We are investigating an issue with Advanced WildFire affecting Prisma Browser users (SP-320) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue has been resolved
Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor
Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue has been resolved
Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor
Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor
Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor
Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We are continuing to monitor the situation.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.
We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Browser Productivity Features
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users.
During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution.
Workaround: Disable file scanning policy
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Productivity Features).