Prisma Access Autoscaling and New Onboarding Service Degradation (SP-516) : Prisma Access
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We are continuing to monitor the situation.
Update
We are continuing to work on a fix for this issue.
Update
Update: Changes to Product Type.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Prisma Access
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
We will provide updates as we learn more.
This incident affected: Prisma Access (Configuration).