Monitoring - Dear valued Palo Alto Networks customer,

Panorama managed and NGFW User-ID and Terminal Server (TS) Agent Self-Signed Certificates will expire on November 18th, 2024. It's essential to address this before the expiration, otherwise communications between the agents and NGFWs will fail, leading to the blocking of end-user traffic to approved applications
To help determine your next steps please leverage the below options:

1. Review the advisory for further context and understanding of the certificate expiration & actions needed.


Prisma Access Customers:
We’ve updated internal Prisma Access certificates and now you are required to update yours and enroll in our certificate management process to ensure your NGFWs, Panorama, and Cloud Delivered Security Services function properly. Your certificate may be expiring soon, please read through this entire document to plan for a smooth update.

Please reach out to our Support team if you need any assistance implementing the steps outlined in the Advisory. For affected customers with devices out of support, see customer support portal (CSP) > Updates > Urgent Updates for Unsupported Devices.

Regards,
Palo Alto Networks

Nov 14, 2024 - 01:46 UTC
Monitoring - The service degradation issue has now been resolved. Our team is closely monitoring the situation to ensure continued stability. We appreciate your patience and understanding.
Nov 08, 2024 - 15:49 UTC
Update - We are continuing to investigate this issue.
Nov 08, 2024 - 15:11 UTC
Investigating - Palo Alto Networks is committed to delivering high-quality service. We are currently addressing a degradation affecting Prisma Access, which impacts new onboardings, autoscale, and data plane upgrades. Customers may experience reduced functionality in these areas. Our team is actively working to resolve the issue and will provide updates as soon as we have more information.
Nov 08, 2024 - 15:09 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

May 28, 2024 - 04:41 UTC
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.


If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Strata Cloud Manager North America (Canada) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Control Plane China Operational
90 days ago
100.0 % uptime
Today
Prisma Access Agent Manager Operational
Prisma RBI Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Browser Control Plane - US Region Operational
Cloud Collectors Operational
Browser Update Service Operational
Authentication Service Operational
Admin Console ? Operational
Prisma Access Browser Control Plane - EU Region Operational
Cloud Collectors Operational
Browser Update Service Operational
Authentication Service Operational
Admin Console ? Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Operational
90 days ago
100.0 % uptime
Today
Philippines ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
South Korea ? Operational
90 days ago
100.0 % uptime
Today
Sri Lanka ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Thailand ? Operational
90 days ago
100.0 % uptime
Today
Vietnam ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Andorra ? Operational
90 days ago
100.0 % uptime
Today
Austria ? Operational
90 days ago
100.0 % uptime
Today
Bahrain ? Operational
90 days ago
100.0 % uptime
Today
Belarus ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Bulgaria ? Operational
90 days ago
100.0 % uptime
Today
Croatia ? Operational
90 days ago
100.0 % uptime
Today
Czech Republic ? Operational
90 days ago
100.0 % uptime
Today
Denmark ? Operational
90 days ago
100.0 % uptime
Today
Egypt ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
France North ? Operational
90 days ago
100.0 % uptime
Today
France South ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Germany North ? Operational
90 days ago
100.0 % uptime
Today
Germany South ? Operational
90 days ago
100.0 % uptime
Today
Ghana ? Operational
90 days ago
100.0 % uptime
Today
Greece ? Operational
90 days ago
100.0 % uptime
Today
Hungary ? Operational
90 days ago
100.0 % uptime
Today
Ireland ? Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
Italy ? Operational
90 days ago
100.0 % uptime
Today
Jordan ? Operational
90 days ago
100.0 % uptime
Today
Kazakhstan ? Operational
90 days ago
100.0 % uptime
Today
Kenya ? Operational
90 days ago
100.0 % uptime
Today
Kuwait ? Operational
90 days ago
100.0 % uptime
Today
Latvia ? Operational
90 days ago
100.0 % uptime
Today
Liechtenstein ? Operational
90 days ago
100.0 % uptime
Today
Lithuania ? Operational
90 days ago
100.0 % uptime
Today
Luxembourg ? Operational
90 days ago
100.0 % uptime
Today
Moldova ? Operational
90 days ago
100.0 % uptime
Today
Monaco ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands South ? Operational
90 days ago
100.0 % uptime
Today
Nigeria ? Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Operational
90 days ago
100.0 % uptime
Today
Norway ? Operational
90 days ago
100.0 % uptime
Today
Poland ? Operational
90 days ago
100.0 % uptime
Today
Portugal ? Operational
90 days ago
100.0 % uptime
Today
Qatar ? Operational
90 days ago
100.0 % uptime
Today
Romania ? Operational
90 days ago
100.0 % uptime
Today
Russia Central ? Operational
90 days ago
100.0 % uptime
Today
Russia Northwest ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Operational
90 days ago
100.0 % uptime
Today
Senegal ? Operational
90 days ago
100.0 % uptime
Today
Slovakia ? Operational
90 days ago
100.0 % uptime
Today
Slovenia ? Operational
90 days ago
100.0 % uptime
Today
South Africa Central ? Operational
90 days ago
100.0 % uptime
Today
South Africa West ? Operational
90 days ago
100.0 % uptime
Today
Spain Central ? Operational
90 days ago
100.0 % uptime
Today
Spain East ? Operational
90 days ago
100.0 % uptime
Today
Sweden ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
Turkey ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Uganda ? Operational
90 days ago
100.0 % uptime
Today
Ukraine ? Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Operational
90 days ago
100.0 % uptime
Today
Uzbekistan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US Gov East ? Operational
90 days ago
100.0 % uptime
Today
US Gov West ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Nov 22, 2024 23:00 - Nov 23, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:25 UTC
Prisma Access Infra Upgrade Dec 6, 2024 23:00 - Dec 7, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:48 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure on Sunday, December 8th beginning at 18:00 UTC. We expect this maintenance to complete within 4 hours.
During this time, new instance onboarding and autoscale events will be unavailable. Also, no commits are allowed during the scheduled maintenance window

Posted on Nov 05, 2024 - 21:50 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 13, 2024 23:00 - Dec 14, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Dec 20, 2024 23:00 - Dec 21, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:49 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 27, 2024 23:00 - Dec 28, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Jan 3, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:27 UTC
Prisma Access Infra Upgrade Jan 17, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:28 UTC
Prisma Access Infra Upgrade Feb 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Feb 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Mar 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:30 UTC
Prisma Access Infra Upgrade Mar 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:31 UTC
Prisma Access Infra Upgrade Apr 4, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:32 UTC
Prisma Access Infra Upgrade Apr 18, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 2, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 16, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:34 UTC
Prisma Access Infra Upgrade Jun 6, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:35 UTC
Prisma Access Infra Upgrade Jun 20, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:35 UTC
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:47 UTC
Nov 15, 2024
Nov 14, 2024
Resolved - This incident has been resolved
Nov 14, 05:59 UTC
Investigating - Prisma SD-WAN is currently seeing issue in the Hood region where new Ion Deployment is unable to succeed.
Nov 13, 00:09 UTC
Nov 13, 2024
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Completed - The scheduled maintenance has been completed.
Nov 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 16:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for Singapore (SG) region on 11th November 1600 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 11, 05:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for UK region on 11th November 2024, 0000 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:23 UTC
Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal (https://login.hood.cloudgenix.com, https://portal.hood.cloudgenix.com, https://sdwanappsapi.hood.cloudgenix.com and https://api.hood.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, November 9th, 2024 from 10:00 PM - 02:00 AM PST.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Saturday and Sunday, 10:00 PM – 02:00 AM PST.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Oct 9, 15:44 UTC
Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 15:00 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal (https://login.faber.cloudgenix.com, https://portal.faber.cloudgenix.com, https://sdwanappsapi.faber.cloudgenix.com and https://api.faber.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, November 9th, 2024 from 11:00 PM - 03:00 AM SGT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Oct 9, 15:38 UTC
Resolved - This incident had been resolved and all services are back up and running.
Nov 9, 09:34 UTC
Investigating - Palo Alto Networks Cloud Operations is investigating element disconnection to controller issue as well as UI/API degraded performance . As progress is made toward resolution this page will be updated. Next update at 0630 UTC
Nov 9, 05:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:24 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:30 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for US & EU region on 9th November 0630 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:26 UTC
Resolved - This incident has been resolved.
Nov 9, 05:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 14:40 UTC
Investigating - Authentication from the Strata Cloud Manager UI to the backend is failing. The engineering team is actively investigating. We will post an update by 1430 UTC
This issue impacts the users in all regions.

Nov 8, 13:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 02:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 22:27 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal (https://login.sugarloaf.cloudgenix.com, https://portal.sugarloaf.cloudgenix.com, https://sdwanappsapi.sugarloaf.cloudgenix.com and https://api.sugarloaf.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, November 8th, 2024 from 11:00 PM - 03:00 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 11:00 PM – 03:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Oct 9, 15:29 UTC
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for India region on 8th November 2024, 1800 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for Japan region on 8th November 2024 1400 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:30 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for Australia region on 8th November 2024, 1230 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:22 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager for Canada region on 8th November 2024, 0500 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.

Nov 7, 10:27 UTC
Nov 7, 2024

No incidents reported.