Update - The Engineering team are continuing to work on the fix and its release. The ETA for the roll out of the fix is Dec 9th 00:00 AM UTC. We appreciate your patience while the engineering team is working towards releasing the fix. We will provide a new update by Dec 9th 00:00 AM UTC. Please continue to reach out to the support team or your customer success representatives if you have any questions
Nov 30, 2023 - 20:35 UTC
Update - Few customers reported false throughput based incidents reported.
We have disabled all new throughput incidents to be generated until the issue is fixed.
incident codes list below:
- INC_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SPN_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_SC_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD

The next update will be shared by Nov 28th, 18:00 UTC

Nov 24, 2023 - 05:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 2023 - 23:02 UTC
Investigating - Some of the Prisma Access tenants' Strata Cloud Manager Branch Site Monitoring Page reported an incorrect RN tunnel bandwidth values between Nov 17th 23:00 PM UTC and Nov 18th, 02:00 AM UTC. The issue has been addressed and the bandwidth values should reflect normal consumption for most of the customers. The engineering team are continuing to address the fix for a few tenants that are still seeing intermittent incorrect bandwidth values.
Nov 22, 2023 - 23:00 UTC
Identified - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only.
We plan to resolve this with the next planned release (before Feb 16th, 2024).

Oct 25, 2023 - 17:39 UTC
Investigating - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023

Please plan your configuration pushes accordingly. We apologize for the inconvenience.

Oct 25, 2023 - 17:39 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Prisma Access (MU/RN/SC/SWG) - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC/SWG) - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational