Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 04, 2024 - 21:35 UTC
On July 11th, from 4:00 PM to 12:00 AM PST, there are scheduled upgrades to the FedRAMP Moderate Prisma Access infrastructure software and Strata Cloud Manager software. There will be no impact to customer data plane. However, we strongly recommend avoiding any configuration commits during the maintenance window. Posted on
Jun 20, 2025 - 18:14 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:02 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:08 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:03 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:10 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:04 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:12 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 01:05 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:14 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:37 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:44 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:41 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:46 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 02:42 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted. Posted on
Jun 06, 2025 - 00:51 UTC
Completed -
The scheduled maintenance has been completed.
Jun 21, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:58 UTC
Resolved -
This incident has been resolved.
Jun 19, 11:36 UTC
Identified -
Prisma Access is currently experiencing degradation in its management plane, which is affecting new onboarding processes. Dataplane traffic remains unaffected. Our engineering team is actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 19th, 13:00 UTC.
Jun 19, 09:14 UTC
Resolved -
This incident has been resolved.
Jun 18, 16:49 UTC
Update -
We are continuing to monitor for any further issues.
May 28, 23:30 UTC
Update -
We are continuing to monitor for any further issues.
May 28, 22:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 28, 22:43 UTC
Investigating -
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
May 28, 22:42 UTC
Resolved -
This incident has been resolved.
Jun 16, 00:59 UTC
Monitoring -
Update: Multiple Service Degradations - RESOLVED, Monitoring in Progress
Previous Description: We previously reported multiple service degradations across various Prisma Access services with potential data plane impact.
Current Status: The identified issues affecting multiple Prisma Access services have been addressed. We are now closely monitoring the health and stability of all affected services to ensure full restoration and consistent performance.
Impact: Users should observe restored service functionality and improved performance. We are monitoring for any lingering effects.
Next Update: We will provide a final update upon confirmation of full stability
Jun 12, 21:26 UTC
Investigating -
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Jun 12, 19:13 UTC
Completed -
The scheduled maintenance has been completed.
Jun 13, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 UTC
Scheduled -
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:35 UTC
Resolved -
This incident has been resolved.
Jun 13, 05:59 UTC
Update -
We are continuing to monitor for any further issues.
Jun 13, 05:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 12, 22:38 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 12, 19:29 UTC
Investigating -
Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data in multiple regions for SDWAN. As progress is made toward resolution this page will be updated. This outage is caused due to disruption due to GCP outage: https://status.cloud.google.com/index.html
Resolved -
This incident has been resolved.
Jun 12, 20:30 UTC
Monitoring -
A fix has been implemented, the system has recovered, we continue to monitor.
Jun 12, 20:15 UTC
Update -
Private apps are operational. Browser login continues to be degraded
Jun 12, 20:03 UTC
Identified -
We have observed partial recovery on GCP. Private apps remain at risk but are currently working properly
Jun 12, 19:41 UTC
Update -
Be advised that active users remain operational, User login is partially available due to the GCP issue visible here: https://status.cloud.google.com/
Jun 12, 19:20 UTC
Investigating -
PAB interactive login is degraded due to an issue in multiple GCP regions
Jun 12, 19:17 UTC
Resolved -
This incident has been resolved.
Jun 12, 05:05 UTC
Monitoring -
Incident Description: We previously reported an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.
Impact: Users connecting to Prisma Access China may have experienced authentication failures, potentially leading to incorrect policy matching and traffic disruption.
Current Status: Our Prisma Access SRE and Engineering teams have implemented a fix for the identified infrastructure issue. We are now actively monitoring the system to ensure full restoration of services and stability.
We appreciate your continued patience throughout this incident.
Next Update: We will provide a further update as soon as the monitoring period confirms full stability, or by June 12, 05:00 AM UTC
Jun 12, 03:43 UTC
Identified -
Incident Description: We've identified an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.
Impact: Users connecting to Prisma Access China may experience authentication failures, leading to incorrect policy matching and traffic disruption.
Current Status: Our Prisma Access SRE and Engineering teams are actively working to resolve the underlying infrastructure issue. We apologize for the inconvenience and appreciate your patience.
Next Update: We'll provide our next update by June 12, 04:00 AM UTC.
Jun 12, 03:29 UTC
Resolved -
This incident has been resolved.
Jun 10, 12:46 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 10, 12:31 UTC
Investigating -
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Jun 10, 12:07 UTC