SASE - CIE not syncing all users from On-Prem AD affecting users from connecting to GP.
Monitoring - Workaround: Customers should perform a full sync.
Jun 30, 2025 - 15:00 UTC
Investigating - The Engineering team has identified an issue, and we are working on the fix

We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.
Jun 30, 2025 - 14:22 UTC
Uptime over the past 90 days. View historical uptime.
Strata Cloud Manager North America (Canada) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager North America (United States) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (United Kingdom) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Germany) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Europe (Switzerland) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Singapore) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (India) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Japan) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager APAC (Australia) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Strata Cloud Manager Middle East (Qatar) Operational
HUB UI Operational
Authentication Service (CIE) Operational
Configuration Operational
Application Experience (ADEM) Operational
Visibility & Reporting (Base Visibility) Operational
Alerts & Incidents (AIOps & Insights) Operational
Notification (Email, Webhooks, SNOW integration) Operational
Copilot Operational
AI Runtime Security (AIRS) Operational
Admin Console Operational
Prisma Access Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Control Plane China Operational
90 days ago
100.0 % uptime
Today
Prisma Access Agent Manager Operational
Prisma RBI Control Plane Operational
90 days ago
100.0 % uptime
Today
Prisma Access Browser - US Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - EU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - SG Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - AU Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - UK Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - JP Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - CA Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - India Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Browser - Indonesia Region Operational
Admin Console Operational
Browser Access Operational
Private Apps Operational
Browser Updates Operational
Prisma Access Cloud Management Operational
90 days ago
100.0 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
100.0 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - AMER2 (Hood) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC2 (Faber) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - APAC1 (Townsend) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell) Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers) Operational
Alarms & Alerts Operational
Alarms & Alert Notifications Operational
CloudBlades Operational
Configuration Operational
Device Status Operational
Metrics & Stats Operational
Topology Operational
UI & Portal Access Operational
Prisma Access (MU/RN/SC) Data Plane - AMER ? Degraded Performance
90 days ago
100.0 % uptime
Today
Argentina ? Degraded Performance
90 days ago
100.0 % uptime
Today
Bolivia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Brazil Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Brazil East ? Degraded Performance
90 days ago
100.0 % uptime
Today
Brazil South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Canada Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Canada East ? Degraded Performance
90 days ago
100.0 % uptime
Today
Canada West ? Degraded Performance
90 days ago
100.0 % uptime
Today
Chile ? Degraded Performance
90 days ago
100.0 % uptime
Today
Colombia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Costa Rica ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ecuador ? Degraded Performance
90 days ago
100.0 % uptime
Today
Guatemala ? Degraded Performance
90 days ago
100.0 % uptime
Today
Mexico Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Mexico West ? Degraded Performance
90 days ago
100.0 % uptime
Today
Panama ? Degraded Performance
90 days ago
100.0 % uptime
Today
Paraguay ? Degraded Performance
90 days ago
100.0 % uptime
Today
Peru ? Degraded Performance
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Central West ? Degraded Performance
90 days ago
100.0 % uptime
Today
US East ? Degraded Performance
90 days ago
100.0 % uptime
Today
US North Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Northeast ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Northwest ? Degraded Performance
90 days ago
100.0 % uptime
Today
US South ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Southeast ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
US Southwest ? Degraded Performance
90 days ago
100.0 % uptime
Today
US West ? Degraded Performance
90 days ago
100.0 % uptime
Today
US West Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Uruguay ? Degraded Performance
90 days ago
100.0 % uptime
Today
Venezuela ? Degraded Performance
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - APAC ? Degraded Performance
90 days ago
100.0 % uptime
Today
Australia East ? Degraded Performance
90 days ago
100.0 % uptime
Today
Australia South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Australia Southeast ? Degraded Performance
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
Bangladesh ? Degraded Performance
90 days ago
100.0 % uptime
Today
Cambodia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Hong Kong ? Degraded Performance
90 days ago
100.0 % uptime
Today
India North ? Degraded Performance
90 days ago
100.0 % uptime
Today
India South ? Degraded Performance
90 days ago
100.0 % uptime
Today
India West ? Degraded Performance
90 days ago
100.0 % uptime
Today
Indonesia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Japan Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Japan South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Malaysia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Myanmar ? Degraded Performance
90 days ago
100.0 % uptime
Today
New Zealand ? Degraded Performance
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
Pakistan South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Pakistan West ? Degraded Performance
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Degraded Performance
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Degraded Performance
90 days ago
100.0 % uptime
Today
Philippines ? Degraded Performance
90 days ago
100.0 % uptime
Today
Singapore ? Degraded Performance
90 days ago
100.0 % uptime
Today
South Korea ? Degraded Performance
90 days ago
100.0 % uptime
Today
Sri Lanka ? Degraded Performance
90 days ago
100.0 % uptime
Today
Taiwan ? Degraded Performance
90 days ago
100.0 % uptime
Today
Thailand ? Degraded Performance
90 days ago
100.0 % uptime
Today
Vietnam ? Degraded Performance
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC) Data Plane - EMEA ? Degraded Performance
90 days ago
100.0 % uptime
Today
Andorra ? Degraded Performance
90 days ago
100.0 % uptime
Today
Austria ? Degraded Performance
90 days ago
100.0 % uptime
Today
Bahrain ? Degraded Performance
90 days ago
100.0 % uptime
Today
Belarus ? Degraded Performance
90 days ago
100.0 % uptime
Today
Belgium ? Degraded Performance
90 days ago
100.0 % uptime
Today
Bulgaria ? Degraded Performance
90 days ago
100.0 % uptime
Today
Croatia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Czech Republic ? Degraded Performance
90 days ago
100.0 % uptime
Today
Denmark ? Degraded Performance
90 days ago
100.0 % uptime
Today
Egypt ? Degraded Performance
90 days ago
100.0 % uptime
Today
Finland ? Degraded Performance
90 days ago
100.0 % uptime
Today
France North ? Degraded Performance
90 days ago
100.0 % uptime
Today
France South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Germany Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Germany North ? Degraded Performance
90 days ago
100.0 % uptime
Today
Germany South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ghana ? Degraded Performance
90 days ago
100.0 % uptime
Today
Greece ? Degraded Performance
90 days ago
100.0 % uptime
Today
Hungary ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ireland ? Degraded Performance
90 days ago
100.0 % uptime
Today
Israel ? Degraded Performance
90 days ago
100.0 % uptime
Today
Italy ? Degraded Performance
90 days ago
100.0 % uptime
Today
Jordan ? Degraded Performance
90 days ago
100.0 % uptime
Today
Kazakhstan ? Degraded Performance
90 days ago
100.0 % uptime
Today
Kenya ? Degraded Performance
90 days ago
100.0 % uptime
Today
Kuwait ? Degraded Performance
90 days ago
100.0 % uptime
Today
Latvia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Liechtenstein ? Degraded Performance
90 days ago
100.0 % uptime
Today
Lithuania ? Degraded Performance
90 days ago
100.0 % uptime
Today
Luxembourg ? Degraded Performance
90 days ago
100.0 % uptime
Today
Moldova ? Degraded Performance
90 days ago
100.0 % uptime
Today
Monaco ? Degraded Performance
90 days ago
100.0 % uptime
Today
Netherlands Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Netherlands South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Nigeria ? Degraded Performance
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Degraded Performance
90 days ago
100.0 % uptime
Today
Norway ? Degraded Performance
90 days ago
100.0 % uptime
Today
Poland ? Degraded Performance
90 days ago
100.0 % uptime
Today
Portugal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Qatar ? Degraded Performance
90 days ago
100.0 % uptime
Today
Romania ? Degraded Performance
90 days ago
100.0 % uptime
Today
Russia Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Russia Northwest ? Degraded Performance
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Senegal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Slovakia ? Degraded Performance
90 days ago
100.0 % uptime
Today
Slovenia ? Degraded Performance
90 days ago
100.0 % uptime
Today
South Africa Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
South Africa West ? Degraded Performance
90 days ago
100.0 % uptime
Today
Spain Central ? Degraded Performance
90 days ago
100.0 % uptime
Today
Spain East ? Degraded Performance
90 days ago
100.0 % uptime
Today
Sweden ? Degraded Performance
90 days ago
100.0 % uptime
Today
Switzerland ? Degraded Performance
90 days ago
100.0 % uptime
Today
Turkey ? Degraded Performance
90 days ago
100.0 % uptime
Today
UK ? Degraded Performance
90 days ago
100.0 % uptime
Today
Uganda ? Degraded Performance
90 days ago
100.0 % uptime
Today
Ukraine ? Degraded Performance
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Degraded Performance
90 days ago
100.0 % uptime
Today
Uzbekistan ? Degraded Performance
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US Gov East ? Operational
90 days ago
100.0 % uptime
Today
US Gov West ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US Central West Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Prisma Access ZTNA Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access ZTNA Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access ZTNA Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access RBI Data Plane - AMER Operational
US Central Operational
US Northwest Operational
US Southeast Operational
Prisma Access RBI Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Singapore Operational
Taiwan Operational
Prisma Access RBI Data Plane - EMEA Operational
Belgium Operational
Finland Operational
Israel Operational
Prisma Access SWG Data Plane - AMER Operational
Argentina Operational
Bolivia Operational
Brazil Central Operational
Brazil East Operational
Brazil South Operational
Canada Central Operational
Canada East Operational
Canada West Operational
Chile Operational
Colombia Operational
Costa Rica Operational
Ecuador Operational
Guatemala Operational
Mexico Central Operational
Mexico West Operational
Panama Operational
Paraguay Operational
Peru Operational
South America West (Lima)** Operational
Uruguay Operational
US Central Operational
US Central West Operational
US East Operational
US Gov East Operational
US Gov West Operational
US Northeast Operational
US Northwest Operational
US South Operational
US Southeast Operational
US Southwest Operational
US West Operational
US-Central (Chicago)** Operational
US-Southeast (Miami)** Operational
Venezuela Operational
Prisma Access SWG Data Plane - APAC Operational
Australia East Operational
Australia South Operational
Australia Southeast Operational
Australia West (Perth)** Operational
Bangladesh Operational
Cambodia Operational
China North Operational
China North West Operational
Hong Kong Operational
India North Operational
India South Operational
India West Operational
Indonesia Operational
Japan Central Operational
Japan South Operational
Malaysia Operational
Myanmar Operational
New Zealand Operational
New Zealand (Auckland)** Operational
Pakistan South Operational
Pakistan West Operational
Pakistan West (II) Operational
Papua New Guinea Operational
Philippines Operational
Singapore Operational
South Korea Operational
Sri Lanka Operational
Taiwan Operational
Thailand Operational
Vietnam Operational
Prisma Access SWG Data Plane - EMEA Operational
Andorra Operational
Austria Operational
Bahrain Operational
Belarus Operational
Belgium Operational
Bulgaria Operational
Croatia Operational
Czech Republic Operational
Denmark Operational
Egypt Operational
Finland Operational
France North Operational
France South Operational
Germany Central Operational
Germany North Operational
Germany South Operational
Ghana Operational
Greece Operational
Hungary Operational
Ireland Operational
Israel Operational
Italy Operational
Jordan Operational
Kazakhstan Operational
Kenya Operational
Kuwait Operational
Latvia Operational
Liechtenstein Operational
Lithuania Operational
Luxembourg Operational
Moldova Operational
Monaco Operational
Netherlands Central Operational
Netherlands South Operational
Nigeria Operational
Nigeria (Lagos)** Operational
Norway Operational
Poland Operational
Portugal Operational
Qatar Operational
Romania Operational
Russia Central Operational
Russia Northwest Operational
Saudi Arabia Operational
Senegal Operational
Slovakia Operational
Slovenia Operational
South Africa Central Operational
South Africa West Operational
Spain Central Operational
Spain East Operational
Sweden Operational
Switzerland Operational
Turkey Operational
Uganda Operational
UK Operational
Ukraine Operational
United Arab Emirates Operational
Uzbekistan Operational
Prisma Access SWG FedRAMP Data Plane - AMER Operational
US Northwest Operational
US East Operational
US Northwest Operational
US Southwest Operational
US East Operational
US Southeast Operational
US Central Operational
Canada East Operational
US South Operational
Brazil South Operational
US Central West Operational
Prisma Access SWG FedRAMP Data Plane - APAC Operational
Australia Southeast Operational
India West Operational
Japan Central Operational
Taiwan Operational
Singapore Operational
Indonesia Operational
Japan South Operational
Prisma Access SWG FedRAMP Data Plane - EMEA Operational
UK Operational
Germany Central Operational
Netherlands Central Operational
Finland Operational
Belgium Operational
Poland Operational
Switzerland Operational
Prisma SDWAN - Data Plane Operational
Customer Network Operational
Policy Enforcements Operational
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Fedramp PA Infrastructure & SCM Upgrade Jul 11, 2025 23:00 - Jul 12, 2025 07:00 UTC

On July 11th, from 4:00 PM to 12:00 AM PST, there are scheduled upgrades to the FedRAMP Moderate Prisma Access infrastructure software and Strata Cloud Manager software. There will be no impact to customer data plane. However, we strongly recommend avoiding any configuration commits during the maintenance window.
Posted on Jun 20, 2025 - 18:14 UTC

Prisma Access Infra Upgrade (PA China Only) Aug 1, 2025 16:00 - Aug 2, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 01:02 UTC

Prisma Access Infra Upgrade Aug 1, 2025 23:00 - Aug 2, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:08 UTC

Prisma Access Infra Upgrade (PA China Only) Aug 15, 2025 16:00 - Aug 16, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 01:03 UTC

Prisma Access Infra Upgrade Aug 15, 2025 23:00 - Aug 16, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:10 UTC

Prisma Access Infra Upgrade (PA China Only) Sep 5, 2025 16:00 - Sep 6, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 01:04 UTC

Prisma Access Infra Upgrade Sep 5, 2025 23:00 - Sep 6, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:12 UTC

Prisma Access Infra Upgrade (PA China Only) Sep 19, 2025 16:00 - Sep 20, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 01:05 UTC

Prisma Access Infra Upgrade Sep 19, 2025 23:00 - Sep 20, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:14 UTC

Prisma Access Infra Upgrade (PA China Only) Oct 3, 2025 16:00 - Oct 4, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:37 UTC

Prisma Access Infra Upgrade Oct 3, 2025 23:00 - Oct 4, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:44 UTC

Prisma Access Infra Upgrade (PA China Only) Oct 17, 2025 16:00 - Oct 18, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:41 UTC

Prisma Access Infra Upgrade Oct 17, 2025 23:00 - Oct 18, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:46 UTC

Prisma Access Infra Upgrade (PA China Only) Nov 7, 2025 16:00 - Nov 8, 2025 00:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 02:42 UTC

Prisma Access Infra Upgrade Nov 7, 2025 23:00 - Nov 8, 2025 07:00 UTC

Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 06, 2025 - 00:51 UTC
Jun 30, 2025

Unresolved incident: SASE - CIE not syncing all users from On-Prem AD affecting users from connecting to GP..

Jun 29, 2025
PAB - SG IN AU Regions Infra Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 UTC
Scheduled - No downtime is expected during the maintenance
Jun 23, 13:08 UTC
PAB degraded log in experience
Resolved - This incident has been resolved.
Jun 29, 10:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 09:55 UTC
Identified - The team has identified the issue and is working to fix
Jun 29, 09:34 UTC
Investigating - We are currently investigation failures to log in to PAB.
It appears that log in succeeds after a retry
Jun 29, 08:57 UTC
Scheduled Update - Hood Region
Completed - The scheduled maintenance has been completed.
Jun 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:00 UTC
Scheduled - The Prisma SD-WAN (CloudGenix) administrative portal will be undergoing emergency maintenance on 2025-June-29 05:00 - 10:00 AM UTC

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the AMER2 (Hood) region. You can identify your region by reviewing the URL in the UI (browser) after login.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com
Jun 23, 06:35 UTC
Jun 28, 2025
Strata Cloud Mananger Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on 27th June 2025 , 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:52 UTC
Jun 27, 2025
Strata Cloud Mananger Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 17:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on 27th June 2025 , 17:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:50 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments)
Completed - The scheduled maintenance has been completed.
Jun 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:35 UTC
SCM - Command Center and Activity Insights Impaired - UK Prod
Resolved - This incident has been resolved.
Jun 27, 01:07 UTC
Investigating - We are currently investigating this issue.
Jun 26, 20:23 UTC
Strata Cloud Mananger Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on 26th June 2025 , 22:00 UTC

Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jun 23, 20:47 UTC
Jun 26, 2025
Jun 25, 2025
Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments)
Completed - The scheduled maintenance has been completed.
Jun 25, 07:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:30 UTC
Scheduled - Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments)
Jun 10, 11:51 UTC
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
PAB CA Region - Infra Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 07:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 UTC
Scheduled - No downtime or impact on PAB services.
Jun 18, 13:36 UTC
Jun 21, 2025
Prisma Access Infra Upgrade
Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:58 UTC
Strata Cloud Manager Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:30 UTC
Scheduled - We have scheduled database maintenance in the USA and EU region for the Strata Cloud Manager on 2025-06-21 06:30 - 08:30 am UTC.

Customer Impact: Customer will not be able to login to the UI during the activity, there will be no impact to the data plane.
Jun 11, 04:13 UTC
Jun 20, 2025
Jun 19, 2025
Service degradation impacting new onboardings.
Resolved - This incident has been resolved.
Jun 19, 11:36 UTC
Identified - Prisma Access is currently experiencing degradation in its management plane, which is affecting new onboarding processes.
Dataplane traffic remains unaffected.
Our engineering team is actively investigating the root cause and working to restore full service functionality.

Next Update: We will provide an update by June 19th, 13:00 UTC.
Jun 19, 09:14 UTC
Jun 18, 2025
DLP Service Degradation
Resolved - This incident has been resolved.
Jun 18, 16:49 UTC
Update - We are continuing to monitor for any further issues.
May 28, 23:30 UTC
Update - We are continuing to monitor for any further issues.
May 28, 22:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 22:43 UTC
Investigating - On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.

Impact:
Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.

Root Cause:
An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.

Resolution and Remediation:
The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.

Next Steps:
We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
May 28, 22:42 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025
SCM - Command Center and Activity Insights Impaired - All Prod
Resolved - This incident has been resolved.
Jun 16, 14:52 UTC
Update - We are continuing to monitor for any further issues.
Jun 13, 00:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 00:44 UTC
Investigating - We are currently investigating this issue.
Jun 12, 18:54 UTC
Service degradation impacting multiple PA services
Resolved - This incident has been resolved.
Jun 16, 00:59 UTC
Monitoring - Update: Multiple Service Degradations - RESOLVED, Monitoring in Progress

Previous Description: We previously reported multiple service degradations across various Prisma Access services with potential data plane impact.

Current Status: The identified issues affecting multiple Prisma Access services have been addressed. We are now closely monitoring the health and stability of all affected services to ensure full restoration and consistent performance.

Impact: Users should observe restored service functionality and improved performance. We are monitoring for any lingering effects.

Next Update: We will provide a final update upon confirmation of full stability
Jun 12, 21:26 UTC
Investigating - Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.

Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.

Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.

Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Jun 12, 19:13 UTC
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