Incorrect RN tunnel Bandwidth values reported in Strata Cloud Manager Branch Site Monitoring page
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Update - The Engineering team are continuing to work on the fix and its release. The ETA for the roll out of the fix is Dec 9th 00:00 AM UTC. We appreciate your patience while the engineering team is working towards releasing the fix. We will provide a new update by Dec 9th 00:00 AM UTC. Please continue to reach out to the support team or your customer success representatives if you have any questions
Nov 30, 2023 - 20:35 UTC
Nov 30, 2023 - 20:35 UTC
Update - Few customers reported false throughput based incidents reported.
We have disabled all new throughput incidents to be generated until the issue is fixed.
incident codes list below:
- INC_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SPN_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_SC_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
The next update will be shared by Nov 28th, 18:00 UTC
Nov 24, 2023 - 05:22 UTC
We have disabled all new throughput incidents to be generated until the issue is fixed.
incident codes list below:
- INC_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SPN_LONG_DURATION_EXCEEDED_CAPACITY
- INC_RN_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- INC_SC_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
The next update will be shared by Nov 28th, 18:00 UTC
Nov 24, 2023 - 05:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 2023 - 23:02 UTC
Nov 22, 2023 - 23:02 UTC
Investigating - Some of the Prisma Access tenants' Strata Cloud Manager Branch Site Monitoring Page reported an incorrect RN tunnel bandwidth values between Nov 17th 23:00 PM UTC and Nov 18th, 02:00 AM UTC. The issue has been addressed and the bandwidth values should reflect normal consumption for most of the customers. The engineering team are continuing to address the fix for a few tenants that are still seeing intermittent incorrect bandwidth values.
Nov 22, 2023 - 23:00 UTC
Nov 22, 2023 - 23:00 UTC
Identified - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only.
We plan to resolve this with the next planned release (before Feb 16th, 2024).
Oct 25, 2023 - 17:39 UTC
We plan to resolve this with the next planned release (before Feb 16th, 2024).
Oct 25, 2023 - 17:39 UTC
Investigating - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023
Please plan your configuration pushes accordingly. We apologize for the inconvenience.
Oct 25, 2023 - 17:39 UTC
Please plan your configuration pushes accordingly. We apologize for the inconvenience.
Oct 25, 2023 - 17:39 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 20:24 UTC
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 20:24 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Prisma Access Dataplane Upgrade for FedRAMP Moderate starts on weekend of October 28th. (Upgrade will only be done on Weekends) -Impact will only effect Fedramp Moderate customers
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Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Oct 02, 2023 - 20:01 UTC
Prisma Access (MU/RN/SC/SWG) - AMER
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