A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2024 - 03:02 UTC
Monitoring
The issue has been mitigated, and our team is currently monitoring the results to ensure stability.
The next update will be provided at 03:00 UTC
Posted Oct 30, 2024 - 01:34 UTC
Identified
We have identified the root cause of the issue and actively working with cloud provider side. we will provide another update by 10/30/2024 02:00 with further details.
Customer Impact Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.
Workaround No at this moment.
Posted Oct 30, 2024 - 01:04 UTC
Update
We are continuing to investigate the issue. The next update will be at 02:00 UTC.
Posted Oct 30, 2024 - 01:03 UTC
Investigating
Prisma Access is currently experiencing an issue on data plane connectivity. We are actively working on this issue and will provide another update by UTC 10/30/2024 01:00 with further details.
Customer Impact Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.
Workaround None at this moment.
Posted Oct 30, 2024 - 00:05 UTC
This incident affected: Prisma Access (MU/RN/SC) Data Plane - APAC (Australia South) and Prisma Access SWG Data Plane - APAC (Australia South).