In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 01:00 UTC
Scheduled - This is an update notice related to the Palo Alto Networks Security Advisory that was sent on April 11, 2024, regarding the OS Command Injection Vulnerability in GlobalProtect (CVE-2024-3400).


As a precautionary step and to further strengthen our infrastructure against such attacks, Prisma Access has applied latest threat signatures to the security processing nodes. Palo Alto Networks will be proactively applying a fix to your Prisma Access GlobalProtect portals and gateways. This is an emergency unscheduled upgrade and will not follow the normal dataplane upgrade process. The upgrade will be performed for all deployments using the following schedule per theater:

JAPAC – Everyday from April 18 to Apr 22, 2024 between 12:30 and 20:30 UTC
EMEA – Everyday from April 18 to Apr 22, 2024 between 18:00 and 02:00 UTC
Americas – Everyday from April 18 to Apr 22, 2024 between 01:00 and 09:00 UTC

Our goal is to minimize impact to network traffic, but there will be a brief interruption during the upgrade window.

Please ensure that the latest set of public IP addresses used by Prisma Access are allow listed across SaaS vendors and other required service providers. You will not have any additional IP addresses assigned to you as a result of this upgrade.

Apr 18, 2024 01:00 - Apr 23, 2024 01:00 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Prisma Access (MU/RN/SC/SWG) - AMER ? Under Maintenance
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Australia East ? Under Maintenance
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Bangladesh ? Under Maintenance
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Cambodia ? Under Maintenance
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Hong Kong ? Under Maintenance
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