Update - The incident is resolved. We are monitoring the connectivity.
Oct 01, 2024 - 06:47 UTC
Monitoring - Element connectivity to controller in Hood region degraded at 06:15 UTC. Henceforth it is recovering and we are monitoring the progress. Next update on this issue at 07:15 UTC.
Oct 01, 2024 - 06:39 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Prisma Access Control Plane
Operational
90 days ago
100.0
% uptime
Today
Prisma Access Agent Manager
Operational
Prisma RBI Control Plane
Operational
90 days ago
100.0
% uptime
Today
Prisma Access Browser Control Plane - US Region
Operational
Cloud Collectors
Operational
Commercial Website
?
Operational
Browser Update Service
Operational
Authentication Service
Operational
Admin Console
?
Operational
Prisma Access Browser Control Plane - EU Region
Operational
Cloud Collectors
Operational
Commercial Website
?
Operational
Browser Update Service
Operational
Authentication Service
Operational
Admin Console
?
Operational
Prisma Access Cloud Management
Operational
90 days ago
100.0
% uptime
Today
United States - AMER
Operational
90 days ago
100.0
% uptime
Today
Australia - APAC
Operational
90 days ago
100.0
% uptime
Today
Singapore - APAC
Operational
90 days ago
100.0
% uptime
Today
Germany - EMEA
Operational
90 days ago
100.0
% uptime
Today
United Kingdom - EMEA
Operational
90 days ago
100.0
% uptime
Today
Japan - APAC
Operational
90 days ago
100.0
% uptime
Today
Prisma SDWAN Control Plane - AMER1 (El Capitan)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Configuration
?
Operational
Device Status
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN Control Plane - AMER2 (Hood)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Configuration
?
Operational
Device Status
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN Control Plane - EMEA1 (Sugarloaf)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Configuration
?
Operational
Device Status
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN Control Plane - APAC2 (Faber)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Configuration
?
Operational
Device Status
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN Control Plane - APAC1 (Townsend)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Configuration
?
Operational
Device Status
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN Control Plane - EMEA2 (Bowfell)
Operational
Alarms & Alerts
?
Operational
Alarm & Alert Notifications
?
Operational
CloudBlades
?
Operational
Device Status
?
Operational
Configuration
?
Operational
Metrics & Stats
?
Operational
Topology
?
Operational
UI & Portal Access
?
Operational
Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers)
Operational
Alarms & Alerts
Operational
Alarms & Alert Notifications
Operational
CloudBlades
Operational
Configuration
Operational
Device Status
Operational
Metrics & Stats
Operational
Topology
Operational
UI & Portal Access
Operational
Prisma Access (MU/RN/SC) Data Plane - AMER
?
Operational