Prisma Browser - Startup issues (SP-510) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
Thank you for your patience.
Update
Update: Changes to Customer Impact.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—no action is required on your part{*}.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We are continuing to monitor the situation.
Identified
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: San Francisco
Customer Impact: We’ve identified an engine mismatch causing loading errors for browser versions 143 and older. An automatic fix is being deployed within the next few minutes—{*}no action is required on your part.{*} If you need immediate access, updating your browser to version 144 or higher will resolve the issue.
Workaround: Updating your browser to version 144 or higher will resolve the issue
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Access).