Important Update: Upcoming Changes to Microsoft Intune Network
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 2025 - 17:45 UTC
Scheduled - Dear Prisma Access Customers,

Palo Alto Networks would like to inform you about the upcoming Microsoft Intune change. On December 2, 2025, Microsoft Intune cloud service network endpoints will change to the IP address range (ref: https://techcommunity.microsoft.com/blog/intunecustomersuccess/support-tip-upcoming-microsoft-intune-network-changes/4452738). Intune endpoints will use the Azure Front Door (https://learn.microsoft.com/en-us/azure/frontdoor/front-door-overview) service for communicating with the Intune service; that is, Front Door will serve as the frontend to the Intune service.

What this means for you:

If your network is currently set up only to allow traffic to the older Intune IP addresses, your devices will no longer be able to connect to Intune. To prevent this, update your firewall rules with the new addresses before December 2, 2025.

Which Palo Alto Networks Products are affected?

The changes to the IP address range of the Microsoft Intune cloud service will impact Palo Alto Networks products and services that use allow/deny network access control policies using Intune IP addresses:

Hardware and software NGFWs (PA-Series hardware, VM-Series, and CN-Series)
Prisma Access

What you need to do:

Customers should follow Microsoft’s recommendation (https://techcommunity.microsoft.com/blog/intunecustomersuccess/support-tip-upcoming-microsoft-intune-network-changes/4452738) by December 2nd, 2025. Details regarding steps to be followed are listed in Live Community Article (https://live.paloaltonetworks.com/t5/customer-advisories/microsoft-intune-changes-what-palo-alto-networks-users-need-to/ta-p/1239015#:~:text=What%20steps%20can%20I%20take%20to%20prevent%20a%20service%20disruption%20with%20Microsoft%20Intune%3F).


If you have any further questions or require assistance, please don't hesitate to contact your Palo Alto Networks representatives.

Thanks
Prisma Access SRE Team
Oct 13, 2025 17:45 - Dec 3, 2025 17:45 UTC
Uptime over the past 90 days. View historical uptime.
Strata Cloud Manager North America (Canada) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (FedRamp Moderate) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (FedRamp High) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (France) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Italy) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Netherlands) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
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Admin Console Operational
Strata Cloud Manager Europe (Poland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Spain) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Switzerland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (China) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Indonesia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (South Korea) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Taiwan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Israel) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Qatar) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Saudi Arabia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Africa (South Africa) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Control Plane Operational
90 days ago
99.96 % uptime
Today
Prisma Access Control Plane China Operational
90 days ago
100.0 % uptime
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Prisma Access Agent Manager Operational
Prisma RBI Control Plane Operational
90 days ago
100.0 % uptime
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Prisma Access Browser - US Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - EU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - SG Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - AU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - UK Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - JP Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - CA Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - India Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - Indonesia Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Cloud Management Operational
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United States - AMER Operational
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Australia - APAC Operational
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Singapore - APAC Operational
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Germany - EMEA Operational
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United Kingdom - EMEA Operational
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Japan - APAC Operational
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Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts ? Operational
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CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
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Argentina ? Operational
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Bolivia ? Operational
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Brazil Central ? Operational
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Brazil East ? Operational
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Brazil South ? Operational
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Canada Central ? Operational
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Canada East ? Operational
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Canada West ? Operational
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Chile ? Operational
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Colombia ? Operational
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Costa Rica ? Operational
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Ecuador ? Operational
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Guatemala ? Operational
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Mexico Central ? Operational
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Mexico West ? Operational
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Panama ? Operational
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Paraguay ? Operational
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Peru ? Operational
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South America West (Lima)** ? Operational
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US Central ? Operational
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US Central (Chicago)** ? Operational
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US Central West ? Operational
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US East ? Operational
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US North Central ? Operational
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US Southeast ? Operational
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US Southeast (Miami)** ? Operational
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US Southwest ? Operational
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US West ? Operational
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US West Central ? Operational
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Uruguay ? Operational
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Venezuela ? Operational
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Prisma Access (MU/RN/SC) Data Plane - APAC ? Operational
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Australia East ? Operational
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Australia South ? Operational
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Australia Southeast ? Operational
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Australia West (Perth)** ? Operational
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Bangladesh ? Operational
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Cambodia ? Operational
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Hong Kong ? Operational
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India North ? Operational
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India South ? Operational
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India West ? Operational
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Indonesia ? Operational
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Japan Central ? Operational
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Japan South ? Operational
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Malaysia ? Operational
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Myanmar ? Operational
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New Zealand ? Operational
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New Zealand (Auckland)** ? Operational
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Pakistan South ? Operational
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Pakistan West ? Operational
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Pakistan West (II) ? Operational
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Papua New Guinea ? Operational
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Philippines ? Operational
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Singapore ? Operational
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South Korea ? Operational
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Sri Lanka ? Operational
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Taiwan ? Operational
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Thailand ? Operational
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Vietnam ? Operational
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Prisma Access (MU/RN/SC) Data Plane - EMEA ? Operational
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Andorra ? Operational
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Austria ? Operational
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Bahrain ? Operational
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Belarus ? Operational
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Belgium ? Operational
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Bulgaria ? Operational
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Croatia ? Operational
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Czech Republic ? Operational
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Denmark ? Operational
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Egypt ? Operational
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Finland ? Operational
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France North ? Operational
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France South ? Operational
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Germany Central ? Operational
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Germany North ? Operational
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Germany South ? Operational
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Ghana ? Operational
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Greece ? Operational
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Hungary ? Operational
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Ireland ? Operational
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Israel ? Operational
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Italy ? Operational
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Jordan ? Operational
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Kazakhstan ? Operational
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Kenya ? Operational
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Kuwait ? Operational
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Latvia ? Operational
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Liechtenstein ? Operational
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Lithuania ? Operational
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Luxembourg ? Operational
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Moldova ? Operational
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Monaco ? Operational
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Netherlands Central ? Operational
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Netherlands South ? Operational
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Nigeria ? Operational
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Nigeria (Lagos)** ? Operational
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Norway ? Operational
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Poland ? Operational
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Portugal ? Operational
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Qatar ? Operational
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Romania ? Operational
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Russia Central ? Operational
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Russia Northwest ? Operational
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Saudi Arabia ? Operational
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Senegal ? Operational
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Slovakia ? Operational
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Slovenia ? Operational
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South Africa Central ? Operational
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South Africa West ? Operational
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Spain Central ? Operational
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Spain East ? Operational
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Sweden ? Operational
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Switzerland ? Operational
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Turkey ? Operational
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UK ? Operational
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Uganda ? Operational
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Ukraine ? Operational
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United Arab Emirates ? Operational
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Uzbekistan ? Operational
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER ? Operational
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Brazil South ? Operational
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Canada East ? Operational
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US Central ? Operational
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US East ? Operational
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US Gov East ? Operational
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US Gov West ? Operational
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US Northwest ? Operational
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US Southeast ? Operational
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US Southwest ? Operational
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US Central West Operational
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC ? Operational
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Australia Southeast ? Operational
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India West ? Operational
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Japan Central ? Operational
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Japan South ? Operational
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Singapore ? Operational
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Taiwan ? Operational
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Indonesia Operational
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Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA ? Operational
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Belgium ? Operational
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Finland ? Operational
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Germany Central ? Operational
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Netherlands Central ? Operational
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Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments) Nov 18, 2025 05:30-08:30 UTC

Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments)
Posted on Nov 12, 2025 - 04:59 UTC
Nov 17, 2025
Missing user information for customers using CIE with On-Premise Active Directory and with cross domain references
Resolved - Our Engineering team has resolved the issue.

If you continue to experience any problems, please open a ticket with our support team.
Nov 17, 01:55 UTC
Identified - Prisma Access customers using CIE with On-Prem AD and cross-domain references may see users missing post CIE full sync. The engineering team and the SRE team are actively working on addressing this issue. The next update will be shared by Nov 17 02:30 AM UTC.
Nov 16, 22:39 UTC
Nov 16, 2025
Nov 15, 2025
Prisma Access - Auto-scaling / New onboarding performance degradation
Resolved - This incident has been resolved.
Nov 15, 16:55 UTC
Identified - Our Engineering team has identified the cause, and we are actively working on a fix.
Nov 15, 16:15 UTC
Investigating - Customer Impact:
Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures, which could also impact new onboarding activity.

The data-plane traffic on existing instances remains unaffected.
Nov 15, 12:58 UTC
Prisma Access Infra Upgrade (impacts FedRAMP environments)
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jul 7, 23:13 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 19:24 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 22:12 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 14th, 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 3, 05:22 UTC
Nov 14, 2025
Scheduled Maintenance for RBI for China and Commercial Production environment
Completed - The scheduled maintenance has been completed.
Nov 14, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:30 UTC
Scheduled - Palo Alto Networks continually works to enhance its services. As part of a scheduled maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This planned maintenance activity is on Friday, 14th November, from 4:30 PM UTC to 8:30 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering and SRE teams are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Nov 5, 00:16 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 19:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 22:11 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 14th, 18:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 3, 05:20 UTC
Nov 13, 2025
Impact to Prisma Access Management plane on Fedramp Moderate
Resolved - This incident has been resolved.
Nov 13, 04:18 UTC
Identified - The issue has been identified. A fix has been implemented and is pending deployment.
Nov 13, 01:46 UTC
Investigating - Prisma Access team is experiencing an issue in the Fedramp Moderate environment, wherein existing cloud-managed customers cannot successfully push configuration changes. There is no impact to customer's network infrastructure, their data plane traffic, Panorama-managed customers or any impact to new customers. The Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Nov 13, 01:44 UTC
Nov 12, 2025
Prisma Access - Auto-scaling / New onboarding degradation
Resolved - This incident has been resolved.
Nov 12, 04:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 07:48 UTC
Identified - We have identified the root cause of the issue and we will provide another update by 2025-11-10T07:00:00Z UTC with further details.

Customer Impact
Some mobile users may experience unstable Prisma Access connectivity due to auto-scaling failures. This could potentially impact new onboarding.
The data plane traffic across the existing instances is NOT affected.

Workaround
No at this moment.
Nov 10, 04:46 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 11th, 2025 - 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 11, 19:31 UTC
Nov 11, 2025
Nov 10, 2025
Nov 9, 2025
PB - UK Region - DB maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:46 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 9, 12:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:10 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 6, 13:57 UTC
PAB - Infra maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 UTC
Scheduled - No downtime excepted.
Nov 2, 10:11 UTC
PAB - US , EU , IN Regions - DB Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 08:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:00 UTC
Scheduled - Due to a critical security vulnerability discovered in Redis / ElastiCache, we need to update the service to a patched version to ensure your environment remains secure and
Nov 2, 10:02 UTC
Nov 8, 2025
Scheduled Update - EMEA2 (Bowfell) Region
Completed - The scheduled maintenance has been completed.
Nov 8, 08:00 UTC
Update - Scheduled maintenance has been extended. We will keep you posted
Nov 8, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, November 8th, 2025, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.

You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at: https://support.paloaltonetworks.com
Nov 3, 03:45 UTC
Prisma Access Infra Upgrade
Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 00:51 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 05:33 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 8th, 2025 - 04:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
Oct 23, 05:52 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 05:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 14:04 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 7th, 2025 - 22:00 UTC

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
Oct 23, 05:50 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 21:59 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 7th , 23:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 3, 05:18 UTC
Prisma Access Infra Upgrade (PA China Only)
Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 02:42 UTC
Nov 7, 2025
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 21:55 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on November 7th, 10:00 PST

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Nov 3, 05:14 UTC
Nov 6, 2025
Prisma Access Browser - US User Login Down
Resolved - This incident has been resolved.
Nov 6, 13:27 UTC
Monitoring - The system has fully recovered, the team continues to monitor
Nov 6, 13:07 UTC
Update - Multiple network components have been rebooted and we are seeing partial recovery.
Most browser logins should succeed in the first or second attempt
Nov 6, 12:52 UTC
Update - We are continuing to work on a fix for the issue, the team is investigating a network component that appears to be malfunctioning
Nov 6, 11:58 UTC
Identified - The issue has been identified and the team is working to provide a fix
Nov 6, 11:01 UTC
Investigating - We are investigating an issue impacting end users ability to log into PAB US
Nov 6, 10:20 UTC
Prisma Access Browser - EU region Degraded performance
Resolved - This incident has been resolved.
Nov 6, 10:02 UTC
Update - We are continuing to monitor for any further issues.
Nov 6, 09:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 09:48 UTC
Identified - Issue identified and mitigated
Nov 6, 09:41 UTC
Investigating - We are investigating an issue that may impact User login for customers in EU
Nov 6, 09:40 UTC
Nov 5, 2025
PB - IN Region - DB maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 18:52 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 5, 18:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:21 UTC
Scheduled - Expecting short (up to few minutes) backend offline (no policy edit/retrieval, no new login)
Nov 5, 15:16 UTC
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

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