Monitoring - “Customers using DNS security logging are at risk of a ‘Denial of Service’ vulnerability, allowing attackers to send a malicious packet through the firewall’s data plane, triggering a reboot. Affected customers will receive an insights notification and will be scheduled for an upgrade starting the weekend of January 3rd, 2025. In the meantime, we strongly recommend implementing the workaround detailed at https://security.paloaltonetworks.com/CVE-2024-3393 to mitigate the risk.”
Dec 27, 2024 - 18:58 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Strata Cloud Manager North America (Canada)
Operational
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:28 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:52 UTC
During this time, UI and API access to the portal will be unavailable. We apologise for any inconvenience during this maintenance window.
This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM BST. Urgent: If required, with advance notice. Emergency: If required, with live updates.
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:30 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:32 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:34 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
Completed -
The scheduled maintenance has been completed.
Jan 17, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:50 UTC
Resolved -
This incident has been resolved.
Jan 17, 05:03 UTC
Investigating -
Dashboards with 30 day and 7 day time interval filters are partially impacted. Issue is intermittent. We are continuing to work on the fix.
Jan 17, 04:07 UTC
Completed -
The scheduled maintenance has been completed.
Jan 10, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 UTC
Scheduled -
Palo Alto Networks is always working to enhance our services. As a part of an emergency maintenance activity, PANW Engineering will be rolling out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 10th January, from 4:00 PM UTC to 8:00 PM UTC. Customers using RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience and the Engineering team and the SRE team are working diligently in ensuring that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jan 7, 21:51 UTC
Completed -
The scheduled maintenance has been completed.
Jan 10, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:27 UTC