Devtools issues in Prisma Browser 146.3.7.72 (SP-559) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Issue is resolved and being monitored
Workaround: No workaround required
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Issue is resolved and being monitored
Workaround: No workaround required
Thank you for your patience.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Customers may not be able to use Devtools in the 146.3.7.72
Workaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to "pin" previous version 145.30.9.160 and ticking 'rollback allowed'.
Alternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Customers may not be able to use Devtools in the 146.3.7.72
Workaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to "pin" previous version 145.30.9.160 and ticking 'rollback allowed'.
Alternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
We are continuing to monitor the situation.
Identified
We are currently investigating an issue affecting Browser Productivity Features
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Customers may not be able to use Devtools in the 146.3.7.72
Workaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to "pin" previous version 145.30.9.160 and ticking 'rollback allowed'.
Alternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Phoenix
Customer Impact: Customers may not be able to use Devtools in the 146.3.7.72
Workaround: Issue is not present in the previous versions. Previous version may be installed as an immediate fix by using an update policy to "pin" previous version 145.30.9.160 and ticking 'rollback allowed'.
Alternatively, the previous version may be manually downloaded and installed from [https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics|https://docs.paloaltonetworks.com/prisma-access-browser/deployment/prisma-access-browser-update-mechanics#windows-deployment]
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Productivity Features).