Resolved
This incident has been resolved.
Posted Aug 07, 2025 - 16:33 UTC
Monitoring
A fix has been implemented, and we are monitoring the result.
If you still face any issues, please open a support case.
Posted Aug 02, 2025 - 05:58 UTC
Identified
Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details.
Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident.
The data plane traffic across the existing instances is NOT affected.
Workaround
Users can try connecting to other regions.
Posted Aug 02, 2025 - 04:08 UTC
This incident affected: Prisma Access (MU/RN/SC) Data Plane - AMER (Argentina, Bolivia, Brazil Central, Brazil East, Brazil South, Canada Central, Canada East, Canada West, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Mexico Central, Mexico West, Panama, Paraguay, Peru, South America West (Lima)**, US Central, US Central (Chicago)**, US Central West, US East, US North Central, US Northeast, US Northwest, US South, US Southeast, US Southeast (Miami)**, US Southwest, US West, US West Central, Uruguay, Venezuela), Prisma Access (MU/RN/SC) Data Plane - APAC (Australia East, Australia South, Australia Southeast, Australia West (Perth)**, Bangladesh, Cambodia, Hong Kong, India North, India South, India West, Indonesia, Japan Central, Japan South, Malaysia, Myanmar, New Zealand, New Zealand (Auckland)**, Pakistan South, Pakistan West, Pakistan West (II), Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam), Prisma Access (MU/RN/SC) Data Plane - EMEA (Andorra, Austria, Bahrain, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France North, France South, Germany Central, Germany North, Germany South, Ghana, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands Central, Netherlands South, Nigeria, Nigeria (Lagos)**, Norway, Poland, Portugal, Qatar, Romania, Russia Central, Russia Northwest, Saudi Arabia, Senegal, Slovakia, Slovenia, South Africa Central, South Africa West, Spain Central, Spain East, Sweden, Switzerland, Turkey, UK, Uganda, Ukraine, United Arab Emirates, Uzbekistan), and Prisma Access Control Plane.