Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.


If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

Apr 25, 2024 - 01:48 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Prisma Access (MU/RN/SC/SWG) - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC/SWG) - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Operational
90 days ago
100.0 % uptime
Today
Philippines ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
South Korea ? Operational
90 days ago
100.0 % uptime
Today
Sri Lanka ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Thailand ? Operational
90 days ago
100.0 % uptime
Today
Vietnam ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC/SWG) - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Andorra ? Operational
90 days ago
100.0 % uptime
Today
Austria ? Operational
90 days ago
100.0 % uptime
Today
Bahrain ? Operational
90 days ago
100.0 % uptime
Today
Belarus ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Bulgaria ? Operational
90 days ago
100.0 % uptime
Today
Croatia ? Operational
90 days ago
100.0 % uptime
Today
Czech Republic ? Operational
90 days ago
100.0 % uptime
Today
Denmark ? Operational
90 days ago
100.0 % uptime
Today
Egypt ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
France North ? Operational
90 days ago
100.0 % uptime
Today
France South ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Germany North ? Operational
90 days ago
100.0 % uptime
Today
Germany South ? Operational
90 days ago
100.0 % uptime
Today
Ghana ? Operational
90 days ago
100.0 % uptime
Today
Greece ? Operational
90 days ago
100.0 % uptime
Today
Hungary ? Operational
90 days ago
100.0 % uptime
Today
Ireland ? Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
Italy ? Operational
90 days ago
100.0 % uptime
Today
Jordan ? Operational
90 days ago
100.0 % uptime
Today
Kazakhstan ? Operational
90 days ago
100.0 % uptime
Today
Kenya ? Operational
90 days ago
100.0 % uptime
Today
Kuwait ? Operational
90 days ago
100.0 % uptime
Today
Latvia ? Operational
90 days ago
100.0 % uptime
Today
Liechtenstein ? Operational
90 days ago
100.0 % uptime
Today
Lithuania ? Operational
90 days ago
100.0 % uptime
Today
Luxembourg ? Operational
90 days ago
100.0 % uptime
Today
Moldova ? Operational
90 days ago
100.0 % uptime
Today
Monaco ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands South ? Operational
90 days ago
100.0 % uptime
Today
Nigeria ? Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Operational
90 days ago
100.0 % uptime
Today
Norway ? Operational
90 days ago
100.0 % uptime
Today
Poland ? Operational
90 days ago
100.0 % uptime
Today
Portugal ? Operational
90 days ago
100.0 % uptime
Today
Qatar ? Operational
90 days ago
100.0 % uptime
Today
Romania ? Operational
90 days ago
100.0 % uptime
Today
Russia Central ? Operational
90 days ago
100.0 % uptime
Today
Russia Northwest ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Operational
90 days ago
100.0 % uptime
Today
Senegal ? Operational
90 days ago
100.0 % uptime
Today
Slovakia ? Operational
90 days ago
100.0 % uptime
Today
Slovenia ? Operational
90 days ago
100.0 % uptime
Today
South Africa Central ? Operational
90 days ago
100.0 % uptime
Today
South Africa West ? Operational
90 days ago
100.0 % uptime
Today
Spain Central ? Operational
90 days ago
100.0 % uptime
Today
Spain East ? Operational
90 days ago
100.0 % uptime
Today
Sweden ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
Turkey ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Uganda ? Operational
90 days ago
100.0 % uptime
Today
Ukraine ? Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Operational
90 days ago
100.0 % uptime
Today
Uzbekistan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - AMER ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US Gov East ? Operational
90 days ago
100.0 % uptime
Today
US Gov West ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
99.92 % uptime
Today
Prisma Access ADEM ? Operational
90 days ago
99.92 % uptime
Today
Prisma Access Cloud Management Operational
90 days ago
97.23 % uptime
Today
United States - AMER Operational
90 days ago
97.21 % uptime
Today
Australia - APAC Operational
90 days ago
97.23 % uptime
Today
Singapore - APAC Operational
90 days ago
97.23 % uptime
Today
Germany - EMEA Operational
90 days ago
97.23 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
97.23 % uptime
Today
Prisma SD-WAN - Customer Network Operational
Data Plane Operational
Policy Enforcements Operational
Prisma SD-WAN - Elcapitan Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Hood Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Sugarloaf Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Faber Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Townsend Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Bowfell Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.townsend.cloudgenix.com, https://portal.townsend.cloudgenix.com, https://sdwanappsapi.townsend.cloudgenix.com and https://api.townsend.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, May 10th, 2024 from 10 PM - 2 AM AEST

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEST
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Apr 15, 2024 - 23:55 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.elcapitan.cloudgenix.com, https://portal.elcapitan.cloudgenix.com, https://sdwanappsapi.elcapitan.cloudgenix.com and https://api.elcapitan.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 11th, 2024 from 10 PM - 2 AM PDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on May 12, 2024 - 05:00 UTC
Prisma SDWAN Scheduled Update - Sugarloaf Region May 17, 2024 21:00 - May 18, 2024 01:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.sugarloaf.cloudgenix.com, https://portal.sugarloaf.cloudgenix.com, https://sdwanappsapi.sugarloaf.cloudgenix.com and https://api.sugarloaf.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, May 17th, 2024 from 10 PM - 2 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Apr 16, 2024 - 00:03 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.faber.cloudgenix.com, https://portal.faber.cloudgenix.com, https://sdwanappsapi.faber.cloudgenix.com and https://api.faber.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 18th, 2024 from 10 PM - 2 AM SGT

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Apr 16, 2024 - 00:07 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.hood.cloudgenix.com, https://portal.hood.cloudgenix.com, https://sdwanappsapi.hood.cloudgenix.com and https://api.hood.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, May 18th, 2024 from 10 PM - 2 AM PDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Apr 16, 2024 - 00:08 UTC
Past Incidents
Apr 27, 2024
Completed - The scheduled maintenance has been completed.
Apr 27, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:00 UTC
Scheduled - We have a service maintenance for the Prisma Access Management Infrastructure in all regions scheduled for April 26th, 2024 from 23:00 UTC to April 27th, 2024 23:00 UTC. There will be no impact to customer network traffic, however, you will not be able to commit changes during this time.
Apr 18, 17:12 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 00:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Nov 14, 21:35 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 19, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 18:32 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal (https://login.bowfell.cloudgenix.com, https://portal.bowfell.cloudgenix.com, https://sdwanappsapi.bowfell.cloudgenix.com and https://api.bowfell.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, April 26th, 2024 from 10 PM - 2 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Apr 26, 18:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 00:00 UTC
Scheduled - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Apr 10, 23:08 UTC
Apr 26, 2024

Unresolved incident: Recommendations for Addressing Site Access Challenges with Decryption on Google Chrome Browser 124 and Higher.

Apr 25, 2024
Apr 24, 2024

No incidents reported.

Apr 23, 2024
Completed - The scheduled maintenance has been completed.
Apr 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - This is an update notice related to the Palo Alto Networks Security Advisory that was sent on April 11, 2024, regarding the OS Command Injection Vulnerability in GlobalProtect (CVE-2024-3400).


As a precautionary step and to further strengthen our infrastructure against such attacks, Prisma Access has applied latest threat signatures to the security processing nodes. Palo Alto Networks will be proactively applying a fix to your Prisma Access GlobalProtect portals and gateways. This is an emergency unscheduled upgrade and will not follow the normal dataplane upgrade process. The upgrade will be performed for all deployments using the following schedule per theater:

JAPAC – Everyday from April 18 to Apr 22, 2024 between 12:30 and 20:30 UTC
EMEA – Everyday from April 18 to Apr 22, 2024 between 18:00 and 02:00 UTC
Americas – Everyday from April 18 to Apr 22, 2024 between 01:00 and 09:00 UTC

Our goal is to minimize impact to network traffic, but there will be a brief interruption during the upgrade window.

Please ensure that the latest set of public IP addresses used by Prisma Access are allow listed across SaaS vendors and other required service providers. You will not have any additional IP addresses assigned to you as a result of this upgrade.

Apr 17, 21:32 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:00 UTC
Scheduled - We will be performing maintenance on the Visibility, Reporting, and Analytics pages within the Strata Cloud Manager, across all regions, starting from April 19th, 2024, at 23:00 UTC, until April 20th, 2024, at 23:00 UTC. This maintenance activity will not affect customer network traffic or configuration commits. Please don’t hesitate to contact our support team if you have any questions regarding this maintenance
Apr 19, 21:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 03:00 UTC
Scheduled - This is an update notice related to the Palo Alto Networks Security Advisory that was sent on April 11, 2024, regarding the OS Command Injection Vulnerability in GlobalProtect (CVE-2024-3400).

As a precautionary step and to further strengthen our infrastructure against such attacks, Prisma Access has applied latest threat signatures to the security processing nodes. Palo Alto Networks will be proactively applying a fix to your Prisma Access GlobalProtect portals and gateways. This is an emergency unscheduled upgrade and will not follow the normal dataplane upgrade process. The upgrade will be performed for all deployments using the following schedule per theater:

JAPAC – April 19, 2024 between 12:30 and 20:30 UTC
EMEA – April 19, 2024 between 18:00 and 02:00 UTC
Americas – April 19, 2024 between 03:00 and 11:00 UTC

Our goal is to minimize impact to network traffic, but there will be a brief interruption during the upgrade window.

Please ensure that the latest set of public IP addresses used by Prisma Access are allow listed across SaaS vendors and other required service providers. You will not have any additional IP addresses assigned to you as a result of this upgrade.

Apr 17, 21:51 UTC
Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 21:15 UTC
Monitoring - After the emergency dataplane upgrade, we have been able to verify that the autoscaling of instances is successful. The issue is now resolved and the service is now back to normal operations and we really appreciate your patience. We will continue to monitor the status very closely for the next 24 hours. Please reach out to your customer success representatives or reach out to the customer support team if you continue to experience any issues.
Apr 10, 00:53 UTC
Update - The SRE team has identified the issue and deployed a fix. As of April 9 07:00 AM UTC, new SC or RN deployments were no longer blocked. The next step involves rolling out the fix to the gateway instances affected by this issue.

Specifically, an emergency dataplane upgrade will be performed for one of the instances in the affected regions of Italy, Jordan, Kenya and/or Monaco on April 9th at 21:00 UTC.
You will be notified about when the upgrade begins and when the upgrade ends.
These dataplane upgrades ensures that new gateway deployments or autoscales in the above regions are thereafter successful.

Apr 9, 20:56 UTC
Identified - We have identified a potential resolution and working towards rolling this out. We appreciate your patience as we continue to work towards resolving this issue. The next update will be provided by April 9, 22:00 UTC.
Apr 9, 19:04 UTC
Update - We are continuing to work with the cloud provider to address this issue. We apologize for the inconvenience as we continue to address this issue. The next update will be provided by April 9, 18:00 UTC
Apr 9, 14:22 UTC
Update - We are continuing to work with the cloud provider to address this issue. We apologize for the inconvenience as we continue to address this issue. The next update will be provided by April 9, 14:00 UTC
Apr 9, 07:47 UTC
Update - We are continuing to work with the cloud provider to address this issue. We apologize for the inconvenience as we continue to address this issue. The next update will be provided by April 9, 08:00 AM UTC
Apr 9, 03:44 UTC
Update - We are continuing to work with the cloud provider to address this issue. We apologize for the inconvenience as we continue to address this issue. The next update will be provided by April 9, 04:00 AM UTC
Apr 9, 00:31 UTC
Investigating - We are experiencing a service degradation within the cloud provider that can potentially affect new instance onboardings and autoscaling. We are working very closely with the cloud provider to address this issue.
Will post next update at 00:00 UTC

Apr 8, 21:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 UTC
Scheduled - This is an update notice related to the Palo Alto Networks Security Advisory that was sent on April 11, 2024, regarding the OS Command Injection Vulnerability in GlobalProtect (CVE-2024-3400).

As a precautionary step and to further strengthen our infrastructure against such attacks, Prisma Access has applied latest threat signatures to the security processing nodes. Palo Alto Networks will be proactively applying a fix to your Prisma Access GlobalProtect portals and gateways. This is an emergency unscheduled upgrade and will not follow the normal dataplane upgrade process. The upgrade will be performed for all deployments using the following schedule per theater:

China – April 19, 2024 between 13:00 and 21:00 UTC

Our goal is to minimize impact to network traffic, but there will be a brief interruption during the upgrade window.

Please ensure that the latest set of public IP addresses used by Prisma Access are allow listed across SaaS vendors and other required service providers. You will not have any additional IP addresses assigned to you as a result of this upgrade.

Apr 17, 22:14 UTC
Apr 18, 2024
Resolved - We have resolved this incident.
Apr 18, 04:43 UTC
Identified - Customer may have trouble pushing configuration to firewalls. We have identified the issue and are working on implementing a remediation
Apr 18, 00:56 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Resolved - Maintenance activity is now completed.
Apr 13, 06:53 UTC
Investigating - Status Update: Maintenance in Progress
We are currently implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, April 13th, from 4:00 AM UTC to 8:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance

Apr 13, 04:52 UTC