Prisma SDWAN Incident - Hood Region

Incident Report for Prisma SASE

Resolved

This incident has been resolved.
Posted Sep 18, 2025 - 03:50 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 17, 2025 - 15:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2025 - 15:22 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 17, 2025 - 15:08 UTC

Investigating

Prisma SDWAN UI and API are experiencing degraded performance in the AMER2 (Hood) region. Our engineering oncall is investigating. We will share the next update by 4:00 PM UTC
Posted Sep 17, 2025 - 15:01 UTC
This incident affected: Prisma SDWAN Control Plane - AMER2 (Hood) (Alarms & Alerts, Alarm & Alert Notifications, CloudBlades, Configuration, Device Status, Metrics & Stats, Topology, UI & Portal Access).
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