Autoscaling and New Scaled Instances for Prisma Access (SP-533) : Prisma Access
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
Thank you for your patience.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
Thank you for your patience.
Update
Update: Changes to Customer Impact.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscaling. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscale. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: A work around has been rolled out and we are able to confirm successful autoscale. We are continuing to monitor the health of the infrastructure very closely for any other symptoms. We appreciate your patience.
Workaround: No work arounds at the moment.
We are continuing to monitor the situation.
Update
Update: Changes to Title.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Configuration
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Some mobile users may experience unstable Prisma Access connectivity due to autoscaling failures.
Customers may potentially see an impact during new Prisma Access onboarding.
Dataplane traffic across existing instances is *not* affected.
Workaround: There are currently no workarounds
Workaround: No work arounds at the moment.
We will provide updates as we learn more.
This incident affected: Prisma Access (Configuration).