In progress -
Mar 20, 2026 - 23:04 UTC
Update: Status changed to In Progress.
Status: In Progress
Scheduled Window: March 20, 2026, 23:00 - March 21, 2026, 07:00 (UTC)
Locations: Ashburn, Bogota, Brasilia, Calgary, Chia, Chicago, Dallas, Denver, Guadalajara, Lima, Los Angeles, Mexico City, Miami, Moncks Corner, Monterrey, New York City, Phoenix, Quebec, Rio de Janeiro, Salt Lake City, San Francisco, San Jose, Sao Paulo, The Dalles, Toronto
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Mar 20, 2026 - 23:04 UTC
Update - Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.
Status: Scheduled
Scheduled Window: March 20, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Mar 20, 2026 23:00 - Mar 21, 2026 07:00 UTC
Status: Scheduled
Scheduled Window: March 20, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Mar 20, 2026 23:00 - Mar 21, 2026 07:00 UTC
Scheduled - Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 13, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Mar 20, 2026 23:00 - Mar 21, 2026 07:00 UTC
Status: Scheduled
Scheduled Window: March 13, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Mar 20, 2026 23:00 - Mar 21, 2026 07:00 UTC
In progress -
Mar 17, 2026 - 02:47 UTC
Update: Status changed to In Progress.
Status: In Progress
Scheduled Window: March 17, 2026, 02:45 - April 15, 2026, 17:55 (UTC)
Locations: Oregon, Virginia
Impact:
Panorama Banner for Customers
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026
[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Mar 17, 2026 - 02:47 UTC
Scheduled -
Mar 17, 2026 02:45 - Apr 15, 2026 17:55 UTC
Status: Scheduled
Scheduled Window: March 16, 2026, 19:45 - April 15, 2026, 10:55 (America/Los_Angeles)
Locations: Oregon, Virginia
Impact:
Panorama Banner for Customers
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026
[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will provide updates when maintenance begins.
Mar 17, 2026 02:45 - Apr 15, 2026 17:55 UTC
Global Protect Issue Impacting Android Users on Software Version 6.1.11 (SP-543) : Prisma Access Mobile Users
Subscribe
Update - Update: Changes to Customer Impact.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: GlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.
Workaround: *Immediate Actions & Workarounds*
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default
{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.
*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
We are continuing to monitor the situation.
Mar 16, 2026 - 18:41 UTC
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: GlobalProtect Android v6.1.2 is being published via staged rollout. This version will be available to all customers via the Google Play Store by March 20th, 2026 assuming no issues are reported during the rollout.
Workaround: *Immediate Actions & Workarounds*
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default
{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.
*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
We are continuing to monitor the situation.
Mar 16, 2026 - 18:41 UTC
Monitoring - Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Our Engineering team has identified a bug impacting users on Global Protect Android Software Version *6.1.11* We have identified the Root Cause (RCA) and are currently working on a fix.
*Current Status*
* *Rollout Halted:* We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
* *Resolution Timeline:* Engineering is working on the fix. A new, corrected image is expected to be released by {*}next week{*}.
Workaround: *Immediate Actions & Workarounds*
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default
{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.
*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
We are continuing to monitor the situation.
Mar 16, 2026 - 18:33 UTC
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Our Engineering team has identified a bug impacting users on Global Protect Android Software Version *6.1.11* We have identified the Root Cause (RCA) and are currently working on a fix.
*Current Status*
* *Rollout Halted:* We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
* *Resolution Timeline:* Engineering is working on the fix. A new, corrected image is expected to be released by {*}next week{*}.
Workaround: *Immediate Actions & Workarounds*
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
*Option 1:* *Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
# Edit the GlobalProtect app configuration in your MDM.
# Click on Add Configuration Setting.
# Select the *Induce FIPS error* configuration key and add the following details:
# Value type: String
# Value: default
{*}Option 2{*}: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
# Uninstall version 6.1.11.
# Reinstall version 6.1.10 from the App Store.
*Next Steps*
* *Monitoring:* Our support team is monitoring all active 6.1.11 environments.
* *Notification:* You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
We are continuing to monitor the situation.
Mar 16, 2026 - 18:33 UTC
Identified - We are currently investigating an issue affecting Prisma Access Mobile Users
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Impact:
Our Engineering team has identified a bug impacting users on Global Protect Android Software Version 6.1.11 We have identified the Root Cause (RCA) and are currently working on a fix.
Current Status
Rollout Halted: We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
Resolution Timeline: Engineering is working on the fix. A new, corrected image is expected to be released by next week.
Workaround:
Immediate Actions & Workarounds
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
Option 1: Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
Edit the GlobalProtect app configuration in your MDM.
Click on Add Configuration Setting.
Select the Induce FIPS error configuration key and add the following details:
Value type: String
Value: default
Option 2: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
Uninstall version 6.1.11.
Reinstall version 6.1.10 from the App Store.
Next Steps
Monitoring: Our support team is monitoring all active 6.1.11 environments.
Notification: You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
Incident has been identified and investigation is starting
Mar 04, 2026 - 19:56 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Impact:
Our Engineering team has identified a bug impacting users on Global Protect Android Software Version 6.1.11 We have identified the Root Cause (RCA) and are currently working on a fix.
Current Status
Rollout Halted: We have officially paused the rollout of version 6.1.11. No additional users or systems will be upgraded to this version until the fix is released.
Resolution Timeline: Engineering is working on the fix. A new, corrected image is expected to be released by next week.
Workaround:
Immediate Actions & Workarounds
For customers currently on version 6.1.11 who are experiencing issues, we recommend one of the following two paths:
Option 1: Technical Workaround (Recommended for immediate stability)* Apply the following
configuration change to bypass the identified trigger:
Edit the GlobalProtect app configuration in your MDM.
Click on Add Configuration Setting.
Select the Induce FIPS error configuration key and add the following details:
Value type: String
Value: default
Option 2: Version Rollback If the configuration change does not resolve your specific use case. Global Protect version 6.1.10 remains fully supported and available.
Uninstall version 6.1.11.
Reinstall version 6.1.10 from the App Store.
Next Steps
Monitoring: Our support team is monitoring all active 6.1.11 environments.
Notification: You will receive a follow-up notification as soon as the fixed image is available in the customer portal.
We apologize for the inconvenience and are working to resolve this as quickly as possible. If you require assistance with either workaround, please contact our technical support team.
Incident has been identified and investigation is starting
Mar 04, 2026 - 19:56 UTC
Update - Update: Changes to Customer Impact.
Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026
[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will continue to provide updates as maintenance progresses.
Mar 10, 2026 - 02:13 UTC
Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 30th, 2026
[https://www.paloaltonetworks.com/services/support/end-of-life-announcements]
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 29th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
[https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca]
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will continue to provide updates as maintenance progresses.
Mar 10, 2026 - 02:13 UTC
In progress - Update: Status changed to In Progress.
Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will continue to provide updates as maintenance progresses.
Jan 31, 2026 - 14:15 UTC
Status: In Progress
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will continue to provide updates as maintenance progresses.
Jan 31, 2026 - 14:15 UTC
Scheduled - Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will provide updates when maintenance begins.
Jan 31, 2026 14:11 - Apr 15, 2026 14:11 UTC
Status: Scheduled
Scheduled Window: January 31, 2026, 14:11 - 14:11 (UTC)
Affected Locations: Los Angeles
Customer Impact: *Panorama Banner for Customers*
Palo Alto Networks has announced End of Life support for Prisma Access Panorama Cloud Services Plugin older than 5.2 version (please refer to the below link) on March 15th, 2026
https://www.paloaltonetworks.com/services/support/end-of-life-announcements
In addition, Prisma Access has recently done a series of innovations and enhancements, including rolling out New Activation Console and Enhanced Customer Support Portal (CSP), we require all existing Prisma Access Panorama customers to perform a mandatory Cloud Service Plugin upgrade to 5.2.0-h69, 6.0.0-h48, 6.1.0-h1 and later versions by March 15th, 2026.
Skipping the upgrade will result in Panorama policy push service disruption, if staying in EOL Panorama plugin versions and impact your future activation experience. Depending on the Cloud Services Plugin version, you may also need to upgrade Panorama to the corresponding compatible Panorama versions as mentioned in the below link:
https://docs.paloaltonetworks.com/compatibility-matrix/reference/prisma-access#idaa376498-bfd8-401b-a394-5c792a80ae4d_id0dcf3a6d-a876-49bb-9c38-0d293a09daca
The following Panorama Cloud Services Plugin Versions need to be upgraded:
1: Current: 6.1.0 -> Upgrade to: 6.1.0-h1 or later versions
2: Current 6.0.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions
3: Current 5.2.0 including hotfixes -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
4: Current 5.1.0 versions and prior -> Upgrade to: 6.1.0-h1 or later versions OR 6.0.0-h48 or later versions OR 5.2.0-h69 or later versions
We will provide updates when maintenance begins.
Jan 31, 2026 14:11 - Apr 15, 2026 14:11 UTC
Prisma Access: Cloud Networking issue affecting services within the UAE region (SP-536) : Prisma Access Mobile Users
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Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
The emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider.
Concurrently, teams are working on mitigating UAE data plane connectivity.
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 23:33 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
The emergency upgrades to the Bahrain region have been completed. We continue to see a few failures and are trying to address the failures with the cloud provider.
Concurrently, teams are working on mitigating UAE data plane connectivity.
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 23:33 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
Next update will posted after the emergency Bahrain location Mobile Users dataplane upgrade is completed.
Concurrently, teams are working on mitigating UAE data plane connectivity.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 12:53 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team have started to recover Bahrain location Mobile Users and all of Remote Network (RN) and Service Connection (SC) data plane have been restored.
Next update will posted after the emergency Bahrain location Mobile Users dataplane upgrade is completed.
Concurrently, teams are working on mitigating UAE data plane connectivity.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 12:53 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.
Teams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 10:13 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
Our engineering team has recovered Bahrain location Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes.
Teams are working on mitigating Mobile User (MU) SPNs and UAE Remote Network (RN) and Service Connection (SC) data plane connectivity earlier recovered have been marked as degraded.
We are working closely with our cloud provider to restore affected services in the UAE and Bahrain regions. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE and Bahrain region at this time. We strongly recommend not pushing any new onboarding in the UAE and Bahrain until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 10:13 UTC
Update - Update: Changes to Edge Location, Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
We have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority.
Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 07:03 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai, Manama
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact:
We have identified an issue with Prisma Access location Bahrain and are actively working on mitigating the issue with highest priority.
Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 07:03 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 05:23 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Changes to Customer Impact
Status: Investigating
Customer Impact: Our engineering team has recovered Remote Network (RN) and Service Connection (SC) data plane connectivity for affected nodes and is working on mitigating Mobile User (MU) SPNs.
We are working closely with our cloud provider to restore affected services in the UAE region. Please note that the new onboarding of Remote Network (RN) and Service Connection (SC) is expected to fail in the UAE region at this time. We strongly recommend not pushing any new onboarding in the UAE until this incident is closed.
Workaround: We recommend affected users reconnect to the nearest locations where they have Prisma Access onboarding in place.
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example: Bahrain, Qatar, Saudi Arabia, Israel, India West and Germany Central or any other regions you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
We will provide updates as we learn more.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 02, 2026 - 05:23 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Investigation Continues
We are continuing to work closely with our cloud provider to restore affected services in the UAE region.
To help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:
Withdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).
Allow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.
Detailed configuration steps for these features can be found in our documentation here:
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection
We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 23:53 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: Update: Investigation Continues
We are continuing to work closely with our cloud provider to restore affected services in the UAE region.
To help unblock customers and improve connection resiliency during this time—especially when setting up additional Remote Network (RN) or Service Connection (SC) deployments—we recommend reviewing your configuration for the following features:
Withdraw Static Routes if Service Connection or Remote Network IPSec tunnel is down: This ensures that traffic is not routed to a dead-end if a tunnel fails. (Note: Tunnel monitoring must be enabled).
Allow asymmetric routing and load sharing across Service Connections: This allows for better redundancy and load balancing across multiple service connections.
Detailed configuration steps for these features can be found in our documentation here:
https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-service-connections/configure-a-service-connection
We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 23:53 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.
The Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.
Recommended Mitigation Steps for SCs and RNs:
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
New Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.
Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.
Recommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:
Deploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.
We understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.
Thank you for your patience and cooperation.
Prisma Access SRE Team
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 22:03 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are providing an update regarding the ongoing cloud networking issue affecting Prisma Access services in the UAE region as mentioned in the below status page.
The Prisma Access team continues to work in close collaboration with the cloud provider to restore full service. To help unblock your business operations while restoration efforts are underway, we highly recommend taking the following proactive measures.
Recommended Mitigation Steps for SCs and RNs:
Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest Service Connection (SC) and Remote Network (RN) nodes proximal to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). You are encouraged to establish tunnels with your existing SC and RN onboarding as well. There may be a slight increase in latency when connecting through the other regions.
New Deployments: If your organization does not have alternative SC or RN nodes currently deployed outside of the UAE, we strongly encourage the creation of new deployments in neighboring regions to ensure path redundancy. Please ensure to add/update the necessary routing policies for seamless user experience.
Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new IP addresses. Ensure these new IPs are added to your internal allow lists and security policies, as necessary, to maintain seamless operations.
Recommended Mitigation Steps for Gateways, Explicit Proxy (aka SWG) Nodes:
Deploy Gateways and Explicit Proxy nodes across other regions closer to the UAE (For example, Bahrain, Qatar, Saudi Arabia, Israel. Or any other regions that you may have in Europe and Asia). The customers are also expected to allow list the IPs that will be allocated as part of these new regional onboarding.
We understand the impact this has on your connectivity and are prioritizing the resolution with our cloud partner. Further updates will be posted to our Status Page as they become available.
Thank you for your patience and cooperation.
Prisma Access SRE Team
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 22:03 UTC
Update - Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 20:33 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available.
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 20:33 UTC
Identified - We are currently investigating an issue affecting Prisma Access Mobile Users
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of the UAE.
Dataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures beginning March 1, 2026 at 1:17 PM UTC.
We are continuing to work with the cloud provider to address the issue
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 14:04 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Dubai
Customer Impact: We are currently investigating a cloud networking issue that is affecting both control plane and dataplane services within the United Arab Emirates (UAE) region.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of the UAE.
Dataplane Impact: We are observing connectivity issues leading to IPSec tunnel and networking failures beginning March 1, 2026 at 1:17 PM UTC.
We are continuing to work with the cloud provider to address the issue
Workaround: We recommend the affected users reconnecting to the nearest locations where they have Prisma Access onboarding in
We will provide updates as we learn more.
Mar 01, 2026 - 14:04 UTC
Identified - We are currently investigating an issue affecting Strata Logging Service
Status: Investigating
Severity: Degraded
Affected Locations: Doha
Customer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing.
We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status
Workaround: No workaround available
We will provide updates as we learn more.
Mar 02, 2026 - 07:47 UTC
Status: Investigating
Severity: Degraded
Affected Locations: Doha
Customer Impact: SLS customers in the UAE region may be experiencing degraded performance when accessing SLS logs, PANOS FWs will intermittently disconnect, and there will be a delay in log processing.
We are continuing to work closely with our cloud provider to restore the affected services and resolve the networking issues in the UAE region. We will provide further updates as more information becomes available. For details on the cloud provider, refer to https://health.aws.amazon.com/health/status
Workaround: No workaround available
We will provide updates as we learn more.
Mar 02, 2026 - 07:47 UTC
Prisma Access
Under Maintenance
Configuration
Under Maintenance
Mobile Users
Under Maintenance
Remote Networks
Under Maintenance
Service connections
Under Maintenance
Explicit Proxy
Under Maintenance
ZTNA Connector
Under Maintenance
Prisma Access Fedramp Mod
Under Maintenance
Configuration
Under Maintenance
Mobile Users
Operational
Remote Networks
Operational
Service connections
Operational
Explicit Proxy
Operational
ZTNA Connector
Operational
Prisma Access Fedramp High
Operational
Configuration
Operational
Mobile Users
Operational
Remote Networks
Operational
Service connections
Operational
Explicit Proxy
Operational
ZTNA Connector
Operational
Prisma Access China
Under Maintenance
Configuration
Under Maintenance
Mobile Users
Operational
Remote Networks
Operational
Service connections
Operational
Explicit Proxy
Operational
ZTNA Connector
Operational
Prisma SDWAN
Operational
Configuration
Operational
Alarms & Alerts
Operational
CloudBlades
Operational
Device Status
Operational
Metrics & Stats
Operational
Topology
Operational
UI & Portal Access
Operational
Customer Network
Operational
Prisma SDWAN Fedramp Mod
Operational
Configuration
Operational
Alarms & Alerts
Operational
CloudBlades
Operational
Device Status
Operational
Metrics & Stats
Operational
Topology
Operational
UI & Portal Access
Operational
Customer Network
Operational
Prisma SDWAN Fedramp High
Operational
Customer Network
Operational
UI & Portal Access
Operational
Topology
Operational
Metrics & Stats
Operational
Device Status
Operational
CloudBlades
Operational
Configuration
Operational
Alarms & Alerts
Operational
Prisma Access Agent Manager
Operational
Prisma Browser
Operational
Admin Console
Operational
Browser Access
Operational
Private Apps
Operational
Browser Updates
Operational
Browser Productivity Features
Operational
Prisma Browser for Business
Operational
Admin Console
Operational
Browser Access
Operational
Browser Updates
Operational
Browser Productivity Features
Operational
Visibility and Reporting
Operational
Cloud Identity Engine
Operational
Strata Cloud Manager
Under Maintenance
Application Experience (ADEM)
Operational
Visibility & Reporting
Operational
Visibility & Insights
Operational
AIOPS
Operational
Strata Copilot
Operational
Cloud Manager
Operational
Cloud Discovery
Operational
IOCSearch
Under Maintenance
Cloud IP-Tag Collection
Operational
Cloud Deployment
Operational
Next-Gen Trust Security (NGTS)
Operational
HUB
Operational
Strata Logging Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance : Prisma Access Mar 22, 2026 14:00-17:00 UTC
Status: Scheduled
Scheduled Window: March 22, 2026, 07:00 - 10:00 (America/Los_Angeles)
Locations: Ashburn, The Dalles
Impact:
Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits, new onboarding and autoscale may be impacted
We will provide updates when maintenance begins.
Posted on Mar 18, 2026 - 06:03 UTC
Scheduled Maintenance (SP-553) : Cloud Identity Engine Mar 22, 2026 17:00-19:00 UTC
Update -
Mar 19, 2026 - 23:14 UTC
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: March 22, 2026, 17:00 - 19:00 (UTC)
Locations: Taipei
Impact:
We have scheduled maintenance for Cloud Identity Engine in Taiwan.
March 22th, 2026 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Mar 19, 2026 - 23:14 UTC
Scheduled -
Scheduled maintenance for Cloud Identity Engine
Status: Scheduled
Scheduled Window: March 20, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.
March 20th, 2026 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Mar 09, 2026 - 17:44 UTC
Status: Scheduled
Scheduled Window: March 20, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Taipei
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Taiwan.
March 20th, 2026 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Mar 09, 2026 - 17:44 UTC
Scheduled Maintenance (SP-555) : Cloud Identity Engine Mar 23, 2026 21:00-23:00 UTC
Update -
Mar 19, 2026 - 23:14 UTC
Update: Maintenance details updated.
Status: Scheduled
Scheduled Window: March 23, 2026, 21:00 - 23:00 (UTC)
Locations: Doha, Eemshaven, Frankfurt, London, Madrid, Milan, Paris, Riyadh, Tel Aviv, Warsaw, Zurich
Impact:
We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.
March 23, 2026 21:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
You can track service status, maintenance-related updates, and sign up for notifications at:
https://sase.status.paloaltonetworks.com/
If you have any questions, please open a case at: https://support.paloaltonetworks.com/
Mar 19, 2026 - 23:14 UTC
Scheduled -
Scheduled maintenance for Cloud Identity Engine
Status: Scheduled
Scheduled Window: March 20, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Bern, Doha, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.
March 20, 2026 21:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Mar 09, 2026 - 17:44 UTC
Status: Scheduled
Scheduled Window: March 20, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Bern, Doha, Johannesburg, Madrid, Paris, Riyadh, Rome, Tel Aviv, Warsaw
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in Switzerland, Italy, Spain. France, Poland, Qatar ,Israel, Saudi Arabia and South Africa.
March 20, 2026 21:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Mar 09, 2026 - 17:44 UTC
Scheduled Maintenance : Strata Cloud Manager Mar 23, 2026 22:00-23:00 UTC
Status: Scheduled
Scheduled Window: March 23, 2026, 22:00 - 23:00 (UTC)
Locations: Council Bluffs
Impact:
We have a scheduled maintenance for the Cloud Manager Infrastructure on the Fedramp High environment.
Customer Impact: Fedramp High Cloud Managed Customers will be unable to make configuration changes or commits during this brief window.
We will provide updates when maintenance begins.
Posted on Mar 19, 2026 - 17:00 UTC
Scheduled Maintenance : Strata Cloud Manager Mar 25, 2026 04:00-06:00 UTC
Status: Scheduled
Scheduled Window: March 24, 2026, 21:00 - 23:00 (America/Los_Angeles)
Locations: Montreal
Impact:
IOCSearch in Japan will be undergoing maintenance, service briefly unavailable
We will provide updates when maintenance begins.
Posted on Mar 20, 2026 - 00:38 UTC
Scheduled Maintenance (SP-550) : Prisma SDWAN Mar 27, 2026 02:00-06:00 UTC
Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access
Status: Scheduled
Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:53 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 02:00 - 06:00 (UTC)
Affected Locations: Dublin
Customer Impact: The Prisma SD-WAN EMEA1 (Sugarloaf) (CloudGenix) upgrade is scheduled for Friday, March 27th, 2026, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:53 UTC
Scheduled Maintenance (SP-524) : Prisma Access Mar 27, 2026 16:30-20:30 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China and Commercial environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Feb 23, 2026 - 22:08 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Beijing, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Ningxia, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China and Commercial environments.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Feb 23, 2026 - 22:08 UTC
Scheduled Maintenance (SP-526) : Prisma Access China Mar 27, 2026 16:30-20:30 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China environment.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Feb 23, 2026 - 22:08 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 20:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Scheduled maintenance activity for Remote Browser Isolation Management Plane on Friday March 27th 2026 for Prisma Access China environment.
Remote Browser Isolation team will be performing a scheduled maintenance on the infrastructure. Customers using RBI service might witness intermittent performance degradation during this maintenance window.
When: Friday 27th March 2026, from 4.30 PM UTC to 8.30 PM UTC.
We will provide updates when maintenance begins.
Posted on Feb 23, 2026 - 22:08 UTC
Scheduled Maintenance (SP-554) : Cloud Identity Engine Mar 27, 2026 17:00-19:00 UTC
Scheduled maintenance for Cloud Identity Engine
Status: Scheduled
Scheduled Window: March 27, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Jakarta, Osaka, Seoul, Singapore, Sydney, Tokyo
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia , Singapore,Japan & Australia
March 27th, 2026 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Posted on Mar 09, 2026 - 17:44 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 17:00 - 19:00 (UTC)
Affected Locations: Jakarta, Osaka, Seoul, Singapore, Sydney, Tokyo
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in South Korea, Indonesia , Singapore,Japan & Australia
March 27th, 2026 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Posted on Mar 09, 2026 - 17:44 UTC
Scheduled Maintenance (SP-556) : Cloud Identity Engine Mar 27, 2026 21:00-23:00 UTC
Scheduled maintenance for Cloud Identity Engine
Status: Scheduled
Scheduled Window: March 27, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.
March 27th, 2026 21:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Posted on Mar 09, 2026 - 17:43 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 21:00 - 23:00 (UTC)
Affected Locations: Council Bluffs, Eemshaven, Frankfurt, London, Montreal, Mumbai
Customer Impact: We have scheduled maintenance for Cloud Identity Engine in India, Netherlands/Europe , US FedRAMP- IL2 , Germany , Assured Workload Germany, US, United Kingdom, Canada, US FedRamp- IL4.
March 27th, 2026 21:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
We will provide updates when maintenance begins.
Posted on Mar 09, 2026 - 17:43 UTC
Scheduled Maintenance (SP-443) : Prisma Access Fedramp High Mar 27, 2026 22:00 - Mar 28, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Scheduled Maintenance (SP-329) : Prisma Access Fedramp Mod Mar 27, 2026 22:00 - Mar 28, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:07 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:07 UTC
Scheduled Maintenance (SP-551) : Prisma SDWAN Mar 30, 2026 06:00-11:00 UTC
Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access
Status: Scheduled
Scheduled Window: March 30, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, March 30th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:16 UTC
Status: Scheduled
Scheduled Window: March 30, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, March 30th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:16 UTC
Scheduled Maintenance (SP-558) : Prisma SDWAN Fedramp Mod Mar 31, 2026 05:30-11:30 UTC
Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access
Status: Scheduled
Scheduled Window: March 31, 2026, 05:30 - 11:30 (UTC)
Affected Locations: San Francisco
Customer Impact: The Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) upgrade is scheduled for Friday, March 31st, 2026, from 5:30 to 11:30 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 10, 2026 - 16:26 UTC
Status: Scheduled
Scheduled Window: March 31, 2026, 05:30 - 11:30 (UTC)
Affected Locations: San Francisco
Customer Impact: The Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) upgrade is scheduled for Friday, March 31st, 2026, from 5:30 to 11:30 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 10, 2026 - 16:26 UTC
Scheduled Maintenance (SP-461) : Prisma Access China Apr 3, 2026 16:30 - Apr 4, 2026 00:30 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.
Status: Scheduled
Scheduled Window: April 03, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC
Status: Scheduled
Scheduled Window: April 03, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Scheduled Maintenance (SP-371) : Prisma Access Apr 3, 2026 23:00 - Apr 4, 2026 07:00 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.
Status: Scheduled
Scheduled Window: April 03, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC
Status: Scheduled
Scheduled Window: April 03, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: March 27, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 14:13 UTC
Status: Scheduled
Scheduled Window: March 27, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 14:13 UTC
Scheduled Maintenance (SP-444) : Prisma Access Fedramp High Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Scheduled Maintenance (SP-330) : Prisma Access Fedramp Mod Apr 10, 2026 22:00 - Apr 11, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC
Scheduled Maintenance (SP-552) : Prisma SDWAN Apr 11, 2026 06:00-10:00 UTC
Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access
Status: Scheduled
Scheduled Window: April 11, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Oregon
Customer Impact: The Prisma SD-WAN AMER1 (Hood) (CloudGenix) upgrade is scheduled for Saturday, April 11th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:15 UTC
Status: Scheduled
Scheduled Window: April 11, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Oregon
Customer Impact: The Prisma SD-WAN AMER1 (Hood) (CloudGenix) upgrade is scheduled for Saturday, April 11th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Posted on Mar 12, 2026 - 17:15 UTC
Scheduled Maintenance (SP-462) : Prisma Access China Apr 17, 2026 16:30 - Apr 18, 2026 00:30 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.
Status: Scheduled
Scheduled Window: April 17, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC
Status: Scheduled
Scheduled Window: April 17, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:35 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 10, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Scheduled Maintenance (SP-372) : Prisma Access Apr 17, 2026 23:00 - Apr 18, 2026 07:00 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.
Status: Scheduled
Scheduled Window: April 17, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC
Status: Scheduled
Scheduled Window: April 17, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:54 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 10, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC
Status: Scheduled
Scheduled Window: April 10, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC
Scheduled Maintenance (SP-445) : Prisma Access Fedramp High Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:59 UTC
Scheduled Maintenance (SP-331) : Prisma Access Fedramp Mod Apr 24, 2026 22:00 - Apr 25, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:13 UTC
Scheduled Maintenance (SP-463) : Prisma Access China May 1, 2026 16:30 - May 2, 2026 00:30 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.
Status: Scheduled
Scheduled Window: May 01, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC
Status: Scheduled
Scheduled Window: May 01, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 24, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Scheduled Maintenance (SP-373) : Prisma Access May 1, 2026 23:00 - May 2, 2026 07:00 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.
Status: Scheduled
Scheduled Window: May 01, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:53 UTC
Status: Scheduled
Scheduled Window: May 01, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:53 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: April 24, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC
Status: Scheduled
Scheduled Window: April 24, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:39 UTC
Scheduled Maintenance (SP-464) : Prisma Access China May 15, 2026 16:30 - May 16, 2026 00:30 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 15, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:22 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:22 UTC
Scheduled Maintenance (SP-446) : Prisma Access Fedramp High May 15, 2026 22:00 - May 16, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC
Scheduled Maintenance (SP-332) : Prisma Access Fedramp Mod May 15, 2026 22:00 - May 16, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:07 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:12 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:12 UTC
Scheduled Maintenance (SP-374) : Prisma Access May 15, 2026 23:00 - May 16, 2026 07:00 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 15, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC
Status: Scheduled
Scheduled Window: May 15, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC
Scheduled Maintenance (SP-447) : Prisma Access Fedramp High May 29, 2026 22:00 - May 30, 2026 04:00 UTC
Update -
Update: Changes to Customer Impact.
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:05 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Jan 15, 2026 - 21:58 UTC
Scheduled Maintenance (SP-333) : Prisma Access Fedramp Mod May 29, 2026 22:00 - May 30, 2026 04:00 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC
Status: Scheduled
Scheduled Window: May 29, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC
Scheduled Maintenance (SP-465) : Prisma Access China Jun 5, 2026 16:30 - Jun 6, 2026 00:30 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End.
Status: Scheduled
Scheduled Window: June 05, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC
Status: Scheduled
Scheduled Window: June 05, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 20, 2026 - 23:45 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 29, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Status: Scheduled
Scheduled Window: May 29, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 15, 2026 - 22:22 UTC
Scheduled Maintenance (SP-375) : Prisma Access Jun 5, 2026 23:00 - Jun 6, 2026 07:00 UTC
Update -
Update: Changes to Maintenance Scheduled Start, Maintenance Scheduled End, Customer Impact.
Status: Scheduled
Scheduled Window: June 05, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Status: Scheduled
Scheduled Window: June 05, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Jan 21, 2026 - 00:06 UTC
Scheduled -
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: May 29, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:38 UTC
Status: Scheduled
Scheduled Window: May 29, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Jan 15, 2026 - 05:38 UTC
Scheduled Maintenance (SP-466) : Prisma Access China Jun 12, 2026 16:30 - Jun 13, 2026 00:30 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: June 12, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:28 UTC
Status: Scheduled
Scheduled Window: June 12, 2026, 16:30 - 00:30 (UTC)
Affected Locations: Beijing, Ningxia
Customer Impact: Prisma Access team will be performing a scheduled infrastructure maintenance. There will not be any impact to customers network infrastructure. The commits may be impacted
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:28 UTC
Scheduled Maintenance (SP-448) : Prisma Access Fedramp High Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:13 UTC
Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp High
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 22:13 UTC
Scheduled Maintenance (SP-334) : Prisma Access Fedramp Mod Jun 12, 2026 22:00 - Jun 13, 2026 04:00 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC
Status: Scheduled
Scheduled Window: June 12, 2026, 18:00 - 00:00 (America/New_York)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance for Fedramp Moderate
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:12 UTC
Scheduled Maintenance (SP-376) : Prisma Access Jun 12, 2026 23:00 - Jun 13, 2026 07:00 UTC
Scheduled maintenance for Configuration
Status: Scheduled
Scheduled Window: June 12, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC
Status: Scheduled
Scheduled Window: June 12, 2026, 16:00 - 00:00 (America/Los_Angeles)
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Prisma Access Scheduled Infrastructure Maintenance
We will provide updates when maintenance begins.
Posted on Jan 15, 2026 - 05:38 UTC