Issues accessing Bing AI
Incident Report for Prisma Access
Resolved
Microsoft has addressed the allow listing of Prisma Access IPs so that Bing AI Chat is not blocked but requires authentication (the user to be logged into a Microsoft account) in order for it to work.

If users are not able to use Bing Chat AI while connected to Global Protect via Prisma Access, please ensure that they are logged in to Microsoft. If they continue to report issues accessing Bing Chat AI, despite being logged in to their respective Microsoft account(s), please reach out to the support team for further assistance
Posted Aug 11, 2023 - 22:18 UTC
Identified
This incident affected: Prisma Access (MU/RN/SC/SWG) - AMER (Argentina, Bolivia, Brazil Central, Brazil East, Brazil South, Canada Central, Canada East, Canada West, Chile, Colombia, Costa Rica, Ecuador, Mexico Central, Mexico West, Panama, Paraguay, Peru, US Central, US East, US North Central, US Northeast, US Northwest, US South, US Southeast, US Southwest, US West, US West Central, Venezuela), Prisma Access (MU/RN/SC/SWG) - APAC (Australia East, Australia South, Australia Southeast, Bangladesh, Cambodia, Hong Kong, India North, India South, India West, Indonesia, Japan Central, Japan South, Malaysia, Myanmar, New Zealand, Pakistan South, Pakistan West, Pakistan West (II), Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam), Prisma Access (MU/RN/SC/SWG) - EMEA (Andorra, Austria, Bahrain, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France North, France South, Germany Central, Germany North, Germany South, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands Central, Netherlands South, Nigeria, Norway, Poland, Portugal, Romania, Russia Central, Russia Northwest, Saudi Arabia, Slovakia, Slovenia, South Africa Central, South Africa West, Spain Central, Spain East, Sweden, Switzerland, Turkey, UK, Ukraine, United Arab Emirates, Uzbekistan), Prisma Access Cloud Management (United States - AMER, Germany - EMEA), Prisma Access FedRAMP (MU/RN/SC/SWG) - APAC (Australia Southeast, India West, Japan Central, Japan South, Singapore, Taiwan), Prisma Access FedRAMP (MU/RN/SC/SWG) - AMER (Brazil South, Canada East, US Central, US East, US Gov East, US Gov West, US Northwest, US South, US Southeast, US Southwest), Prisma Access FedRAMP (MU/RN/SC/SWG) - EMEA (Belgium, Finland, Germany Central, Netherlands Central, Switzerland, UK), and Prisma Access Insights, Prisma Access ADEM.