GlobalProtect 5.2 and 5.1 End of Engineering Dates
Incident Report for Prisma Access
Update
We are continuing to monitor for any further issues.
Posted Sep 28, 2023 - 18:15 UTC
Update
Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Posted Jul 26, 2023 - 21:58 UTC
Monitoring
Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Posted Jul 26, 2023 - 20:24 UTC
This incident affects: Prisma Access (MU/RN/SC/SWG) - AMER (Argentina, Bolivia, Brazil Central, Brazil East, Brazil South, Canada Central, Canada East, Canada West, Chile, Colombia, Costa Rica, Ecuador, Mexico Central, Mexico West, Panama, Paraguay, Peru, US Central, US East, US North Central, US Northeast, US Northwest, US South, US Southeast, US Southwest, US West, US West Central, Venezuela), Prisma Access (MU/RN/SC/SWG) - APAC (Australia East, Australia South, Australia Southeast, Bangladesh, Cambodia, Hong Kong, India North, India South, India West, Indonesia, Japan Central, Japan South, Malaysia, Myanmar, New Zealand, Pakistan South, Pakistan West, Pakistan West (II), Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam), Prisma Access (MU/RN/SC/SWG) - EMEA (Andorra, Austria, Bahrain, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France North, France South, Germany Central, Germany North, Germany South, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands Central, Netherlands South, Nigeria, Norway, Poland, Portugal, Romania, Russia Central, Russia Northwest, Saudi Arabia, Slovakia, Slovenia, South Africa Central, South Africa West, Spain Central, Spain East, Sweden, Switzerland, Turkey, UK, Ukraine, United Arab Emirates, Uzbekistan), Prisma Access Cloud Management (United States - AMER, Germany - EMEA), Prisma Access FedRAMP (MU/RN/SC/SWG) - APAC (Australia Southeast, India West, Japan Central, Japan South, Singapore, Taiwan), Prisma Access FedRAMP (MU/RN/SC/SWG) - AMER (Brazil South, Canada East, US Central, US East, US Gov East, US Gov West, US Northwest, US South, US Southeast, US Southwest), Prisma Access FedRAMP (MU/RN/SC/SWG) - EMEA (Belgium, Finland, Germany Central, Netherlands Central, Switzerland, UK), and Prisma Access Insights, Prisma Access ADEM.