Prisma Browser IN - Cloud Connectivity issues (SP-292) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal
Thank you for your patience.
Status: Resolved
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal
We are continuing to monitor the situation.
Status: Monitoring
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Following a hotfix to the browser engine and a resource increase service is back to normal
We are continuing to monitor the situation.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Chennai, Hyderabad
Customer Impact: We're investigating an issue preventing users from connecting to Prisma Browser.
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Access).