Tenancy Service is Down impacting multiple Regions (SP-534) : Strata Cloud Manager
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We are continuing to monitor the situation.
Update
Update: Changes to Title, Customer Impact, Current Workaround.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the HUB Common Service. As a result, the Tenant Switching functionality within Strata Cloud Manager is directly impacted. Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting HUB
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the {*}HUB Common Service{*}. As a result, the *Tenant Switching* functionality within *Strata Cloud Manager* is directly impacted.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are currently experiencing an issue with the {*}HUB Common Service{*}. As a result, the *Tenant Switching* functionality within *Strata Cloud Manager* is directly impacted.
Our engineering team is treating this with the highest priority to restore full functionality. We apologize for the disruption to your workflow.
Workaround: Customers will be unable to switch between tenants within the Strata Cloud Manager interface at this time. We recommend remaining in your current active session to avoid navigation errors while we resolve this.
We will provide updates as we learn more.
This incident affected: Strata Cloud Manager (HUB).