Sep 27, 05:24 UTC