Update -
We will be undergoing scheduled maintenance during this time.
Oct 11, 2024 - 06:13 UTC
Scheduled -
Update: Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customer's network infrastructure. Commit may be impacted during this time.
Oct 07, 2024 - 16:55 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:14 UTC
Scheduled -
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason:
This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
Rollout:
The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th 07:00 UTC.
Impact:
This upgrade affects all the running instances, including Mobile User Gateways and Portals
Actions:
Retrieve all active gateway and portal IP addresses before the upgrade.
Verify that you have added those addresses to your allow lists
No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely,
Palo Alto Networks
Oct 18, 2024 - 13:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2024 - 19:16 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 05:07 UTC
Scheduled -
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason:
This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
Rollout:
The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th, 2024 07:00 UTC.
Impact:
This upgrade affects all the running instances, including Mobile User Gateways and Portals
Actions:
Retrieve all active gateway and portal IP addresses before the upgrade.
Verify that you have added those addresses to your allow lists
No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely,
Palo Alto Networks
Oct 18, 2024 - 13:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:43 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:23 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:46 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 03, 2024 - 12:38 UTC
Scheduled -
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.elcapitan.cloudgenix.com, https://portal.elcapitan.cloudgenix.com, https://sdwanappsapi.elcapitan.cloudgenix.com and https://api.elcapitan.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, November 1st, 2024 from 10:00 PM - 02:00 AM PDT.
During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.
This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.
Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:
Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.
You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/
If you have any questions, please open a case at https://support.paloaltonetworks.com
Thanks,
Prisma SD-WAN Team
Oct 03, 2024 - 12:36 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:24 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:47 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:25 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:48 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:49 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:26 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:27 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:28 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:30 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:32 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:33 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:34 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:35 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on
Jun 04, 2024 - 21:35 UTC