Investigating - The Prisma Access team will be performing a scheduled maintenance on the infrastructure on Sunday, August 10th, from 3:00 PM to 7:00 PM UTC. There will not be any impact on the customer's network infrastructure. Commits and new onboarding may be impacted during this time. The Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Aug 07, 2025 - 17:40 UTC
Investigating - Palo Alto Networks continually works to enhance its services. As part of an emergency maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 25th July, from 5:00 PM UTC to 9:00 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jul 09, 2025 - 13:49 UTC
Strata Cloud Manager North America (Canada)
Operational
We have scheduled maintenance for the Strata Cloud Manager on August 8th, 2025 -17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Aug 05, 2025 - 22:08 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 8th, 2025 - 20:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Aug 05, 2025 - 22:26 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 8th, 2025 - 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Jul 23, 2025 - 21:21 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:07 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:03 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 15th, 2025 - 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Aug 05, 2025 - 22:18 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 15th, 2025 - 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Jul 23, 2025 - 21:28 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:10 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 05, 2025 - 22:25 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on August 15th, 2025 - 23:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jul 28, 2025 - 06:49 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:07 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:04 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:12 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:08 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:05 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:14 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:09 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:37 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:12 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:44 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:41 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:13 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:46 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:42 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:51 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:13 UTC
Resolved -
This incident has been resolved.
Aug 7, 16:33 UTC
Monitoring -
A fix has been implemented, and we are monitoring the result.
If you still face any issues, please open a support case.
Aug 2, 05:58 UTC
Identified -
Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details.
Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident. The data plane traffic across the existing instances is NOT affected.
Workaround Users can try connecting to other regions.
Aug 2, 04:08 UTC
Resolved -
This incident has been resolved.
Aug 7, 09:16 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 7, 08:35 UTC
Identified -
The issue has been identified and a fix is being implemented.
Aug 7, 08:32 UTC
Investigating -
Palo Alto Networks is investigating issues with SD-WAN customers experiencing degraded performance while accessing SCM UI and APIs. We will provide an update in the next 1hr
Aug 7, 07:45 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 00:08 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 23:01 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on August 1st, 2025 - 23:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Jul 28, 06:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 16:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 01:02 UTC
Aug 1, 2025
Unresolved incident: Scheduled Maintenance for RBI for China and Commercial Production environment.
Resolved -
This incident has been resolved.
Jul 28, 21:11 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 23, 04:10 UTC
Investigating -
Prisma SD-WAN operations is investigating degraded UI & Portal Access in AMER2 region. As progress is made toward resolution, this page will be updated.
Jul 22, 17:09 UTC
Update -
The scheduled maintenance has been completed.
Jul 28, 02:05 UTC
Completed -
The scheduled maintenance has been completed.
Jul 27, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:45 UTC
Scheduled -
The Prisma Access team is performing an emergency scheduled maintenance on the infrastructure on Sunday, July 27, beginning at 20:30 UTC. We expect this maintenance to be completed within 1 hour. During this time, new autoscale events will be unavailable.
Jul 27, 20:43 UTC
Completed -
The scheduled maintenance has been completed.
Jul 26, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 UTC
Scheduled -
Our China ingress gateway will undergo a certificate renewal on Saturday (Jul 26, 2025) at 12 AM UTC. We anticipate that tenant activation and SCM Push activities will be interrupted for approximately 15-30 minutes during this time. We will conduct thorough regression tests after the change management to ensure there is no disruption beyond this period for our China tenants.
Jul 24, 20:03 UTC