Prisma Browser EU - Cloud Connectivity issues (SP-291) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC
Thank you for your patience.
Status: Resolved
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC
We are continuing to monitor the situation.
Status: Monitoring
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The region has recovered since 18:30 UTC
We are continuing to monitor the situation.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Amsterdam, Andorra la Vella, Athens, Barcelona, Berlin, Bern, Bratislava, Brussels, Bucharest, Budapest, Chisinau, Copenhagen, Dublin, Eemshaven, Frankfurt, Hamburg, Helsinki, Istanbul, Kiev, Lisbon, Ljubljana, London, Luxembourg City, Madrid, Marseille, Milan, Minsk, Monaco, Moscow, Munich, Oslo, Paris, Prague, Riga, Rome, Sofia, St. Ghislain, St. Petersburg, Stockholm, Vaduz, Vienna, Vilnius, Warsaw, Zagreb, Zurich
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Access).