In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 23:00 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jul 26, 2024 23:00 - Jul 27, 2024 09:00 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:15 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:58 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

May 28, 2024 - 04:41 UTC
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:49 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.


If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

Apr 25, 2024 - 01:48 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 2023 - 23:58 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 20:01 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Prisma Access (MU/RN/SC/SWG) - AMER ? Operational
90 days ago
100.0 % uptime
Today
Argentina ? Operational
90 days ago
100.0 % uptime
Today
Bolivia ? Operational
90 days ago
100.0 % uptime
Today
Brazil Central ? Operational
90 days ago
100.0 % uptime
Today
Brazil East ? Operational
90 days ago
100.0 % uptime
Today
Brazil South ? Operational
90 days ago
100.0 % uptime
Today
Canada Central ? Operational
90 days ago
100.0 % uptime
Today
Canada East ? Operational
90 days ago
100.0 % uptime
Today
Canada West ? Operational
90 days ago
100.0 % uptime
Today
Chile ? Operational
90 days ago
100.0 % uptime
Today
Colombia ? Operational
90 days ago
100.0 % uptime
Today
Costa Rica ? Operational
90 days ago
100.0 % uptime
Today
Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Guatemala ? Operational
90 days ago
100.0 % uptime
Today
Mexico Central ? Operational
90 days ago
100.0 % uptime
Today
Mexico West ? Operational
90 days ago
100.0 % uptime
Today
Panama ? Operational
90 days ago
100.0 % uptime
Today
Paraguay ? Operational
90 days ago
100.0 % uptime
Today
Peru ? Operational
90 days ago
100.0 % uptime
Today
South America West (Lima)** ? Operational
90 days ago
100.0 % uptime
Today
US Central ? Operational
90 days ago
100.0 % uptime
Today
US Central (Chicago)** ? Operational
90 days ago
100.0 % uptime
Today
US Central West ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US North Central ? Operational
90 days ago
100.0 % uptime
Today
US Northeast ? Operational
90 days ago
100.0 % uptime
Today
US Northwest ? Operational
90 days ago
100.0 % uptime
Today
US South ? Operational
90 days ago
100.0 % uptime
Today
US Southeast ? Operational
90 days ago
100.0 % uptime
Today
US Southeast (Miami)** ? Operational
90 days ago
100.0 % uptime
Today
US Southwest ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
US West Central ? Operational
90 days ago
100.0 % uptime
Today
Uruguay ? Operational
90 days ago
100.0 % uptime
Today
Venezuela ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC/SWG) - APAC ? Operational
90 days ago
100.0 % uptime
Today
Australia East ? Operational
90 days ago
100.0 % uptime
Today
Australia South ? Operational
90 days ago
100.0 % uptime
Today
Australia Southeast ? Operational
90 days ago
100.0 % uptime
Today
Australia West (Perth)** ? Operational
90 days ago
100.0 % uptime
Today
Bangladesh ? Operational
90 days ago
100.0 % uptime
Today
Cambodia ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India North ? Operational
90 days ago
100.0 % uptime
Today
India South ? Operational
90 days ago
100.0 % uptime
Today
India West ? Operational
90 days ago
100.0 % uptime
Today
Indonesia ? Operational
90 days ago
100.0 % uptime
Today
Japan Central ? Operational
90 days ago
100.0 % uptime
Today
Japan South ? Operational
90 days ago
100.0 % uptime
Today
Malaysia ? Operational
90 days ago
100.0 % uptime
Today
Myanmar ? Operational
90 days ago
100.0 % uptime
Today
New Zealand ? Operational
90 days ago
100.0 % uptime
Today
New Zealand (Auckland)** ? Operational
90 days ago
100.0 % uptime
Today
Pakistan South ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West ? Operational
90 days ago
100.0 % uptime
Today
Pakistan West (II) ? Operational
90 days ago
100.0 % uptime
Today
Papua New Guinea ? Operational
90 days ago
100.0 % uptime
Today
Philippines ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
South Korea ? Operational
90 days ago
100.0 % uptime
Today
Sri Lanka ? Operational
90 days ago
100.0 % uptime
Today
Taiwan ? Operational
90 days ago
100.0 % uptime
Today
Thailand ? Operational
90 days ago
100.0 % uptime
Today
Vietnam ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access (MU/RN/SC/SWG) - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Andorra ? Operational
90 days ago
100.0 % uptime
Today
Austria ? Operational
90 days ago
100.0 % uptime
Today
Bahrain ? Operational
90 days ago
100.0 % uptime
Today
Belarus ? Operational
90 days ago
100.0 % uptime
Today
Belgium ? Operational
90 days ago
100.0 % uptime
Today
Bulgaria ? Operational
90 days ago
100.0 % uptime
Today
Croatia ? Operational
90 days ago
100.0 % uptime
Today
Czech Republic ? Operational
90 days ago
100.0 % uptime
Today
Denmark ? Operational
90 days ago
100.0 % uptime
Today
Egypt ? Operational
90 days ago
100.0 % uptime
Today
Finland ? Operational
90 days ago
100.0 % uptime
Today
France North ? Operational
90 days ago
100.0 % uptime
Today
France South ? Operational
90 days ago
100.0 % uptime
Today
Germany Central ? Operational
90 days ago
100.0 % uptime
Today
Germany North ? Operational
90 days ago
100.0 % uptime
Today
Germany South ? Operational
90 days ago
100.0 % uptime
Today
Ghana ? Operational
90 days ago
100.0 % uptime
Today
Greece ? Operational
90 days ago
100.0 % uptime
Today
Hungary ? Operational
90 days ago
100.0 % uptime
Today
Ireland ? Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
Italy ? Operational
90 days ago
100.0 % uptime
Today
Jordan ? Operational
90 days ago
100.0 % uptime
Today
Kazakhstan ? Operational
90 days ago
100.0 % uptime
Today
Kenya ? Operational
90 days ago
100.0 % uptime
Today
Kuwait ? Operational
90 days ago
100.0 % uptime
Today
Latvia ? Operational
90 days ago
100.0 % uptime
Today
Liechtenstein ? Operational
90 days ago
100.0 % uptime
Today
Lithuania ? Operational
90 days ago
100.0 % uptime
Today
Luxembourg ? Operational
90 days ago
100.0 % uptime
Today
Moldova ? Operational
90 days ago
100.0 % uptime
Today
Monaco ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Central ? Operational
90 days ago
100.0 % uptime
Today
Netherlands South ? Operational
90 days ago
100.0 % uptime
Today
Nigeria ? Operational
90 days ago
100.0 % uptime
Today
Nigeria (Lagos)** ? Operational
90 days ago
100.0 % uptime
Today
Norway ? Operational
90 days ago
100.0 % uptime
Today
Poland ? Operational
90 days ago
100.0 % uptime
Today
Portugal ? Operational
90 days ago
100.0 % uptime
Today
Qatar ? Operational
90 days ago
100.0 % uptime
Today
Romania ? Operational
90 days ago
100.0 % uptime
Today
Russia Central ? Operational
90 days ago
100.0 % uptime
Today
Russia Northwest ? Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia ? Operational
90 days ago
100.0 % uptime
Today
Senegal ? Operational
90 days ago
100.0 % uptime
Today
Slovakia ? Operational
90 days ago
100.0 % uptime
Today
Slovenia ? Operational
90 days ago
100.0 % uptime
Today
South Africa Central ? Operational
90 days ago
100.0 % uptime
Today
South Africa West ? Operational
90 days ago
100.0 % uptime
Today
Spain Central ? Operational
90 days ago
100.0 % uptime
Today
Spain East ? Operational
90 days ago
100.0 % uptime
Today
Sweden ? Operational
90 days ago
100.0 % uptime
Today
Switzerland ? Operational
90 days ago
100.0 % uptime
Today
Turkey ? Operational
90 days ago
100.0 % uptime
Today
UK ? Operational
90 days ago
100.0 % uptime
Today
Uganda ? Operational
90 days ago
100.0 % uptime
Today
Ukraine ? Operational
90 days ago
100.0 % uptime
Today
United Arab Emirates ? Operational
90 days ago
100.0 % uptime
Today
Uzbekistan ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - AMER ? Under Maintenance
90 days ago
100.0 % uptime
Today
Brazil South ? Under Maintenance
90 days ago
100.0 % uptime
Today
Canada East ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Central ? Under Maintenance
90 days ago
100.0 % uptime
Today
US East ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Gov East ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Gov West ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Northwest ? Under Maintenance
90 days ago
100.0 % uptime
Today
US South ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Southeast ? Under Maintenance
90 days ago
100.0 % uptime
Today
US Southwest ? Under Maintenance
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - APAC ? Under Maintenance
90 days ago
100.0 % uptime
Today
Australia Southeast ? Under Maintenance
90 days ago
100.0 % uptime
Today
India West ? Under Maintenance
90 days ago
100.0 % uptime
Today
Japan Central ? Under Maintenance
90 days ago
100.0 % uptime
Today
Japan South ? Under Maintenance
90 days ago
100.0 % uptime
Today
Singapore ? Under Maintenance
90 days ago
100.0 % uptime
Today
Taiwan ? Under Maintenance
90 days ago
100.0 % uptime
Today
Prisma Access FedRAMP (MU/RN/SC/SWG) - EMEA ? Under Maintenance
90 days ago
100.0 % uptime
Today
Belgium ? Under Maintenance
90 days ago
100.0 % uptime
Today
Finland ? Under Maintenance
90 days ago
100.0 % uptime
Today
Germany Central ? Under Maintenance
90 days ago
100.0 % uptime
Today
Netherlands Central ? Under Maintenance
90 days ago
100.0 % uptime
Today
Switzerland ? Under Maintenance
90 days ago
100.0 % uptime
Today
UK ? Under Maintenance
90 days ago
100.0 % uptime
Today
Prisma Access Insights ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access ADEM ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Cloud Management Operational
90 days ago
99.97 % uptime
Today
United States - AMER Operational
90 days ago
100.0 % uptime
Today
Australia - APAC Operational
90 days ago
99.89 % uptime
Today
Singapore - APAC Operational
90 days ago
100.0 % uptime
Today
Germany - EMEA Operational
90 days ago
100.0 % uptime
Today
United Kingdom - EMEA Operational
90 days ago
100.0 % uptime
Today
Japan - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma SD-WAN - Customer Network Operational
Data Plane Operational
Policy Enforcements Operational
Prisma SD-WAN - Elcapitan Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Hood Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Sugarloaf Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Faber Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Townsend Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Configuration ? Operational
Device Status ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma SD-WAN - Bowfell Region Operational
Alarms & Alerts ? Operational
Alarm & Alert Notifications ? Operational
CloudBlades ? Operational
Device Status ? Operational
Configuration ? Operational
Metrics & Stats ? Operational
Topology ? Operational
UI & Portal Access ? Operational
Prisma Access China (MU/RN/SC) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Update - Bowfell Region Aug 2, 2024 22:00 - Aug 3, 2024 02:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.bowfell.cloudgenix.com, https://portal.bowfell.cloudgenix.com, https://sdwanappsapi.bowfell.cloudgenix.com and https://api.bowfell.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on friday, Aug 2nd, 2024 from 10 PM - 2 AM GMT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Bowfell region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM GMT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://cloudgenix.statuspage.io/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 04, 2024 - 06:31 UTC
Prisma Access Infra Upgrade Aug 2, 2024 23:00 - Aug 3, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:39 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 3rd, 2024 from 16.00 UTC to 18.00 UTC

Customer Impact: Customer may experience intermittent issue for a very short duration during this maintenance window. The platform is expected to remain fully operational.

Posted on Jul 25, 2024 - 21:25 UTC
Scheduled Update - Townsend Region Aug 9, 2024 12:00-16:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.townsend.cloudgenix.com, https://portal.townsend.cloudgenix.com, https://sdwanappsapi.townsend.cloudgenix.com and https://api.townsend.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, August 9th, 2024 from 10 PM - 2 AM AEST

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Townsend region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM AEST
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 09, 2024 - 01:14 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Aug 9, 2024 23:00 - Aug 10, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:20 UTC
Scheduled Update - Elcapitan Region Aug 11, 2024 05:00-09:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.elcapitan.cloudgenix.com, https://portal.elcapitan.cloudgenix.com, https://sdwanappsapi.elcapitan.cloudgenix.com and https://api.elcapitan.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, August 10th, 2024 from 10 PM - 2 AM PDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Elcapitan region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 09, 2024 - 01:18 UTC
Scheduled Update - Sugarloaf Region Aug 16, 2024 21:00 - Aug 17, 2024 01:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.sugarloaf.cloudgenix.com, https://portal.sugarloaf.cloudgenix.com, https://sdwanappsapi.sugarloaf.cloudgenix.com and https://api.sugarloaf.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Friday, August 16th, 2024 from 10 PM - 2 AM IST.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Sugarloaf region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM IST.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 09, 2024 - 01:25 UTC
Prisma Access Infra Upgrade Aug 16, 2024 23:00 - Aug 17, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:40 UTC
Scheduled Update - Faber Region Aug 17, 2024 14:00-18:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.faber.cloudgenix.com, https://portal.faber.cloudgenix.com, https://sdwanappsapi.faber.cloudgenix.com and https://api.faber.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, August 17th, 2024 from 10 PM - 2 AM SGT

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Faber region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM SGT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 09, 2024 - 01:28 UTC
Scheduled Update - Hood Region Aug 18, 2024 05:00-09:00 UTC
The Prisma SD-WAN (CloudGenix) administrative portal (https://login.hood.cloudgenix.com, https://portal.hood.cloudgenix.com, https://sdwanappsapi.hood.cloudgenix.com and https://api.hood.cloudgenix.com) will be undergoing scheduled maintenance for an upgrade on Saturday, August 17th, 2024 from 10 PM - 2 AM PDT.

During this time, UI and API access to the portal will be unavailable. We apologize for any inconvenience during this maintenance window.

This affects ONLY the Hood region. You can identify your region by reviewing the URL in the UI (browser) after login.

Prisma SD-WAN (CloudGenix) Portal Maintenance windows are:

Planned: Scheduled Maintenance on Friday and Saturday, 10:00 PM – 02:00 AM PDT.
Urgent: If required, with advance notice.
Emergency: If required, with live updates.

You can track service status, maintenance related updates and signup for notifications at:
https://sase.status.paloaltonetworks.com/

If you have any questions, please open a case at https://support.paloaltonetworks.com

Thanks,
Prisma SD-WAN Team

Posted on Jul 09, 2024 - 01:31 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Aug 23, 2024 23:00 - Aug 24, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:20 UTC
Prisma Access Infra Upgrade Sep 6, 2024 23:00 - Sep 7, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:40 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Sep 13, 2024 23:00 - Sep 14, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:21 UTC
Prisma Access Infra Upgrade Sep 20, 2024 23:00 - Sep 21, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:41 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Sep 27, 2024 23:00 - Sep 28, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:22 UTC
Prisma Access Infra Upgrade Oct 4, 2024 23:00 - Oct 5, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:42 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Oct 11, 2024 23:00 - Oct 12, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:23 UTC
Prisma Access Infra Upgrade Oct 18, 2024 23:00 - Oct 19, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:43 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Oct 25, 2024 23:00 - Oct 26, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:23 UTC
Prisma Access Infra Upgrade Nov 1, 2024 23:00 - Nov 2, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:46 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Nov 8, 2024 23:00 - Nov 9, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:24 UTC
Prisma Access Infra Upgrade Nov 15, 2024 23:00 - Nov 16, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:47 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Nov 22, 2024 23:00 - Nov 23, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:25 UTC
Prisma Access Infra Upgrade Dec 6, 2024 23:00 - Dec 7, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:48 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 13, 2024 23:00 - Dec 14, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Dec 20, 2024 23:00 - Dec 21, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:49 UTC
Prisma Access Infra Upgrade (Impacts FedRAMP environments) Dec 27, 2024 23:00 - Dec 28, 2024 09:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:26 UTC
Prisma Access Infra Upgrade Jan 3, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:27 UTC
Prisma Access Infra Upgrade Jan 17, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:50 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:28 UTC
Prisma Access Infra Upgrade Feb 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Feb 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:52 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:29 UTC
Prisma Access Infra Upgrade Mar 7, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:53 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:30 UTC
Prisma Access Infra Upgrade Mar 21, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:54 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:31 UTC
Prisma Access Infra Upgrade Apr 4, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:55 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:32 UTC
Prisma Access Infra Upgrade Apr 18, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:56 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 2, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:33 UTC
Prisma Access Infra Upgrade May 16, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:57 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:34 UTC
Prisma Access Infra Upgrade Jun 6, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 21:35 UTC
Prisma Access Infra Upgrade Jun 20, 2025 06:00-07:00 UTC
Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Posted on Jun 04, 2024 - 19:58 UTC
Past Incidents
Jul 27, 2024
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 UTC
Scheduled - Palo Alto Networks is always working to enhance our services. As a part of a scheduled maintenance activity, PANW Engineering will be rolling out code changes to enhance RBI services. This maintenance activity will be on Saturday 27th July, from 4:00 AM UTC to 7:00 AM UTC. Customers using RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users.
Jul 27, 01:15 UTC
Jul 26, 2024

Unresolved incidents: Prisma Access Infra Upgrade (Impacts FedRAMP environments), GlobalProtect 5.2 and 5.1 End of Engineering Dates.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 19:34 UTC
Identified - The issue has been identified and the fix being deployed across the affected US and Singapore CDL regions. The next update will be shared by July 20, 1:00 AM UTC
Jul 19, 19:10 UTC
Update - The Engineering team are continuing to investigate the issue and to release an interim fix. The next update will be shared by July 19, 5 PM UTC
Jul 19, 02:42 UTC
Investigating - We are currently experiencing an issue where the visibility pages, 'Command Center' and 'Activity Insights', within the Strata Cloud Manager could potentially render stale or no data for the last 24hrs for a few customers who have onboarded within the US and the Singapore CDL regions. The issue is actively being looked into by the Engineering team and the SRE team. We apologize for the inconvenience and we appreciate your patience while the teams are working towards remediating the issue. The next update will be provided by July 19, 1 AM UTC
Jul 18, 21:22 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 01:10 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 19:38 UTC
Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 16:08 UTC
Monitoring - Users in Japan may have experienced longer load times or frozen UI in Strata Cloud Manager between July 19, 00:45 UTC, and July 19, 09:15 UTC. The issue was identified and addressed by the Engineering team, and the fix is being monitored. If you continue to experience issues in Strata Cloud Manager, please reach out to the support team for further assistance.
Jul 19, 09:34 UTC
Jul 18, 2024
Resolved - This incident has been resolved
Jul 18, 14:28 UTC
Monitoring - We are monitoring the Strata Cloud Manager's Managed workflow UI is availability
Jul 16, 17:41 UTC
Investigating - Strata Cloud Manager: Managed workflow UI is available intermittently in Europe region
This issue only impacts in the Europe, customers in other regions are not impacted.

Jul 16, 16:22 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - The scheduled maintenance has been completed.
Jul 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:30 UTC
Scheduled - We have scheduled maintenance for the Strata Cloud Manager on 13th July 2024, from 06:30 AM UTC to 12:30 PM UTC

Customer Impact: Customer might experience intermittent timeouts for a short duration, during this maintenance window. The platform is expected to remain fully operational.

If you have any questions, please open a case at https://support.paloaltonetworks.com

Jul 9, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 1, 16:58 UTC
Scheduled - Prisma Access team will be performing a scheduled maintenance on the infrastructure. There will not be any impact to the customers network infrastructure. The commits may be impacted.
Jun 4, 21:18 UTC