Update -
We will be undergoing scheduled maintenance during this time.
Aug 29, 2025 - 17:32 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 06, 2025 - 01:05 UTC
We have scheduled maintenance for the Strata Cloud Manager on September 19th 2025 ,17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Sep 17, 2025 - 22:21 UTC
We have scheduled maintenance for the Strata Cloud Manager on September 19th, 2025 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Sep 09, 2025 - 04:53 UTC
We have scheduled maintenance for the Strata Cloud Manager on September 19th, 2025 22:00 PST
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational. Posted on
Sep 17, 2025 - 22:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:14 UTC
The Prisma Access team will perform a scheduled maintenance on the infrastructure on Sunday, September 21st, between 3:00 PM and 7:00 PM UTC. There will be no impact on the customer's network infrastructure or dataplane traffic. Customer config pushes and new onboarding may be impacted during this time. Please reach out to the support team or your customer success representatives if you have any questions. Posted on
Sep 05, 2025 - 01:29 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:09 UTC
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, September 27th, 2025, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
The Prisma Access team will perform a scheduled maintenance on the infrastructure on Sunday, September 28th, between 3:00 PM and 7:00 PM UTC. There will be no impact on the customer's network infrastructure or dataplane traffic. Customer config pushes and new onboarding may be impacted during this time. Please reach out to the support team or your customer success representatives if you have any questions. Posted on
Sep 05, 2025 - 01:31 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Aug 29, 2025 - 17:59 UTC
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, September 30th, 2025, from 12:00 to 16:00 UTC. During this time, UI and API access to the portal will be unavailable.
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:37 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:12 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:44 UTC
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, October 4th, 2025, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
Update -
We will be undergoing scheduled maintenance during this time.
Sep 01, 2025 - 10:10 UTC
Scheduled -
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Monday, October 6th, 2025, from 14:00 to 18:00 UTC. During this time, UI and API access to the portal will be unavailable.
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Saturday, October 11th, 2025, from 02:00 to 06:00 UTC. During this time, UI and API access to the portal will be unavailable.
The Prisma SD-WAN (CloudGenix) upgrade is scheduled for Sunday, October 12th, 2025, from 05:00 to 09:00 UTC. During this time, UI and API access to the portal will be unavailable.
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:41 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:13 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:46 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:42 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:51 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jul 07, 2025 - 23:13 UTC
Resolved -
This incident has been resolved.
Sep 18, 03:50 UTC
Update -
We are continuing to monitor for any further issues.
Sep 17, 15:23 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 17, 15:22 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 17, 15:08 UTC
Investigating -
Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC
Sep 17, 15:01 UTC
Completed -
The scheduled maintenance has been completed.
Sep 14, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:00 UTC
Scheduled -
The Prisma Access team will perform a scheduled maintenance on the infrastructure on Sunday, September 14th, between 3:00 PM and 7:00 PM UTC. There will be no impact on the customer's network infrastructure or dataplane traffic. Customer config pushes and new onboarding may be impacted during this time. Please reach out to the support team or your customer success representatives if you have any questions.
Sep 5, 01:26 UTC
Completed -
The scheduled maintenance has been completed.
Sep 13, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jul 7, 23:08 UTC
Completed -
The scheduled maintenance has been completed.
Sep 13, 03:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:01 UTC
Scheduled -
We will be performing urgent database maintenance that may impact service functionality. This is expected to be completed in the next 15 minutes.
Sep 13, 03:00 UTC
Resolved -
This incident has been resolved
Sep 9, 19:27 UTC
Investigating -
Prisma Access team is experiencing an issue with new onboarding in some regions in the Fedramp Moderate environment. There is no impact to the customer's network infrastructure and the data plane traffic. Commits and new onboarding may be impacted. The Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Sep 9, 19:13 UTC
Completed -
The scheduled maintenance has been completed.
Sep 7, 18:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 15:00 UTC
Scheduled -
The Prisma Access team will be performing an emergency maintenance on the infrastructure on Sunday, September 7th between 3:00 PM and 7:00 PM UTC. There will not be any impact to the customer's network infrastructure and the dataplane traffic. Customer config pushes and new onboarding may be impacted during this time. Please reach out to the support team or your customer success representatives if you have any questions.
Sep 4, 22:05 UTC
Completed -
The scheduled maintenance has been completed.
Sep 6, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 6, 00:12 UTC
Completed -
The scheduled maintenance has been completed.
Sep 6, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on September 5th, 2025- 22:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Aug 19, 06:15 UTC
Completed -
The scheduled maintenance has been completed.
Sep 5, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 19, 06:13 UTC
Scheduled -
We have scheduled maintenance for the Strata Cloud Manager on September 5th, 2025 17:00 UTC
Customer Impact: No customer impact is expected during this maintenance window. The platform is expected to remain fully operational.
Aug 19, 06:13 UTC