Prisma Browser US - Cloud Connectivity issues (SP-290) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal
Thank you for your patience.
Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal
We are continuing to monitor the situation.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Following a hotfix to the browser engine and a resource increase, service is back to normal
We are continuing to monitor the situation.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are seeing additional recovery following additional mitigations that were applied
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are seeing additional recovery following additional mitigations that were applied
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: The team has increased resources across the board.
We are observing recovery in users' ability to log in
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: Users are currently unable to connect to the Prisma Browser. The team is investigating multiple venues, next update in 17:00 UTC.
We will provide updates as we learn more.
Update
Update: Changes to Edge Location.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, Montreal, New York, Oregon, Phoenix, San Francisco, Toronto
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We are still investigating connectivity across all regions, preventing users from logging in to Prisma Browser
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We have identified a distruption to our cloud services in the US region, affecting browser login. Users that are already logged in and working shouldn't be affected.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn
Customer Impact: We have identified a distruption to our cloud services in the US region, affecting browser login. Users that are already logged in and working shouldn't be affected.
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Access).