We will be undergoing scheduled maintenance during this time.
Posted Sep 30, 2024 - 19:16 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 26, 2024 - 05:07 UTC
Scheduled
Dear Customer,
Palo Alto Networks to maintain best-in-class security and operations and proactive has analyzed the build for your Prisma Access deployment and as a result, we have detected potential memory/session leak issues impacting your tenant, therefore it is necessary to schedule a maintenance window to upgrade.
Reason: This upgrade is crucial to ensuring the stability and security of our services. The upgrade also addresses the vulnerability to CVE-2024-3596 for customers using non-TLS-based PAP and CHAP.
Rollout: The rollout will begin in phases on October 18th, 2024 between 23:00 UTC and October 19th, 2024 07:00 UTC.
Impact: This upgrade affects all the running instances, including Mobile User Gateways and Portals
Actions: Retrieve all active gateway and portal IP addresses before the upgrade. Verify that you have added those addresses to your allow lists No action is required for ‘Remote Networks’, ‘Service Connections’ and 'Explicit Proxy' deployments.
We apologize for the inconvenience this may cause and assure you that our team will work diligently to complete the upgrade as swiftly as possible.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team or to the support team.
Sincerely, Palo Alto Networks
Posted Oct 18, 2024 - 13:00 UTC
This scheduled maintenance affects: Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC (Australia Southeast, India West, Japan Central, Japan South, Singapore, Taiwan, Indonesia), Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER (Brazil South, Canada East, US Central, US East, US Gov East, US Gov West, US Northwest, US South, US Southeast, US Southwest, US Central West), and Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA (Belgium, Finland, Germany Central, Netherlands Central, Switzerland, UK, Poland).