Scheduled Maintenance (SP-307) : Prisma SDWAN
Scheduled Maintenance
Report for Prisma SASE
Completed
Update: Status changed to Completed.
Status: Completed
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
Maintenance has been extended by 1 hour, the estimated end time is 11:00 UTC
Thank you for your patience.
Status: Completed
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
Maintenance has been extended by 1 hour, the estimated end time is 11:00 UTC
Thank you for your patience.
Update
Update: Changes to Customer Impact.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
Maintenance has been extended by 1 hour, the estimated end time is 11:00 UTC
We will continue to provide updates as maintenance progresses.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
Maintenance has been extended by 1 hour, the estimated end time is 11:00 UTC
We will continue to provide updates as maintenance progresses.
Update
Update: Changes to Maintenance Scheduled End.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will continue to provide updates as maintenance progresses.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 11:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will continue to provide updates as maintenance progresses.
In progress
Update: Status changed to In Progress.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will continue to provide updates as maintenance progresses.
Status: In Progress
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will continue to provide updates as maintenance progresses.
Scheduled
Scheduled maintenance for Alarms & Alerts, CloudBlades, Configuration, Customer Network, Device Status, Metrics & Stats, Topology, UI & Portal Access
Status: Scheduled
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
Status: Scheduled
Scheduled Window: February 09, 2026, 06:00 - 10:00 (UTC)
Affected Locations: Columbus, Ohio
Customer Impact: The Prisma SD-WAN AMER2 (El Capitan) (CloudGenix) upgrade is scheduled for Monday, February 09th, 2026, from 06:00 to 10:00 UTC. During this time, UI and API access to the portal will be unavailable.
You can track service status, maintenance-related updates, and sign up for notifications at https://sase.status.paloaltonetworks.com
If you have any questions, please open a case at https://support.paloaltonetworks.com
We will provide updates when maintenance begins.
This scheduled maintenance affected: Prisma SDWAN (Configuration, Alarms & Alerts, CloudBlades, Device Status, Metrics & Stats, Topology, UI & Portal Access, Customer Network).