Prisma Browser - investigating failure to start for a subset of browsers running the latest engine (SP-279) : Prisma Browser
Incident
Report for Prisma SASE
Resolved
Update: Status changed to Resolved.
Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.
The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser
Thank you for your patience.
Status: Resolved
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.
The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser
Thank you for your patience.
Update
Update: Changes to Customer Impact, Current Workaround.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.
The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser
We are continuing to monitor the situation.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 395 users have been identified with the issue.
The team has identified the issue and issued a fix, we are monitoring the recovery.
Workaround: Reloading the browser
We are continuing to monitor the situation.
Monitoring
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.
The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We are continuing to monitor the situation.
Status: Monitoring
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.
The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We are continuing to monitor the situation.
Update
Update: Changes to Title, Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.
The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: 325 users have been identified with the issue.
The team has identified the issue and is working on a fix
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
Update
Update: Changes to Customer Impact.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
Identified
We are currently investigating an issue affecting Browser Access
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
Status: Investigating
Severity: Disruption
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We are investigating a number of cases where browsers failed to start
Workaround: Performing a "Hard Reset" from the browser troubleshooting page would resolve the issue for an affected endpoint.
We will provide updates as we learn more.
This incident affected: Prisma Browser (Browser Access).