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SASE Status Page Consolidation

We have consolidated our SASE status page components for improved clarity and better service visibility. All changes, migration details, and component mappings are thoroughly documented for your reference.

The most up-to-date list of products is displayed below. Regional impact details and workarounds will be included in incident descriptions when applicable.

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PAB - EU + US - console access is down , end user access if fully operational (SP-270) : Prisma Browser

Incident Report for Prisma SASE

Resolved

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

Thank you for your patience.
Posted Dec 14, 2025 - 11:25 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 11:23 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 11:13 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 11:04 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 10:53 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 10:43 UTC

Update

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 10:41 UTC

Monitoring

We are currently investigating an issue affecting Admin Console

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.
Posted Dec 14, 2025 - 10:40 UTC
This incident affected: Prisma Browser (Admin Console).
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