Prisma Access: Cloud Networking issue in US South (SP-530) : Prisma Access
Incident
Report for Prisma SASE
Resolved
The issue has been resolved. These systems should now be operating normally.
If you continue to experience any issues, please submit a ticket to our support team.
If you continue to experience any issues, please submit a ticket to our support team.
Monitoring
Service has reported a partial recovery and is working toward full restoration.
We are actively monitoring the environment as the rollout continues.
We are actively monitoring the environment as the rollout continues.
Update
We are currently observing service degradation affecting instances in the us-south region, which may also impact onboarding and autoscaling.
A workaround has been implemented, and we are working with the cloud provider on resolution.
A workaround has been implemented, and we are working with the cloud provider on resolution.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Please reconnect to nearest location if you continue to experiencing connectivity issues
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Please reconnect to nearest location if you continue to experiencing connectivity issues
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
Update
We are actively working with our cloud provider to implement a fix; please open a support case if you are experiencing any issues in the US South.
Identified
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Dallas
Customer Impact: Time: February 25, 2026 at 4:38:00 AM UTC
We are currently investigating a cloud networking issue that is affecting a small, specific set of tenants in US-South.
Key Details & Impact
Affected Components: The issue impacts traffic originating and egressing out of US-South
Dataplane Impact: We are observing increased packet loss leading to IPSec tunnel and networking failures starting February 25, 2026 at 4:38:00 AM UTC
Workaround: GP/PAA Users should reconnect to nearest locations
We will provide updates as we learn more.
This incident affected: Prisma Access (Configuration).